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Tru by Hilton Charlotte Airport Lake Pointe

2.5-star property
2227 Cascade Point Blvd Suite, Charlotte, NC 1-855-201-7819
4.6 out of 5
Wonderful!
See all 15 travelocity Reviews

"It was a bit confusing because one wing of the hotel is a Tru by Hilton and the other wing is a Hampton Inn. When we pulled up to check in, the Hampto ... " More

By a verified traveler on Wed 12 Jan 2022

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Hotel Description

Hotel near Billy Graham Library in Charlotte

In Charlotte

Within 2 miles (3 km) of this Charlotte hotel, you'll find Billy Graham Library and Charlotte Regional Farmers Market. York Road Community Park and Renaissance Park are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, LED TVs

The 108 guestrooms offer LED TVs with cable channels, along with free WiFi and free local calls. Other amenities include hair dryers, ironing boards, and desks. Housekeeping is available on request.

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$101* Per night/room Jan 27 - Jan 28

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton Charlotte Airport Lake Pointe ratings based on 15 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Tru by Hilton Charlotte Airport Lake Pointe

Everyone (9) Couples (2) Family (3)
5 out of 5
It was a bit confusing because one wing of the hotel is a Tru by Hilton and the other wing is a Hampton Inn. When we pulled up to check in, the Hampton Inn part of the building was the most obvious. Otherwise, the stay was great.

Posted by , from DES Moines on Jan 12, 2022

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Comment from Hotel Management

Jan 13, 2022 by General Manager

Joanne, thank you for choosing Tru by Hilton Charlotte Airport Lake Pointe and for the perfect rating. We are glad to know you enjoyed your stay with us. However, we regret any inconvenience you encountered. It was a pleasure to host you, and we look forward to your return visit. Drew Dunston, General Manager

5 out of 5
Great hotel. Only 10 mins from downtown.

Posted by on Oct 18, 2021

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Comment from Hotel Management

Oct 19, 2021 by General Manager

LaToya, it was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location was perfect for your needs and helped to make your trip to Charlotte a total success. Thank you for choosing Tru by Hilton Charlotte Airport Lake Pointe, and we look forward to providing you with another exceptional stay. Drew Dunston, General Manager

4 out of 5
Great Front desk staff Clean

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 12, 2021 by General Manager

Quinshana, thank you for the review of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area. Drew Dunston, General Manager

5 out of 5
Nice place

Posted by , from COLORADO SPRINGS on Oct 5, 2021

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Comment from Hotel Management

Oct 6, 2021 by General Manager

Jean, thank you for the perfect rating. We are glad you had a wonderful time at Tru by Hilton Charlotte Airport Lake Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Drew Dunston, General Manager

5 out of 5

Posted by , from Cincinnati on Oct 3, 2021

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5 out of 5
Everything here was excellent from the staff to The accommodations of the hotel. I definitely recommend you to stay here if you’re visiting Charlotte.

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 12, 2021 by General Manager

Our gratitude for taking the time to review your stay with us. We are thrilled to know we exceeded your expectations and you had a great stay. We appreciate the outstanding review! Thank you for recommending Tru by Hilton Charlotte Airport Lake Airport to future guests. Drew Dunston General Manager

5 out of 5
Very clean and updated. The pool area is wonderful with lots of seating options. Every staff member I encountered during my stay was extremely friendly and helpful.

Posted by on Jul 31, 2021

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Comment from Hotel Management

Aug 3, 2021 by General Manager

We appreciate you taking the time to post your review. It is delightful to read how much you were pleased with our well-kept property and the excellent service you received from our staff. All of us at Tru by Hilton Charlotte Airport Lake Airport look forward to having you stay with us again. Drew Dunston General Manager

3 out of 5
During our recent visit we were less than thrilled with our stay. Although we experienced noise coming from another room that we shared a wall with at 2:20am, we understand that this is going to happen occasionally. What I had a difficult time understanding is why the staff (housekeeping) would be on the phone, with it on speakerphone , and talking loudly at 9am. This went on for quite sometime and was extremely rude and woke us up. When I finally got up, the employee was still speaking on the phone, in the hallway, with no regard to anyone around her. The second poor review comes from our shuttle bus driver on the way back to the airport. This employee arrived at the hotel, opened the back door and said nothing, so I put my own luggage in the back. I opened the side door myself as it seemed like we were inconveniencing him from going about his day. He was on the phone the whole trip to the airport, and when we got out he stayed on his phone, opened the back door for me to retrieve my bag and said nothing. It was an odd experience since the driver on the way to the airport put or bags in the bus and retrieved them as well. The stay was not what I have come to expect from the Hilton name..it was disappointing to say the least.

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 22, 2021 by General Manager

Thank you for your feedback regarding your stay. Please accept our apologies if our associates were not responsive to your needs. We strive to deliver exceptional service; therefore, we sincerely regret this was not your experience. We have shared your comments with the appropriate individuals, and we hope you will give us another opportunity to prove that we are committed to providing outstanding hospitality. We look forward to welcoming you again soon. Drew Dunston General Manager

4 out of 5

Posted by on May 22, 2021

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Comment from Hotel Management

Jun 6, 2021 by General Manager

Thank you for being our guest at Tru by Hilton Charlotte Airport Lake Airport. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Drew Dunston General Manager

4 out of 5

Posted by on May 9, 2021

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Comment from Hotel Management

May 24, 2021 by General Manager

We appreciate your gracious rating about your stay at Tru by Hilton Charlotte Airport Lake Airport. It means a lot to us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Drew Dunston, General Manager

About the Tru by Hilton Charlotte Airport Lake Pointe

Location 2227 Cascade Point Blvd Suite, Charlotte, NC 28208

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:

  • Swimming pool

Property Features

Tru by Hilton Charlotte Airport Lake Pointe offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. The business-friendly Tru by Hilton Charlotte Airport Lake Pointe also features coffee/tea in a common area, dry cleaning/laundry services, and a front desk safe. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This Charlotte hotel is smoke free.

  • 108 guestrooms or units
  • Built in 2020
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch LED televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

  • LED television
  • Cable channels
  • Premium channels
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.

Tru Lobby Bar - This bar serves light fare only.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 25 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • TRU Charlotte Airport
  • Tru By Hilton Charlotte Pointe
  • TRU BY Hilton Charlotte Airport LAK
  • Tru by Hilton Charlotte Airport Lake Pointe Hotel
  • Tru by Hilton Charlotte Airport Lake Pointe Charlotte
  • Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.