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DoubleTree by Hilton Hotel Raleigh-Cary

4-star property
500 Caitboo Avenue, Cary, NC 1-855-201-7819
3.9 out of 5
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See all 14 travelocity Reviews

"Great hotel. Clean quiet great location. Breakfast was amazing. Have the chicken and waffles. You won’t be disappointed. " More

By a verified traveler on Sun 27 Mar 2022

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Hotel Description

4-star hotel near Crossroads Plaza

In shopping district

At this Cary hotel, you'll be within half a mile (1 km) of Crossroads Plaza and 6 miles (10 km) of North Carolina State University. WakeMed Soccer Park and North Carolina State Fairgrounds are also within 6 miles (10 km).

Business services

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 3 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Free self parking, a terrace, and a snack bar/deli are also offered.

King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$140* Per night/room Oct 29 - Oct 30

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King with Sofabed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel Raleigh-Cary ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Raleigh-Cary

Everyone (3) Family (5)
5 out of 5

Posted by on Jun 21, 2022

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5 out of 5
Great hotel. Clean quiet great location. Breakfast was amazing. Have the chicken and waffles. You won’t be disappointed.

Posted by on Mar 27, 2022

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Comment from Hotel Management

Apr 4, 2022 by tk

Thank you so much for taking the time to share your recent feedback regarding your recent stay with us in Cary, NC. We truly appreciate the kind words on our staff and hotel. It means so much more than you know. We truly appreciate you, and are beyond thankful you chose our DoubleTree! Please let us know if you need anything at all our way in the future. Have a great rest of the week and stay safe! Thank you!

2 out of 5
Nice lobby gathering areas and indoor pool. Had reserved and prepaid for 2 rooms but only had reservation for 1 room when I arrived. Thankfully they had a spare room available but at a price of $169 per night rather than $119. per the original reservation through Travelocity. I'll have to contact Travelocity for a refund now.

Posted by , from Surfside Beach on Nov 8, 2021

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Comment from Hotel Management

Nov 30, 2021 by tk

Good morning, Please know we are beyond sorry for the issues you experienced during your stay with us in Cary, NC! We strive for exemplary service on all fronts as we strive to make sure all our guests feel at home and as family. We are very sorry we fell short of this promise during your time with us. We promise these issues will be handled and learned from in every way moving forward. Please let us know anything we can do to make this up to you in some way as we know nothing will truly makeup for what occurred. We take this very seriously as I am only in this business to be sure our guests are happy. Please let me know anything else that occurred if you get a chance. We truly hope we get a chance to make it right one day soon! We hope you have a wonderful rest of the week.

4 out of 5
The staff was friendly, excellent location. Very clean and comfortable accommodations. Enjoyed the conversation at the bar and lounge.

Posted by on Sep 4, 2021

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Comment from Hotel Management

Sep 22, 2021 by tk

Thank you so much for taking the time to share your recent feedback regarding your stay here with us in Cary, NC. We truly appreciate the kind words on our staff and hotel. It means so much more than you know. Please let us know if you need anything at all our way in the future. Have a great rest of the week! Thank you!

1 out of 5
VERY UPSET - NEEDED TO CANCEL AND PROPERTY WAS VERY UNCOOPERATIVE

Posted by on Aug 29, 2021

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4 out of 5
This was a very nice hotel. However, we booked this because it had a bar but the bar closed at 10 pm which just wasn't what we were expecting.

Posted by on Jan 2, 2020

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5 out of 5
The cookies were amazing. Nice staff and room was great!!

Posted by on Dec 27, 2019

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5 out of 5
Breakfast was great and the staff was really nice.

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 20, 2019 by GSA

Thank you so much for taking the time to share your feedback from your recent stay with us here in Cary, NC! It truly warms our heart to hear such kinds words on our hotel and team! We truly strive to make sure each and every one of our guests feel at home and as a part of our family. If we could of done anything to make your stay more enjoyable please let us know! Please let us know if you ever need anything from us in the near future! We hope you have a wonderful week!

4 out of 5

Posted by on Jan 30, 2019

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Comment from Hotel Management

Mar 29, 2019 by GSA

Good afternoon! Thank you so much for taking the time to share this wonderful feedback from your recent stay with us here in Cary, NC! We truly strive to make sure each and every one of our guests feel at home and as part of our family! . Please let us know if you ever need anything from us in the near future! Have a great weekend!

4 out of 5
great.very great, super great, would recommend highly

Posted by , from toronto on Sep 17, 2018

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Comment from Hotel Management

Sep 18, 2018 by GSA

Good evening, Thank you so much for taking the time to share your feedback regarding your recent stay here with us in Cary, NC. We are beyond happy to hear you enjoyed your time with us! Please let us know if you ever need anything our way in the near future! We strive to ensure our guests know they are family, and know we will do whatever needed to make them happy. We hope you have a wonderful rest of the week! Thank you,

About the DoubleTree by Hilton Hotel Raleigh-Cary

Location 500 Caitboo Avenue, Cary, NC 27518

Property Features

DoubleTree by Hilton Hotel Raleigh-Cary offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You'll find a 24-hour business center on site. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 1554 square feet (144 square meters) and includes conference space. The business-friendly DoubleTree by Hilton Hotel Raleigh-Cary also features a terrace, a picnic area, and coffee/tea in a common area. Self parking is free. This 4-star Cary hotel is smoke free.

  • 129 guestrooms or units
  • 5 levels
  • 1554 sq ft of conference space
  • 144 sq m of conference space
  • Built in 2009
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Cary Station (9.9 km / 6.1 mi)
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel Raleigh-Cary offers 129 accommodations with MP3 docking stations and safes. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

DoubleTree by Hilton Hotel Raleigh-Cary has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Car not required
  • Food service not has not been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per day
  • Breakage deposit: USD 50.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Raleigh-Cary
  • DoubleTree Hilton Raleigh-Cary
  • DoubleTree Hotel Raleigh-Cary
  • DoubleTree Raleigh-Cary
  • DoubleTree by Hilton Hotel Raleigh Cary
  • DoubleTree by Hilton Raleigh
  • DoubleTree by Hilton Hotel Raleigh-Cary Cary
  • DoubleTree by Hilton Hotel Raleigh-Cary Hotel
  • DoubleTree by Hilton Hotel Raleigh-Cary Hotel Cary

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.