See all properties

Embassy Suites by Hilton Raleigh Durham Research Triangle

3.5 star property
Enjoy free breakfast at this Cary hotel

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Raleigh Durham Research Triangle

Lobby
Presidential Suite, 1 King Bed (Mobility & Hearing) | Premium bedding, in-room safe, desk, blackout drapes
Lobby
Indoor pool
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Free airport shuttle
  • Bar
  • Room service
  • Pool

Explore the area

Map
201 Harrison Oaks Blvd, Cary, NC, 27513
  • The Umstead Spa
    ‪8 min walk‬
  • Lenovo Center
    ‪5 min drive‬
  • Crabtree Valley Mall
    ‪10 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Suite, 2 Double Beds, Accessible, Bathtub

  • 494 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Double Beds, Accessible (Hearing)

  • 494 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible (Hearing)

  • 494 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Mobility & Hearing)

Presidential Suite, 1 King Bed (Mobility & Hearing) | Premium bedding, in-room safe, desk, blackout drapes

Presidential Suite, 1 King Bed (Mobility & Hearing)

  • 1066 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Fridge, microwave, coffee/tea maker

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 494 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 2 Double Beds (Wellness, In-room air purification)

  • 494 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower, In-room air purification)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower, In-room air purification)

  • 567 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Fridge, microwave, coffee/tea maker

Suite, 1 King Bed

  • 494 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

Fridge, microwave, coffee/tea maker

Premium Suite, 1 King Bed (Wellness, In-room air purification)

  • 494 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Corner

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Premium Suite, 2 Double Beds, Corner

  • 567 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Corner

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 1 King Bed, Corner

  • 567 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds, Non Smoking

  • 494 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 494 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Suite, 1 King Bed, Accessible, Bathtub

  • 494 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 494 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Hospitality)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed (Hospitality)

  • 674 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 1 King Bed, Non Smoking

  • 494 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 2 Double Beds, Accessible (Hearing)

  • 494 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Corner

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Room, 2 Double Beds, Corner

  • 567 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 2 Double Beds, Non Smoking

  • 494 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Corner

  • 567 sq ft
  • Sleeps 4
  • 1 King Bed

You may also like

Ad
Property grounds

Rizzo Center, a Destination by Hyatt Hotel

Chapel Hill
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 1,000 reviews
The price is $171
$151 nightly
$171 total
Total includes taxes and fees
Jul 1 - Jul 2
Rizzo Center, a Destination by Hyatt Hotel

About the neighborhood

Cary

In suburbs.You'll find The Umstead Spa and William B. Umstead State Park within a 15-minute walk of this Cary hotel. Also, Lake Crabtree County Park is within 2 miles (3 km) and North Carolina State University is within 6 miles (10 km).

What's nearby

  • The Umstead Spa - 8 min walk - 0.5 miles
  • William B. Umstead State Park - 11 min walk - 0.6 miles
  • Lenovo Center - 5 min drive - 4.2 miles
  • North Carolina State Fairgrounds - 5 min drive - 4.8 miles
  • Crabtree Valley Mall - 10 min drive - 8.1 miles

Getting around

  • Cary Station - 9 min drive
  • Raleigh-Durham International Airport (RDU) - 9 min drive

Restaurants

  • ‪Chick-fil-A - ‬8 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Rally Point Sport Grill - ‬3 min walk
  • ‪Big Easy - ‬5 min drive
  • ‪KFC - ‬5 min drive

About this property

Embassy Suites by Hilton Raleigh Durham Research Triangle

Enjoy free breakfast at this Cary hotel
Embassy Suites by Hilton Raleigh Durham Research Triangle offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is available in public spaces for a fee.

Business amenities include a business center, 15 meeting rooms, and limo/town car service. Event space at this hotel measures 20066 square feet (1864 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Raleigh Durham Research Triangle. A roundtrip airport shuttle is free during limited hours. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Raleigh Durham Research Triangle was completed in January 2020.

Smoking is allowed in designated areas at this Cary hotel.

  • 1 building
  • 273 guestrooms or units
  • 9 levels
  • 20066 sq ft of conference space
  • 1864 sq m of conference space
  • Built in 1997
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Raleigh Durham Research Triangle offers 273 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 49-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Kitchenettes offer refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English

Similar properties

Lobby

Embassy Suites by Hilton Raleigh Durham Airport Brier Creek

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.6 out of 5, Wonderful, 1,002 reviews
$156 nightly
The price is $177
Jun 30 - Jul 1
Total includes taxes and fees
Embassy Suites by Hilton Raleigh Durham Airport Brier Creek

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period)
  • Available in some public areas: WiFi (USD 4.95 per 24-hour period)

Parking and transportation

  • Free roundtrip airport shuttle from 4:00 AM to midnight
  • Limo/town car service
  • Self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 0.60 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 4.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Durham/Research Triangle
Embassy Suites Raleigh
Embassy Suites Raleigh Durham/Research Triangle
Embassy Suites Raleigh Durham/Research Triangle Cary
Embassy Suites Raleigh Durham/Research Triangle Hotel
Embassy Suites Raleigh Durham/Research Triangle Hotel Cary
Raleigh Durham/Research Triangle
Embassy Suites Raleigh Durham/Research Triangle
Embassy Suites by Hilton Raleigh Durham Research Triangle Cary
Embassy Suites by Hilton Raleigh Durham Research Triangle Hotel

Frequently asked questions

How close is Embassy Suites by Hilton Raleigh Durham Research Triangle to the airport?

Embassy Suites by Hilton Raleigh Durham Research Triangle is 5.2 mi (9-min drive) away from the Raleigh-Durham International Airport (RDU) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Suites by Hilton Raleigh Durham Research Triangle?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Raleigh Durham Research Triangle on Jun 29, 2025 start from $143.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Suites by Hilton Raleigh Durham Research Triangle have an airport shuttle?

Embassy Suites by Hilton Raleigh Durham Research Triangle offers a free airport shuttle, available during limited hours.

Does Embassy Suites by Hilton Raleigh Durham Research Triangle offer free breakfast?

Embassy Suites by Hilton Raleigh Durham Research Triangle offers free cooked-to-order breakfast every day from 6:00 AM to 9:00 AM.

Is there a casino at Embassy Suites by Hilton Raleigh Durham Research Triangle?

No, there is no casino at this hotel.

What time is check-in at Embassy Suites by Hilton Raleigh Durham Research Triangle?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM.

Is there free parking at Embassy Suites by Hilton Raleigh Durham Research Triangle?

Free parking is not available at this hotel. Self parking is available for USD 10 per day.

Does Embassy Suites by Hilton Raleigh Durham Research Triangle have a pool?

Embassy Suites by Hilton Raleigh Durham Research Triangle features an indoor pool.

Does Embassy Suites by Hilton Raleigh Durham Research Triangle have a restaurant?

Yes, there is a restaurant on site.

Does Embassy Suites by Hilton Raleigh Durham Research Triangle have a spa?

There are no spa services available at this hotel.

How close is Embassy Suites by Hilton Raleigh Durham Research Triangle to downtown Cary?

Embassy Suites by Hilton Raleigh Durham Research Triangle is 3.1 mi away from Cary.

Embassy Suites by Hilton Raleigh Durham Research Triangle Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 638 out of 1004 reviews
Rating 8 - Good. 192 out of 1004 reviews
Rating 6 - Okay. 69 out of 1004 reviews
Rating 4 - Poor. 60 out of 1004 reviews
Rating 2 - Terrible. 45 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and that entirr place was so clean and nice
Stayed 1 night in May 2025

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay, highly likely to come back.
Stayed 1 night in Mar 2025

10/10 Excellent

Katherine

Traveled with family and small children
Liked: Amenities, property conditions & facilities
We enjoyed the location, the breakfast and happy hour. The rooms were a perfect size for us.
Stayed 2 nights in Mar 2025

8/10 Good

Rick, Elizabethton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great place to stay and we were happy that we could get room service at 9:30pm after a long international flight. Plus the food was delivered quickly and the order was correct and tasted great. I think it is valuable to point out that the shuttle service was a bit of a problem. There is no information on the reservation about how to get the shuttle to arrive or where to actually stand outside to wait for it. I finally called the hotel for instructions. However there is more than 1 Embassy Suites shuttle - which would have been good to know in advance - especially since the first one that arrived was not the correct one - and the driver was a total jerk. He yelled at me and asked me if I could not read what is clearly printed on the back on his shuttle (the address). The driver seemed hostile to me so I was glad it was the wrong shuttle. The front desk staff at the hotel was excellent, professional and accommodating. The room, beds, pillows etc. were all excellent. My only room advice would be to replace the shower head - it was old and wasn't of good quality. I would stay at this hotel again - but I would not depend on the shuttle service from the aiport to the hotel again.
Stayed 1 night in Mar 2025

10/10 Excellent

Arturo, CLEARWATER

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel quiet and bright clean building
Stayed 1 night in Mar 2025

10/10 Excellent

Rob

Stayed 2 nights in Mar 2025

8/10 Good

Rebecca

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property was very pleasant to stay in for a weekend getaway with my significant other. It's very close to shopping and restaurants, fast food or sit in. And the hotel restaurant was delicious. The only complaint I had was the floor in our room didn't seem super clean as we found a small hair product by the curtain from the last guest.
Stayed 2 nights in Feb 2025

10/10 Excellent

Dalene

Stayed 1 night in Mar 2025

10/10 Excellent

Brandyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Pamela

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I would have rated this property a complete five stars, except I went down twice to request a rollaway bed. Second time I went down to request a rollaway bed we were heading to the pool when we got back from the pool there was no rollaway bed but somebody had Gone inside of our room and pulled the couch bed out. I was traveling with two children a boy and a girl that was part of our reservation also. I know how to use a fold-out couch I just did not want our children sleeping in the same bed.
Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with good food. Easy access to airport
Stayed 1 night in Feb 2025

10/10 Excellent

Marty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Morgan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

kelsey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
we had to moved to 3 rooms with in 2 days. the heat did not work and the first night we froze as if we were outside. They were having trouble with the heat. We moved rooms the next morning to a room that heat did not work. later that night we asked to be moved and that evening we were moved to a room that had heat.
Stayed 2 nights in Feb 2025

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

No heat

Loved everything but the room did not have heat it blew cold air the whole night making my lady miserable
Stayed 1 night in Feb 2025

6/10 Okay

Michelle

Traveled with family
Disliked: Cleanliness, staff & service

The shower was dirty

The tub was dirty
Stayed 1 night in Feb 2025

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ana

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was big enough for the girls on my daughter's soccer team to run and not bother anyone. Breakfast options were amazing!
Stayed 2 nights in Nov 2024

10/10 Excellent

Chris

Stayed 2 nights in Feb 2025

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great breakfast, free drinks at happy hour , kids loved the indoor pool water was not heated but they didnt care nearly as much as i did. Will definitely stay here again. Only negative was they charge $11 a night for parking which seems strange given the large off street parking lot without valet
Stayed 1 night in Feb 2025

2/10 Terrible

Carrie

Traveled with family and small children, Traveled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The heating and air unit was broken in the room. The room was extremely hot and uncomfortable. After complaining to front desk the next morning upon checkout, they told me that there was a problem with that hallway and that they are sorry. However, we were still charge full price. I paid for the room through Expedia and the hotel charged me another full fee for the room after checking my credit card. My credit card was supposed to be used for incidentals and refunded back; however, it was not and I was charged another full price for the room. Several phone calls have been made and I still do not have a credit back to my account. Now I paid interest for a room that was extremely hot and uncomfortable and charged two times for one night. I complained about the temperature of the room again during a phone call to check and see why I have not been reimbursed yet. She said that she was sorry and would pass the information along to their manager, but nothing has been done.
Stayed 1 night in Dec 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
clean, friendly and efficient check-in, very nice experience.
Stayed 1 night in Feb 2025

10/10 Excellent

Jane Elyce

Stayed 1 night in Feb 2025