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"Location right next to the Blue Line and close to Union Station. Good restaurant. Quiet. " More

By a verified traveler on Mon 24 Jun 2019

Hotel Description

3-star hotel near Willis Tower

City center stay

Within a 15-minute walk of this Near West Side hotel, you'll find Willis Tower and University of Illinois Chicago. 311 S Wacker Dr and Skydeck Ledge are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour health club, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, 24-hour business center, and valet parking. Enjoy the seasonal outdoor pool and perks like free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 145 guestrooms also offer free WiFi and pillowtop beds. Other amenities include refrigerators, premium bedding, and LCD TVs with digital channels. Housekeeping is available on request.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$95* Per night/room May 31 - Jun 1

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Twin Bed, Accessible, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Holiday Inn & Suites Chicago - Downtown, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn & Suites Chicago - Downtown, an IHG Hotel

Everyone (7) Couples (1) Business (1) Students (1) Family (1)
5 out of 5

Posted by on Dec 31, 2020

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Comment from Hotel Management

Jan 1, 2021 by Hotel Management

Thank you so much for the 5 star rating. We love when guests have great experiences and we look forward to welcoming you back in the near future. Sincerely, Adrienne Operations Manager

5 out of 5

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by Operations Manager

Thank you for rating your stay at our hotel. We are very happy to know you enjoyed your overall stay and are looking forward to making your next stay even better. Sincerely, Adrienne Operations Manager

1 out of 5
Cancelled my room as I arrived at 8 pm from Travelocity booking and double charged me.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Dec 12, 2019 by Hotel Manager

Dear Valued Guest, I am sorry the reservation was cancelled but hope you will give us another try in the upcoming year. Sincerely, Adrienne Operations Manager

4 out of 5

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 10, 2019 by Hotel Manager

Thank you for rating our hotel. We hope you will stay again. Sincerely, Nitin T. General Manager

4 out of 5
Location right next to the Blue Line and close to Union Station. Good restaurant. Quiet.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 27, 2019 by Rena

Thanks for the feedback

3 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 1, 2019 by Hotel Manager

Dear Valued Guest, We appreciate you took the time to rate your stay experience. We are sorry that things did not go as expected and hope we are given another opportunity to earn 5 stars. Sincerely, Nitin T. General Manager

3 out of 5

Visiting family who live in the South Loop

Pros: The staff was cheerful, helpful
Cons: It had the smallest bathroom I've been in in the United States but the fixtures were adequate and modern.
We sought an overnight location close to our children's condo. The Holiday Inn Downtown was a good choice. It has a public parking lot adjacent so at night we could leave our car in the lot and take a short cab ride to meet the children. Driving in Chicago is the pits so ditch your car as soon as you can. During the day we made a short walk past Union Station to the French Market which we truly enjoyed. Best onion soup outside France. An easy walk further to the east would have taken us to Michigan Avenue and the lakefront.

Posted by , from Cincinnati Ohio on Nov 6, 2015

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Comment from Hotel Management

Nov 11, 2015 by Hotel Manager

Dear CincyDowntowner, Thank you for your candid review. We apologize that part of your stay did not meet expectations but are happy to hear that other aspects were adequate. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better guest experience. Sincerely, Nitin T General Manager

4 out of 5

Nice and comfy

Pros: Comfortable. Clean.
Cons: We needed two beds and there was only one, but it was a busy weekend and they were able to provide us with a rollaway bed with no problems.
Location: Untied Center. Grant Park.
The hotel was very comfortable. The temperature in the room was easily managed. The location was convenient to Grant Park and the United Center.

Posted by on Oct 12, 2015

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Comment from Hotel Management

Oct 19, 2015 by aeisenhour@hidowntown.com

Dear Valued Guest, Thank you for taking time to leave a review regarding your recent stay and please accept our sincere apologies for the number of beds. We are happy to hear location, hotel comfort and temperature met your needs. Thank you again and see you soon. Nitin T General Manager

3 out of 5

Price is reflective of location and cleanliness

Pros: The hotel was within 2-3 miles of many services and about 40minutes from Wrigley Field.
Cons: The hotel could have had a lower cost for what you get. I am from a small town so I am biased towards lower prices.
Location: My friends and I were able to walk the 3 miles or so to West occur. It was a long walk, but a beautiful one through downtown Chicago.
The hotel staff was very helpful, friendly, and knowledgeable. The rooms were not very big considering the price per night. The hotel was clean, had a small workout area, rooftop pool and vending. I believe the price is reflective of the location of the hotel and not the additional services. I believe if I were to purchase a hotel of a similar stature in a smaller town, it would run for half of the price of this one. Nonetheless, the hotel was a pleasant experience with a very friendly staff and a location which puts you within walking distance (2-3 miles) of many services.

Posted by , from Iowa on Apr 20, 2015

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Comment from Hotel Management

May 6, 2015 by Hotel Manager

Dear Recent Guest, Thank you for sharing your experience about your stay at our property. Despite the size of the room you received, I am happy to know that the amenities, services and cleanliness exceeded expectations. Thank you again and hope to see you soon. Sincerely, Nitin T General Manager

4 out of 5
Pros: Access to subway and Union Station
The hotel is within a couple blocks from Union Station and the subway for Clinton St. is just outside the door.

Posted by on Mar 23, 2015

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Comment from Hotel Management

Mar 26, 2015 by Hotel Management

Dear Recent Guest, Thank you for staying with us and I hope to have the pleasure of welcoming you back when you return to Chicago, Illinois. Sincerely, Nitin General Manager

About the Holiday Inn & Suites Chicago - Downtown, an IHG Hotel

Location 506 West Harrison Street, Chicago, IL 60607

Renovations + Closures

The following facilities or services will be unavailable from March 16 2020 to June 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Holiday Inn & Suites Chicago - Downtown, an IHG Hotel offers its guests a 24-hour health club and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 2200 square feet (204 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn & Suites Chicago - Downtown, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 145 guestrooms or units
  • 6 levels
  • 2200 sq ft of conference space
  • 204 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Limited onsite parking

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (29.6 km / 18.4 mi)
  • Train station: Chicago Union Station (1.2 km / 0.8 mi)
  • Metro station: Clinton Station (Blue Line) (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Holiday Inn & Suites Chicago - Downtown, an IHG Hotel offers 145 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Deep soaking tub
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11 AM and on weekends from 7 AM to noon.

Sunnys Bar and Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club and a seasonal outdoor pool.

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14.95 and USD 20.00 for adults, USD 9.95 and USD 15.00 for children (approximately)
  • Valet parking fee: USD 50.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Chicago Downtown Hotel
  • Holiday Inn Chicago-Downtown
  • Holiday Inn Hotel Chicago-Downtown
  • Holiday Inn Chicago Downtown
  • Holiday Inn Hotel Suites Chicago Downtown
  • Holiday Inn Suites Chicago Downtown
  • Holiday Inn & Suites Chicago - Downtown, an IHG Hotel Hotel
  • Holiday Inn & Suites Chicago - Downtown, an IHG Hotel Chicago

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7 AM to 10 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.