2/10 Terrible
Julia
Traveled with family
Dec 23, 2025
We requested a roll away bed prior to our stay. When we arrive the front desk clerk said none were available, we attempted to explain it had been a prior request. He was rude and his suggestion was get a refund and go somewhere else. Not having the request is not the issues, the clerk is our issue. No apologies, no solution, nothing just attitude and total lack of concern or even a sliver of customer service. Raising your voice at customers is something I have very little experience with as I am a very reasonable person and do not tend to raise my voice or act rudely. The only other issue is no blankets or extra pillows in the room and the clerk was put out to ask housekeeping to bring those to our room. In the positive - clean room, nice grounds, and excellent shuttle driver/ service.
Julia
Stayed 1 night in Dec 2025






























