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"Nothing fancy, but clean and comfortable for a quick overnight stop. Staff was very friendly and accommodating. " More

By a verified traveler on Wed 31 Mar 2021

Hotel Description

Hotel near Hamilton Place Mall in Chattanooga

In Chattanooga

Stay at this Chattanooga hotel and you'll be within 2 miles (3 km) of Hamilton Place Mall and 6 miles (10 km) of Tennessee Valley Railroad Museum. Concord Golf Club and Brown Acres Golf Course are also within 6 miles (10 km).

Free perks

Free self parking is available and the hotel's front desk is staffed around-the-clock. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. A business center, a lobby fireplace, and express check-in are also on offer.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 35 guestrooms also offer WiFi and TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$54* Per night/room Aug 8 - Aug 9

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus by Best Western Chattanooga Hamilton Place ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Plus by Best Western Chattanooga Hamilton Place

Everyone (3) Business (1) Couples (1) Family (1)
4 out of 5
.

Posted by on May 21, 2021

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Comment from Hotel Management

May 21, 2021 by Surestay Plus

Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

3 out of 5
okay

Posted by on May 9, 2021

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Comment from Hotel Management

May 9, 2021 by Surestay Plus

Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

5 out of 5

Posted by on Apr 19, 2021

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Comment from Hotel Management

Apr 29, 2021 by Surestay Plus

Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

4 out of 5
Nothing fancy, but clean and comfortable for a quick overnight stop. Staff was very friendly and accommodating.

Posted by on Mar 31, 2021

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Comment from Hotel Management

Mar 31, 2021 by Surestay Plus

Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5 out of 5
Everything seemed to be clean, but there was a faint urine odor just outside the bathroom door.

Posted by on Sep 10, 2019

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Comment from Hotel Management

Feb 17, 2021 by Prit

Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2 out of 5

Mold growing in shower. Dirty bed spread.

Mold growing. Bed spread stains. What more can I say. Disappointed in this property and condition

Posted by on Oct 29, 2017

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Comment from Hotel Management

Feb 26, 2021 by Surestay Plus

Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, 54009 Property SureStay Plus Hotel by Best Western Chattanooga

3 out of 5

Nice if you don't need amenities.

Pros: location, quiet, clean room
Cons: removal of non customer vehicles from in front of the hotel
Location: off of interstate 75n all Chattanooga attractions within reasonable distance
If you don't need all the amenities offered by other places then this hotel is o k. If you are just looking for a place to rest and sleep, this hotel is nice enough. It was clean and quiet and the location was very good. You will need to bring a good pillow. If you are looking for luxury and amenities keep looking. If you need to rest and seep this place will do.

Posted by , from ms on Oct 15, 2015

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3 out of 5

bare essentials

Pros: Cheap
Cons: mattresses and pillows
If you just want a roof over you and a place to lay your head this is the place. The perks of the room was fridge and microwave and flat screen. The drawbacks were towels like sand paper, flimsy mattresses (with questionable stain), and pitiful excuses for pillows. It was one of the cheapest hotel stays I've ever had and I can totally see why.

Posted by on Jul 29, 2015

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5 out of 5

Would stay again

Pros: Close restaurants, Free Internet, Quiet
We stayed here one night and would definitely stay here again. Things were clean and we had a great stay!

Posted by on May 2, 2012

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5 out of 5

Good location

Pros: Close restaurants, Free Internet, Quiet
This hotel was close to everything, nice clean room. I would stay there again.

Posted by , from Knoxville, tn on Nov 30, 2011

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About the SureStay Plus by Best Western Chattanooga Hamilton Place

Location 6914 Shallowford Road, Chattanooga, TN 37421

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. SureStay Plus by Best Western Chattanooga Hamilton Place also features a fireplace in the lobby, express check-in, and express check-out. Free self parking is available. This Chattanooga hotel is smoke free.

  • 35 guestrooms or units
  • Buffet breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Chattanooga Metropolitan Airport (CHA) (5.6 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus by Best Western Chattanooga Hamilton Place offers 35 accommodations with coffee/tea makers and hair dryers. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Chattanooga hotel provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.0 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.