Dec 15, 2019 by Shakurwah Ahmad
We would like to start by sincerely apologizing for the inconveniences you experienced. As far as your rooms being cancelled we were just following our Hyatt policy. If a credit card on file declines we must cancel the room by a certain time, we were unable to contact you because we had no contact information attached to reservation. If there are still incorrect charges on your credit card please contact us so that we can take care of them for you. Again we apologize and we hope you give us another chance to show you and your family a great time.
Nov 18, 2019 by AGM
Thank you for your review Anonymous, we greatly appreciate your feed back. We are glad to know that you enjoyed your stay with us! It is our hope that we will get to serve you again in the future.
Jun 21, 2019 by FOS
Thank you for your perfect score! We're pleased you enjoyed your stay and hope to see you again soon.
Dec 7, 2018 by Robert Polonio
Greetings from Hyatt Place Fort Lauderdale Airport & Cruise Port! Thank you so much for taking the time to respond and letting us know how well we did. We look forward to seeing you again soon!
Sep 30, 2018 by KG
WOW! Thank you so much for your incredible 4 star review! We hope to see you again soon!
Aug 11, 2018 by KG
Greetings. WOW! Thank you so much for your incredible 5 star review. We are very pleased that you enjoyed you stay with us and hope to see you again soon!
Feb 6, 2018 by kg
I'm sorry to hear that you did not get a restful night's sleep. We will share your feedback with our maintenance department to ensure the mattress gets changed out. We appreciate your kind words about the staff and will celebrate them with our team. We hope to see you again soon.