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The Westin Chicago River North

4.5-star property
320 N Dearborn St, Chicago, IL 1-855-201-7819

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4.4 out of 5
Excellent!
See all 38 Travelocity Reviews

"All was as fine as past 26 years like Starwood’s Service past ! " More

By a verified traveler on Sat 28 Dec 2019

Hotel Description

4.5-star luxury hotel near Chicago Riverwalk

Heart of Chicago

A stay at this River North hotel places you steps from House of Blues Chicago and a 5-minute walk from Chicago Riverwalk. Chicago Theatre and Grant Park are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and 24-hour fitness center are some of the featured amenities. Traveling on business? Take advantage of the business center, express check-in, and valet parking. Self parking, a terrace, and limo/town car service are also offered.

Comfy beds, WiFi

The 429 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. LED TVs come with cable channels, and other amenities include WiFi and 24-hour room service.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$127* Per night/room Feb 28 - Feb 29

Deluxe Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Chicago River North ratings based on 38 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Westin Chicago River North

Everyone (8) Couples (2) Business (1) Family (2)
5 out of 5
All was as fine as past 26 years like Starwood’s Service past !

Posted by on Dec 28, 2019

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5 out of 5
The views are spectacular! The restaurant was beautiful and the people are great ! Thanks !

Posted by on Nov 10, 2019

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4 out of 5
I was frustrated with the club access as I understood it to include happy hour cocktails And that was not the case. Otherwise, room was great and service was great. Pedro, at the bar, was an amazing server. Responsive, kind and friendly. We lived talking to him.

Posted by on Jun 22, 2019

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5 out of 5

Posted by on May 27, 2019

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5 out of 5

Posted by on May 26, 2019

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5 out of 5
The staff are amicable. Walking distance to river walk and restaurants

Posted by on May 14, 2019

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5 out of 5

St. Patrick's Day Weekend

Pros: Location, cleanliness.
Cons: Maybe retrain the staff in how to be cordial to ALL guests.
Location: We were in walking distance of everything. We walked to Millenium Park, we walked the Chicago River countless times, Magnificent Mile etc.
We stared Friday through Monday. We were in Chicago mainly for a Blackhawks game, but decided to come a few days early to witness/enjoy the St. Patrick's Day events. We were thrilled with our hotel, as our room had a river view and we were able to view the stunning green Chicago River at any time with out glorious room. We were in walking distance of all attractions we were interested in seeing while we were in Chicago. The only negative I would have is that we must have looked like riff raff to the most of the staff as none ever really said two words to us. The valet gentlemen were very pleasant and very kind. Only ONE doorman actually held a door for us. We are not in need of assistance, but we did notice that some patrons were treated much better than ourselves. All in all the hotel itself was spot on, just what we were looking for as far as location goes. The parking fee is a bit steep.

Posted by , from Pennsylvania on Apr 12, 2018

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5 out of 5

Very nice downtown Chicago hotel.

Pros: The convenience of being so close to all the things that downtown Chicago offers. Plus the hotel was quite!
Cons: Nothing!
Location: Easy walk to the Magnificent Mile!!
Very professional and friendly staff who make every effort to make sure your stay was great! Everything was with walking distance of the hotel that we wanted to do or see! Very Clean hotel, friendly at check in, always held the door open for you with a smile when entering the hotel and always went out of their way to make sure everything was fine!

Posted by on Oct 30, 2017

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4 out of 5
Pros: It was in a good location to most sights. It's a trusted name hotel. The rooms were clean, updated and the staff was very friendly/
Cons: During busy breakfast hours, the service from the wait staff could have been a bit more attentive.
The hotel staff was very friendly and accommodating. It was raining one of the days I was staying at the hotel and I didn't pack an umbrella so I asked the front desk if they had one I could borrow. One of the front desk member said they were all checked out, but the other front desk employee went to the back and was bale to found one for me. I really appreciated her efforts.

Posted by , from New York on Mar 27, 2017

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Comment from Hotel Management

May 6, 2017 by Wdahlfors

Greetings CB! We are delighted to hear you had a great stay with us! We hope to host you again on your next trip to Chicago! Be Well, Wren Dahlfors

4 out of 5

a night in the city

Pros: The convenience to restaurants and entertainment, everything within walking distance.
Location: We ate and had drinks at Harry Carey's, shopped at Old Navy, and went to the house of blues for a concert, all within walking distance.
When checking in, our reservation could not be found by name or itinerary number, we were asked to forward our confirmation email to the desk manager to trouble shoot our problem, we were given a room to get settled, we were then notified that our reservation was under a name which was ours but misspelled. We were assured everything was taken care, after checking out the next day, we found our credit card was charged for $202 & $100. I emailed the manager and called the hotel, but still have not gotten a response or credit on our credit card. Regarding the hotel, it was very nice, loved the location, close to restaurants and entertainment, no car or cab needed. The rooms were very clean and comfortable, I was surprised we had a refrigerator but not a microwave in our room and ice machines were not on every floor. The hotel offered a nice bar during the day and a nice area for breakfast. The staff was very helpful during our stay and depending on how long this dispute takes to rectify, we would recommend this hotel.

Posted by , from Illinois on Feb 13, 2017

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About the The Westin Chicago River North

Location 320 N Dearborn St, Chicago, IL 60654

Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and limo/town car service. A computer station is on site and WiFi is available in public spaces for a fee. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the luxury The Westin Chicago River North. For a fee, parking is available. This 4.5-star Chicago hotel is smoke free.

  • 1 building
  • 429 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1987
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.)
  • Train station: Millennium Station (1.1 km / 0.7 mi)
  • Metro station: State Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Chicago River North offers 429 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 47-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Kamehachi - This sushi bar specializes in Japanese cuisine.

320 Restaurant & Bar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Weight limit: 50 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • Pets allowed (no fees)
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.95 per stay (rates may vary)
  • Self parking fee: USD 59.00 per day
  • Valet parking fee: USD 69.00 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago River North Westin
  • Westin
  • Westin Chicago River North
  • Westin Hotel Chicago River North
  • Westin Chicago River North Hotel
  • Westin River North Hotel
  • Westin River North
  • The Westin Chicago River North Hotel Chicago
  • Chicago Westin
  • The Westin Chicago River North Hotel
  • The Westin Chicago River North Chicago
  • The Westin Chicago River North Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.