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Sleep Inn & Suites at Concord Mills

2.5-star property
7821 Gateway Lane, Concord, NC 1-855-201-7819

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3.6 out of 5
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See all 21 Travelocity Reviews

"Have stayed at various Sleep Inns, they have been reliably good, as was this location. " More

By a verified traveler on Wed 28 Aug 2019

Points Of Interest

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Hotel Description

Hotel near Concord Mills in Concord

In Concord

Within 3 miles (5 km) of this hotel, you'll find Concord Mills and Charlotte Motor Speedway. Hendrick Motorsports Complex and Rocky River Golf Club are also within 2 miles (3 km).

Free perks

This hotel features a fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, cable TV

In addition to TVs with cable channels, the 116 guestrooms offer free WiFi and coffee/tea makers. Other amenities include free weekday newspapers, free local calls, and hair dryers.

Standard Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$86* Per night/room Aug 29 - Aug 30

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sleep Inn & Suites at Concord Mills ratings based on 21 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sleep Inn & Suites at Concord Mills

Everyone (8) Couples (2) Family (4)
2 out of 5
Rooms were not ready at check in time. We had to leave for our event by 4pm, I had to change in the dirty lobby bathroom and do hair n make up in the car. Then at midnight, when we got back to the hotel and got to our room, the smoke detector low battery was beeping. They had us change rooms. Very outdated, shower walls n floor were chipping and bed was hard

Posted by on Jun 1, 2021

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2 out of 5
We waited a long time late at night for someone to come check us in. Bathroom poorly vented. Not enough towels.

Posted by on Dec 29, 2019

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2 out of 5
Would not stay again. Price was good but hotel needs an update. No one at desk to assist with anything. Breakfast was terrible.

Posted by on Sep 23, 2019

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5 out of 5
Have stayed at various Sleep Inns, they have been reliably good, as was this location.

Posted by on Aug 28, 2019

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2 out of 5
Awesome location, but the room was a bit unclean and needs updating

Posted by , from Oklahoma on Jan 23, 2019

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2 out of 5

Hallways had strong odors, carpets were stained

Staff were friendly but would not recommend this hotel. I considered checking out after the first night. It smelled, beds were to short, and the breakfast was either cold or hard.

Posted by on Jun 15, 2017

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Comment from Hotel Management

Jun 19, 2017 by hiexpress_birkdale@yahoo.com

Thank you for choosing to stay with us recently. We appreciate your taking time to review your visit. I'm very sorry our accommodations did not meet or exceed your expectations. Our hallway carpeting is stained and is being replaced. The hotel was renovated 3 1/2 years ago and included all new carpeting. Unfortunately it hasn't performed as expected and is now being replaced. Although some hotels may feature extra long beds please now that all of our beds are standard length and width for their size (king or double.). I'm sorry there were items you found cold and hard on our breakfast buffet. We try very hard to provide an appealing variety of quality food items and pleasant service each morning. We thank you for your time in providing a review and for your valuable feedback. Debra

5 out of 5
It was good. Nice bedroom clean bathrooms nice staff I would stay again

Posted by on May 15, 2017

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Comment from Hotel Management

May 19, 2017 by hiexpress_birkdale@yahoo.com

Thank you! We appreciate your compliments and hope you will stay wit us again in the near future. Thank you for your business. Debra

3 out of 5

Not awful, but could have been better

Pros: It was near a lot of amenities that you could walk to comfortably.
Cons: The staff shouldn't smoke if they threaten people with a $250.00 cleaning fee if a guest smokes in their room. They made the whole floor stink!
Location: Convenient to restaurants and shopping.
The place was quiet, but the staff had a not so "secret" smoking room on the 3rd floor across from the ice machine/laundry room. When my room was cleaned the door was locked open and left that way ALL DAY LONG until I returned at 9:00PM that evening after an all-day business meeting and dinner with clients. Someone was also smoking pot in the stairwell. The hotel was located in a convenient location to restaurants and businesses, though.

Posted by , from Chesterfield, Virginia on Aug 3, 2016

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Comment from Hotel Management

by Debra S.

Thank you for taking time to review your recent visit with us and for bringing to our attention your concerns regarding our staff smoking in the building on the 3rd floor and your room being left unlocked during the day. I've spoken with our Assistant GM at the hotel who had no previous knowledge of your concerns. To best address this issue we'd greatly appreciate more information on how you identified the people smoking as employees and the exact location of the offense. The time of day or night would also be of enormous help. Across from the vending area is a 2-bedroom suite. Know that both of your concerns are being addressed with appropriate parties but again, we appreciate additional information. Thank you for your business and your time.

4 out of 5

Average Hotel, very good location.

Pros: Location and it was clean.
Cons: Better bathroom layout and the floor in the elevator was worn out.
Location: Great location for anyone wanting to visit race shops or attend a race. Lots of restaurants & places to shop close by.
We stayed here two nights while in town for a Nascar camp our son attended. The location is great and convenient to the Concord Mills mall and several race shops as well as Charlotte Motor Speedway. The condition of the hotel was average for a Sleep In but better than the Sleep In we stayed at in Hickory the two nights before. The double beds seem small and the bath rooms are separated, with the toilet & shower in a very small room of there own and the sink right beside one of the beds. Breakfast was good and in a room that had been remodeled using three regular rooms.

Posted by , from NC on Jul 5, 2016

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Comment from Hotel Management

Jul 14, 2016 by Debra S.

Thank you for choosing to stay with us and for taking time to provide a review of your visit. Your feedback is both valuable and thorough. It sounds like you stayed in our two bedroom suite. Actually that suite was designed and built to include two separate bedrooms complete with their own bathrooms and security locks. We hope you enjoyed the extra room! Thanks again for your time and your business. We greatly appreciate both and hope to see you again in the near future.

4 out of 5

Nice hotel that is close to Concord Mills.

Pros: Location
Cons: Queen room was small.
Location: Plenty of restaurants, shopping, and entertainment nearby.
Good location near shopping and entertainment for all ages. Good breakfast.

Posted by , from Statesville, NC on Jun 25, 2016

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Comment from Hotel Management

Jun 28, 2016 by Debra S.

Thank you for taking time to post a review of your recent visit. We're glad you enjoyed our location and our breakfast. Although you found the room small we hope you were comfortable and had everything you needed for a great stay. We appreciate your business and hope we'll have an opportunity to welcome you back to our hotel in the near future. Again, thank you! Debra

About the Sleep Inn & Suites at Concord Mills

Location 7821 Gateway Lane, Concord, NC 28027

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Sleep Inn & Suites at Concord Mills offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 504 square feet (45 square meters). The business-friendly Sleep Inn & Suites at Concord Mills also features a terrace, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. Smoking is allowed in designated areas at this Concord hotel.

  • 1 building
  • 116 guestrooms or units
  • 3 levels
  • 504 sq ft of conference space
  • 45 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Charlotte-Douglas International Airport (CLT) (31.3 km / 19.5 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sleep Inn & Suites at Concord Mills offers 116 accommodations with safes and coffee/tea makers. Premium cable television is provided. Rooms have partially open bathrooms. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sleep Inn Concord
  • Sleep Inn Hotel Concord
  • Sleep Inn Concord Mills Hotel
  • Sleep Inn Concord Mills
  • Sleep Inn & Suites at Concord Mills Hotel
  • Sleep Inn & Suites at Concord Mills Concord
  • Sleep Inn & Suites at Concord Mills Hotel Concord

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.