Within 2 miles (3 km) of this Charlotte hotel, you'll find Billy Graham Library and Charlotte Regional Farmers Market. York Road Community Park and Renaissance Park are also within 3 miles (5 km).
This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking.
Free WiFi, LED TVs
The 108 guestrooms offer LED TVs with cable channels, along with free WiFi and free local calls. Other amenities include hair dryers, ironing boards, and desks. Housekeeping is available on request.
Jan 13, 2022 by General Manager
Joanne, thank you for choosing Tru by Hilton Charlotte Airport Lake Pointe and for the perfect rating. We are glad to know you enjoyed your stay with us. However, we regret any inconvenience you encountered. It was a pleasure to host you, and we look forward to your return visit. Drew Dunston, General Manager
Oct 19, 2021 by General Manager
LaToya, it was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location was perfect for your needs and helped to make your trip to Charlotte a total success. Thank you for choosing Tru by Hilton Charlotte Airport Lake Pointe, and we look forward to providing you with another exceptional stay. Drew Dunston, General Manager
Oct 12, 2021 by General Manager
Quinshana, thank you for the review of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area. Drew Dunston, General Manager
Oct 6, 2021 by General Manager
Jean, thank you for the perfect rating. We are glad you had a wonderful time at Tru by Hilton Charlotte Airport Lake Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Drew Dunston, General Manager
Aug 12, 2021 by General Manager
Our gratitude for taking the time to review your stay with us. We are thrilled to know we exceeded your expectations and you had a great stay. We appreciate the outstanding review! Thank you for recommending Tru by Hilton Charlotte Airport Lake Airport to future guests. Drew Dunston General Manager
Aug 3, 2021 by General Manager
We appreciate you taking the time to post your review. It is delightful to read how much you were pleased with our well-kept property and the excellent service you received from our staff. All of us at Tru by Hilton Charlotte Airport Lake Airport look forward to having you stay with us again. Drew Dunston General Manager
Jun 22, 2021 by General Manager
Thank you for your feedback regarding your stay. Please accept our apologies if our associates were not responsive to your needs. We strive to deliver exceptional service; therefore, we sincerely regret this was not your experience. We have shared your comments with the appropriate individuals, and we hope you will give us another opportunity to prove that we are committed to providing outstanding hospitality. We look forward to welcoming you again soon. Drew Dunston General Manager
Jun 6, 2021 by General Manager
Thank you for being our guest at Tru by Hilton Charlotte Airport Lake Airport. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Drew Dunston General Manager
May 24, 2021 by General Manager
We appreciate your gracious rating about your stay at Tru by Hilton Charlotte Airport Lake Airport. It means a lot to us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Drew Dunston, General Manager
The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:
Tru by Hilton Charlotte Airport Lake Pointe offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. The business-friendly Tru by Hilton Charlotte Airport Lake Pointe also features coffee/tea in a common area, dry cleaning/laundry services, and a front desk safe. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This Charlotte hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Free self parking
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch LED televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.
Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.
Tru Lobby Bar - This bar serves light fare only.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.