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The Westin Chicago River North

4.5-star property
320 N Dearborn St, Chicago, IL 1-855-201-7819

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4.7 out of 5
Exceptional!
See all 14 Travelocity Reviews

"All was as fine as past 26 years like Starwood’s Service past ! " More

By a verified traveler on Sat 28 Dec 2019

Points Of Interest

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Hotel Description

4.5-star luxury hotel near House of Blues Chicago

Heart of Chicago

A stay at this River North hotel places you steps from House of Blues Chicago and a 5-minute walk from Chicago Riverwalk. Chicago Theatre and Grant Park are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 13 conference rooms, business center, and valet parking. WiFi in public areas is free.

Comfy beds, WiFi

The 429 guestrooms feature pillowtop beds, LED TVs with cable channels, and thoughtful touches like pillow menus and bathrobes. 24-hour room service, WiFi, and coffee/tea makers are also available.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Non Smoking, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Chicago River North ratings based on 14 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Westin Chicago River North

Everyone (9) Couples (2) Business (1) Family (2)
5 out of 5

Posted by on Feb 22, 2020

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5 out of 5
All was as fine as past 26 years like Starwood’s Service past !

Posted by on Dec 28, 2019

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5 out of 5
The views are spectacular! The restaurant was beautiful and the people are great ! Thanks !

Posted by on Nov 10, 2019

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4 out of 5
I was frustrated with the club access as I understood it to include happy hour cocktails And that was not the case. Otherwise, room was great and service was great. Pedro, at the bar, was an amazing server. Responsive, kind and friendly. We lived talking to him.

Posted by on Jun 22, 2019

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5 out of 5

Posted by on May 27, 2019

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5 out of 5

Posted by on May 26, 2019

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5 out of 5
The staff are amicable. Walking distance to river walk and restaurants

Posted by on May 14, 2019

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5 out of 5

St. Patrick's Day Weekend

Pros: Location, cleanliness.
Cons: Maybe retrain the staff in how to be cordial to ALL guests.
Location: We were in walking distance of everything. We walked to Millenium Park, we walked the Chicago River countless times, Magnificent Mile etc.
We stared Friday through Monday. We were in Chicago mainly for a Blackhawks game, but decided to come a few days early to witness/enjoy the St. Patrick's Day events. We were thrilled with our hotel, as our room had a river view and we were able to view the stunning green Chicago River at any time with out glorious room. We were in walking distance of all attractions we were interested in seeing while we were in Chicago. The only negative I would have is that we must have looked like riff raff to the most of the staff as none ever really said two words to us. The valet gentlemen were very pleasant and very kind. Only ONE doorman actually held a door for us. We are not in need of assistance, but we did notice that some patrons were treated much better than ourselves. All in all the hotel itself was spot on, just what we were looking for as far as location goes. The parking fee is a bit steep.

Posted by , from Pennsylvania on Apr 12, 2018

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5 out of 5

Very nice downtown Chicago hotel.

Pros: The convenience of being so close to all the things that downtown Chicago offers. Plus the hotel was quite!
Cons: Nothing!
Location: Easy walk to the Magnificent Mile!!
Very professional and friendly staff who make every effort to make sure your stay was great! Everything was with walking distance of the hotel that we wanted to do or see! Very Clean hotel, friendly at check in, always held the door open for you with a smile when entering the hotel and always went out of their way to make sure everything was fine!

Posted by on Oct 30, 2017

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4 out of 5
Pros: It was in a good location to most sights. It's a trusted name hotel. The rooms were clean, updated and the staff was very friendly/
Cons: During busy breakfast hours, the service from the wait staff could have been a bit more attentive.
The hotel staff was very friendly and accommodating. It was raining one of the days I was staying at the hotel and I didn't pack an umbrella so I asked the front desk if they had one I could borrow. One of the front desk member said they were all checked out, but the other front desk employee went to the back and was bale to found one for me. I really appreciated her efforts.

Posted by , from New York on Mar 27, 2017

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Comment from Hotel Management

May 6, 2017 by Wdahlfors

Greetings CB! We are delighted to hear you had a great stay with us! We hope to host you again on your next trip to Chicago! Be Well, Wren Dahlfors

About the The Westin Chicago River North

Location 320 N Dearborn St, Chicago, IL 60654

Renovations + Closures

This property is closed from March 25 2020 to March 31 2021 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. There are 13 meeting rooms available. A fitness center, a terrace, and tour/ticket assistance are also featured at the luxury The Westin Chicago River North. For a fee, parking is available. This 4.5-star Chicago hotel is smoke free.

  • 1 building
  • 429 guestrooms or units
  • 20 levels
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (28.8 km / 17.9 mi)
  • Train station: Millennium Station (1.5 km / 0.9 mi)
  • Metro station: State Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Chicago River North offers 429 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Pillowtop beds feature down comforters. A pillow menu is available. 47-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Kamehachi Sushi Bar - This sushi bar specializes in Japanese cuisine and serves lunch and dinner.

320 RiverBar - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site
  • Motor boating nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Weight limit: 40 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 74 per day (in/out privileges)
  • Nearby parking fee: USD 64 per day
  • Rollaway bed fee: USD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago River North Westin
  • Westin
  • Westin Chicago River North
  • Westin Hotel Chicago River North
  • Westin Chicago River North Hotel
  • Westin River North Hotel
  • Westin River North
  • The Westin Chicago River North Hotel Chicago
  • Chicago Westin
  • The Westin Chicago River North Hotel
  • The Westin Chicago River North Chicago
  • The Westin Chicago River North Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.