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The Umstead Hotel and Spa

5-star property
100 Woodland Pond Dr, Cary, NC 1-855-201-7819

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5.0 out of 5
Exceptional!
See all 15 Travelocity Reviews

"Beautiful, clean, hotel! Loved the lake and outdoor seating! Spa experience was nothing short of amazing! I will drive 1.5 hrs for another facial in 4 ... " More

By a verified traveler on Mon 01 Mar 2021

Points Of Interest

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Hotel Description

5-star luxury resort near PNC Arena

In Cary

A stay at this resort places you within half a mile (1 km) of William B. Umstead State Park and 6 miles (10 km) of North Carolina State University. PNC Arena and North Carolina State Fairgrounds are also within 6 miles (10 km).

Luxury amenities

A full-service spa, a fitness center, and a restaurant are all featured at this smoke-free resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the seasonal outdoor pool and perks like free self parking.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 150 guestrooms also offer free WiFi and pillowtop beds. Flat-screen TVs come with cable channels, and other amenities include free wired Internet and iPod docks.

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$339* Per night/room Mar 9 - Mar 10

Suite (Signature)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room, Balcony, Lake View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

The Umstead Hotel and Spa ratings based on 15 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Umstead Hotel and Spa

Everyone (4)
5 out of 5
Beautiful, clean, hotel! Loved the lake and outdoor seating! Spa experience was nothing short of amazing! I will drive 1.5 hrs for another facial in 4 weeks!

Posted by on Mar 1, 2021

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5 out of 5

We come back every year!

We love the Umstead as or home away from home during stays in NC. It’s a true five star experience at a comparably good price. The service is always kind, personable and helpful. The rooms are impeccably clean, comfortable and tastefully furnished. The common areas are full of warmth and light, and the surroundings are lovely. I’ve also enjoyed the spa and fitness centers. My only suggestion for them would be that the room service menu could use a few more basic options - the food on the menu can be a little fussy, but it is always very well prepared.

Posted by , from palo alto on Dec 31, 2017

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5 out of 5

Great get away!!

Great hotel & unbeliveble service from all the staff. It's located in Cary which has a great small downtown area which was great to walk around on Saturday morning. Definitely going back!!

Posted by on May 8, 2017

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5 out of 5

A great place

We had stayed at Umstead about 4 years ago and it was so so. What a change! Renovations have made a wonderful well thought out modern room- double vanity privacy door for toilet etc so it is functional for two people. We had a very comfortable king bed. Our pet peeve is noisy heating/air. This one works and is quiet. The staff could not have been more perfect- so polite and helpful, and it was great to hear " my pleasure" instead of the oxymoron "no problem" . We met friends for cocktails and dinner from bar menu. We ordered different things- each met gourmet standards( wines list is pricey- large beer selection). The continental buffet was actually a complete breakfast. Stayed on a graduation/Mothers day weekend. The hotel was full, but never felt crowded or rushed. Could not have asked for more. Will definitely visit again- want time to try the spa

Posted by , from waynesville, NC on May 8, 2016

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5 out of 5

Best in class.

Pros: Close restaurants, Free Internet, Quiet, superb service, great location
Umstead is by farour favorite getaway within Cary. The staff is superb, the attention to detail oustanding and the infrastructure world-class. If you choose to come to Umstead we might run into you in a hallway and greet you with a big smile because we will surely be having a grand time!

Posted by , from Cary, NC, USA on Aug 9, 2012

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5 out of 5

The best in both accomodations and service

Pros: Free breakfast, Close restaurants
My 88-year old aunt had to travel to Cary to stay with her daughter who was ill in a Cary hospital. Since I could not travel with her, knowing that she was well cared for during this challenging time was critical to me. I asked, via telephone, if the staff could look after her. My aunt felt like royalty, with every need addressed with professionalism and compassion. The Umstead is a lovely place with a staff who truly understands service for its guests.

Posted by , from Sarasota, FL, USA on Apr 1, 2012

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5 out of 5

Exquisite!

Pros: Quiet, spa
My husband and I stayed at The Umstead for the first two nights of our honeymoon and it did not disappoint! The service is amazing, the rooms are beautiful, and the spa crowns the whole experience. Amazing!

Posted by , from NC on Apr 13, 2011

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5 out of 5

Great Place to Stay!

Pros: Close restaurants, Quiet, easy access to major highway, about 15 minutes from a major mall
Cons: food is not very appealing
I've stayed at this hotel several times prior to moving to the area. It is well worth the price! The staff makes you feel special, the rooms are big and clean. The Umstead is the epitome of a 5-star hotel. I'm not a big fan of the food though. So, if you are looking for fine-dining, there are two great restaurants--one a steakhouse, the other a seafood place about a mile from the hotel. I've also had spa treatments at the hotel, and my experiences have been great.

Posted by , from Raleigh, NC on Mar 7, 2011

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5 out of 5

5 STARS

One of the best city hotels I have stayed in. The staff was great and on top of everything. My kids had left their pool goggle's at home but the staff were able to lend them 2 pairs and pool toys. It was 98 out and the staff kept bringing cold bottle's of water out at no charge.

Posted by on Aug 17, 2010

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5 out of 5

Fantastic holiday stay

Superior in every way! Every employee, every service, every aspect of the room. Extreme attention to detail, but not the least bit pretentious. A lovely little gift of chocolates and liqueur left in our room on Christmas. Spa experience was outstanding. There's no going back- I can't stay anywhere else in the area now, and we visit there a few times a year! Treat yourself to this hotel.

Posted by on Dec 29, 2009

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About the The Umstead Hotel and Spa

Location 100 Woodland Pond Dr, Cary, NC 27513

Property Features

The Umstead Hotel and Spa offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business center. Spa services, a terrace, and a garden are also featured at the luxury The Umstead Hotel and Spa. Free self parking is available. This 5-star Cary resort is smoke free.

  • 150 guestrooms or units
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Raleigh-Durham International Airport (RDU) (8 km / 5 mi)
  • Train station: Cary Station (5.6 km / 3.5 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Umstead Hotel and Spa offers 150 accommodations with iPod docking stations and DVD players. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Cary resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.

Herons - This fine-dining restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the resort include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, The Umstead Spa. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 200 per accommodation, per stay
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 50 per person (approximately)
  • Valet parking fee: USD 14.00 per night
  • Pet fee: USD 200 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Umstead
  • Umstead
  • Umstead Cary
  • Umstead Hotel
  • Umstead Hotel Cary
  • The Umstead Hotel Cary
  • Umstead Hotel Cary
  • THE UMSTEAD HOTEL SPA
  • The Umstead Hotel and Spa Cary
  • The Umstead Hotel and Spa Resort
  • The Umstead Hotel and Spa Resort Cary

You should know

  • The seasonal pool will open in March and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.