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"Even though it is close to the river, it is close to a park and the dock, so there was excessive noise until very late. The rooms are decent, but the ... " More

By a verified traveler on Thu 24 Jun 2021

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Hotel Description

Hotel perfectly located for exploring Great Falls

City center stay

Within a 15-minute walk of the hotel, you'll find Sun River and The History Museum. Great Falls Convention Center and Union Bethel African Methodist Episcopal Church are also within 2 miles (3 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 104 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as LCD TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$75* Per night/room Jan 21 - Jan 22

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites Great Falls Missouri River ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Extended Stay America Suites Great Falls Missouri River

Everyone (6) Couples (2) Family (3)
3 out of 5
Even though it is close to the river, it is close to a park and the dock, so there was excessive noise until very late. The rooms are decent, but the property was not so clean - needed to be swept and vacuumed, but I know there are a shortage of employees at this time. The doors are heavy going into the building and my little 90 year old mother had trouble getting them open without being squished! The person who came to the desk didn't know how to get into the computer to check us in and had to find someone else. The bed was good, I dislike the pillows stuffed into the smaller case making them hard to sleep on.

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jun 25, 2021 by Hotel Management

Thank you for evaluating your recent stay with us. We regret our pillows were not to your comfort and are sorry for the noise disturbance you encountered. We also apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. Meanwhile, we will review your feedback with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

4 out of 5
Seem like the outside garbage was running over when we checked in it was running over when we checked out it needed more attention.

Posted by on May 1, 2021

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Comment from Hotel Management

May 2, 2021 by Hotel Management

Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We value your feedback regarding the cleanliness and will be shared with our housekeeping team. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

4 out of 5
I really like that each room have kitchens it was nice having a hair dryer in my bathroom. Nornally i have to go to the front desk to get a hair dryer. . It would be nice if the front desk staff were more friendly. They are not very personable. They need to make people feel welcome and at home and glad to have guests. This is just my opinion. I stay in hotels 2 to 3 times a week every week for my job and the staff at each hotel make we feel welcome.

Posted by on Feb 22, 2020

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Comment from Hotel Management

Feb 23, 2020 by Hotel Management

Thank you for choosing Extended Stay America. It’s a pleasure to know you liked our fully-equipped kitchenette facility and had a pleasant stay with us. However, we regret you did not experience the best of our front desk staff. Your feedback will be shared with the appropriate team members to improve our service going forward. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

3 out of 5
The rooms were spacious and clean. I booked at this hotel because it advertised breakfast. When I asked in the morning where the breakfast room was located, the front desk person said it was coffee and muffins and asked if I would like one. That is not breakfast! My mom and I travel almost every other weekend this time of year for my daughters sports so we try to save money on eating out whenever possible. They should not advertise an included breakfast with this property.

Posted by on Feb 9, 2020

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Comment from Hotel Management

Feb 10, 2020 by Hotel Management

Thank you for choosing us for your stay while you and your mother were here for your daughter's sports. It's nice to know you liked our spacious suites. However, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management

4 out of 5
Awesome stay. Staff was friendly, informed me very well about the amenities, breakfast, etc. Overall a very great experience!

Posted by on Dec 21, 2019

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Comment from Hotel Management

Dec 22, 2019 by Hotel Management

Thank you for choosing Extended Stay America for your visit. We delighted that you mentioned our friendly, helpful staff. We pride ourselves on total guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest, and we hope to welcome you back soon! Sincerely, Hotel Management

3 out of 5

Posted by on Sep 8, 2019

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4 out of 5
Rooms were plenty big with all the usual amenities. I expected more for breakfast than oatmeal,cereal bars and coffee.

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 25, 2019 by Hotel Management

Thank you for choosing to stay at Extended Stay America. We are glad to know you liked the spaciousness of your room and that you had a pleasant stay. We appreciate your feedback and hope you will choose us again the next time you visit this area. Sincerely, Hotel Management

5 out of 5

I liked the Hotel.

The Bed Closest to the Door, the Cover had Blood on it, and the Sheets had PEE on it, and also the Box Spring Sheet had PEE on it.

Posted by , from Greatfalls MT on Mar 11, 2018

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Comment from Hotel Management

Mar 13, 2018 by Hotel Management

Lee, we are sorry for not meeting your expectations and for the cleanliness issues you encountered in your room. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management

3 out of 5

Refrigerator Nightmare

Pros: The staff.
Cons: Bring your establishment up to date & provide normal amenities.
Before anyone stays in room 208. Every 15-20 minutes the refrigerator would 'cycle' sounding like the alarm clocks. We were there for our nieces funeral. There were no icemakers, no hair dryers in the room, however the nice staff did bring both to my brothers room and mine one. They advertise a continental breakfast, so one would assume something hot...they call it a 'grab and go'. The only hot 'meal' was oatmeal. Now I love oatmeal, but it wasn't what was stated. Because the trip was unexpected we booked through Travelocity and could not change without being penalized. FYI, the staff were as accommodating as they could be given the situation...

Posted by , from WA on Apr 7, 2016

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4 out of 5

Mostly pretty decent but beds are really hard!!

Pros: Reasonable price, can cook meals
Cons: More middle of the road firmness with the mattresses, way too hard.
Beds are pretty hard, stayed here 3 nights and could hardly stand up straight in the morning as our backs were killing us. Neck was sore for days.

Posted by on Sep 23, 2015

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About the Extended Stay America Suites Great Falls Missouri River

Location 800 River Dr S, Great Falls, MT 59405

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Great Falls Missouri River also features laundry facilities, a front desk safe, and an elevator. Free self parking is available. This Great Falls hotel is smoke free.

  • 104 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Great Falls Missouri River offers 104 accommodations with coffee/tea makers and irons/ironing boards. LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

A valid credit card is required at check-in for incidentals and damages, otherwise a USD 100 cash deposit per room, per stay will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over USD 100, a check will be mailed within 14 days of departure.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

For any deposits paid in cash or check refund will be mailed within 14 days after departure, pending satisfactory room inspection.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Great Falls
  • Extended Stay America Great Falls Missouri River
  • Extended Stay America Missouri River
  • Extended Stay America Missouri River Hotel
  • Extended Stay America Missouri River Hotel Great Falls
  • Great Falls Missouri River
  • Extended Stay America Great Falls Missouri River Hotel
  • Extended Stay America Great Falls Missouri River
  • Extended Stay America Suites Great Falls Missouri River Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.