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4.2 out of 5

"Liked the size of the suites, staff was accommodating, morning breakfast was GREAT, pool was good to relax during the afternoon. Chose This hotel t ... " More

By a verified traveler on Wed 28 Jun 2017

Hotel Description

3.5-star hotel in Umstead

In Cary

A stay at this Umstead hotel places you within 3 miles (5 km) of Lake Crabtree County Park and 6 miles (10 km) of PNC Arena. North Carolina State Fairgrounds and North Carolina Museum of Art are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center, express check-in, and free airport shuttle. Enjoy the spa tub and free perks like cooked-to-order breakfast and free self parking.

Kitchenettes, WiFi

The 273 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as sofa beds and TVs with satellite channels. Other amenities include sitting areas, WiFi, and room service.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$144* Per night/room Aug 25 - Aug 26

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 2 Double Beds, Accessible (Hearing)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Premium Suite, 2 Double Beds, Accessible (Hearing)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites Raleigh - Durham/Research Triangle ratings based on 14 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites Raleigh - Durham/Research Triangle

Everyone (5) Family (1)
4 out of 5

Nice family friendly hotel in cary

Liked the size of the suites, staff was accommodating, morning breakfast was GREAT, pool was good to relax during the afternoon. Chose This hotel twice in the last year.

Posted by , from Charlotte, NC on Jun 28, 2017

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Comment from Hotel Management

Jun 30, 2017 by Embassy Suites Raleigh

Thank you for the kind words and for taking the time to share your comments. We appreciate you staying with us and hope you will consider us again in the future.

5 out of 5
Excellent location for access to I-40 and the airport. Room and staff were excellent, as well as the complimentary breakfast buffet.

Posted by , from Miami on Jun 19, 2017

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Comment from Hotel Management

Jun 21, 2017 by Bill

Ronald, Thank you for taking the time to share your kind comments. We appreciate you staying with us and hope that you will again. Sincerely, Embassy Suites Raleigh

2 out of 5

Bed bugs infestation

Daughter woke up in the morning with a bed bug crawling on her head board. Saw another room being treated for bed bugs. New room had an odor and staff said it was due to the hotel being 20 years old

Posted by , from Wisconsin on May 17, 2017

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5 out of 5

Nice hotel close to Raleigh

Pros: Convenience, cleanliness and good breakfast.
Location: The hotel is a short distance from the interstate making it convenient to all parts of the Raleigh area.
We really enjoyed our recent stay at the Embassy Suites. The room was clean, staff was very nice and the breakfast was exceptional. We needed extra towels one night and within 5 minutes, housekeeping was at our door with fresh towels. Check-in and check-out was very quick and easy despite the number of guests staying for the weekend and staff extended great southern hospitality.

Posted by , from North Carolina on Apr 25, 2017

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Comment from Hotel Management

Jun 19, 2017 by Embassy Suites Raleigh

Dear Ray, Thank you for taking the time to share your comments about your stay. We are pleased you were happy with the hotel and hope you will consider staying with us again if travel brings you to the area. Sincerely, Embassy Suites Raleigh

5 out of 5

Garden pavilion was exalting

The amenities were more than I could have hoped for. Morning breakfast and evening hor devor's were fantastic.

Posted by on Jan 5, 2016

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3 out of 5
Pros: Lobby and front desk staff.
Cons: Cleanliness, beds, bar hours.
Location: Close and convenient to RDU
We booked this hotel when we were in N.C. visiting family and had an early flight out of RDU. First impressions were great, the front staff is very nice and professional and the lobby of the hotel is very nice. We took the kids to the pool but the cleanliness of the whole pool area was questionable at best. There was standing water everywhere and debris, including old bandaids on the floor. The suite appeared fine at first, but it turned out to be quite loud, lots of noise from upstairs and the hallways. The hallways are all open which has a nice look but our neighbors seemed to think it was an extension of their room, and you can hear loud noises from all levels in the front part of the suite. The bathroom was not as clean as I would have expected, with hair and staining in the tub. The beds were saggy and very uncomfortable. Finally, the lounge/bar area closed at 9:00 PM - on a Friday night! Breakfast doesn't start until 7:00 AM so we missed that. Overall - meh - for the price, there area a lot of hotels and suites in the area and we'll probably try a different one next time.

Posted by , from Denver, CO on Jan 3, 2016

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5 out of 5

nice stay

the hotel was nice, the staff freindly, and helpful, i departed ealier than breakfast was served, but a nice hotell i would stay there again

Posted by on Feb 7, 2011

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4 out of 5

Tropical oasis in Embassy Suites

Embassy Suites has the most amazing water feature,fish, and interior plants. It is a tropical oasis in the city. Our stay is always a pleasure with spacious rooms for the family, and a wonderful breakfast bar area, where you can sit and enjoy the thundering sound of the waterfall. However after a busy weekend with a girl's softball tournment a pair of shoes were left inside our room under the bed...our next night was 1/3 off the price. We were very happy to stay another night. Thanks for a wongerful stay in Cary, NC.

Posted by on Jun 7, 2010

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2 out of 5

Not Very Happy

This was our first time in this hotel and we won't make that mistake again. For it to be a 4 star hotel I can't believe how they nickel and dime you! $* for internet (even cheap 2 star hotels GIVE you that), $* for a bottle of water? The room was nice and the ambience was wonderful, but we expected much more for such an expensive hotel. We will not be staying at the Embassy Suites in Raleigh again. Unless you are independantly wealthy I wouldn't stay there if I were you.

Posted by on Apr 16, 2010

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5 out of 5

Agreat place to stay

We stayed here for one night to break up a 7 hour drive, and weren't disappointed by anything. For the price, it was one of the best hotel deals I've ever stumbled on. Huge, beautiful atrium lobby (reminded me of the Contemporary Hotel in Disneyworld), great free buffet breakfast and complementary happy hour cocktails were all great perks. My 8-yr old son loved the indoor pool and hot tub.

Posted by on Dec 29, 2009

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About the Embassy Suites Raleigh - Durham/Research Triangle

Location 201 Harrison Oaks Blvd, Cary, NC 27513

Renovations + Closures

This property is undergoing renovations.

The following facilities will be closed from 17 June 2019 to 31 August 2019 (dates subject to change):

  • Fitness facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

As a guest of Embassy Suites Raleigh - Durham/Research Triangle, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. Free breakfast is served, and guests can also enjoy a free manager's reception. Public spaces have WiFi for a fee. Business amenities include a business center and limo/town car service. Multilingual staff, gift shops/newsstands, and a picnic area are also featured at the business-friendly Embassy Suites Raleigh - Durham/Research Triangle. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 3.5-star Cary hotel is smoke free.

  • 1 building
  • 273 guestrooms or units
  • 9 levels
  • Built in 1997
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Manager's reception (free)
  • Coffee shop
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Wedding services available
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Raleigh, NC (RDU-Raleigh - Durham Intl.) (8.5 km / 5.3 mi)
  • Train station: Cary Station (5.5 km / 3.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Embassy Suites Raleigh - Durham/Research Triangle offers 273 air-conditioned accommodations with video-game consoles and complimentary newspapers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. Televisions come with premium satellite channels and pay movies. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchenette
  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast. The hotel hosts a free manager's reception daily.

Embassy Suites Raleigh - Durham/Research Triangle has a restaurant serving breakfast, lunch, dinner, and light fare.

Crystal Falls Lounge - This cocktail bar specializes in Halal dishes and serves light fare only.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 4.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 4.95 per 24-hour period (rates may vary)
  • Pet fee: USD 125.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Durham/Research Triangle
  • Embassy Suites Raleigh
  • Embassy Suites Raleigh Durham/Research Triangle
  • Embassy Suites Raleigh Durham/Research Triangle Cary
  • Embassy Suites Raleigh Durham/Research Triangle Hotel
  • Embassy Suites Raleigh Durham/Research Triangle Hotel Cary
  • Raleigh Durham/Research Triangle

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.