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4.1 out of 5

"Clean...nice breakfast. Shuttle service to the airport was convenient. " More

By a verified traveler on Mon 02 Mar 2020

Hotel Description

3.5-star guestrooms with kitchenettes

In suburbs

You'll find William B. Umstead State Park and Lake Crabtree County Park within 3 miles (5 km) of this hotel. PNC Arena and North Carolina State Fairgrounds are also within 6 miles (10 km).

Renovated in 2020

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the business center, express check-in, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy the free buffet breakfast each morning.

Kitchenettes, WiFi

The 273 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as WiFi and flat-screen TVs with cable channels. Netflix, room service, and premium bedding are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 2 Double Beds, Corner

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 2 Double Beds, Accessible (Hearing)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Raleigh - Durham/Research Triangle ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites Raleigh - Durham/Research Triangle

Everyone (6) Family (3)
4 out of 5
Clean...nice breakfast. Shuttle service to the airport was convenient.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by GM

Dear Anonymous, Thank you for staying with us and for taking the time to share your comments. We are pleased that you enjoyed the hotel and hope that we can give you 5 star service on your next stay!

2 out of 5

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by GM

Dear Anonymous, We are very sorry to see that you did not enjoy the hotel as much as we had hoped. We hope we will have the opportunity to regain your trust in the future.

4 out of 5

Nice family friendly hotel in cary

Liked the size of the suites, staff was accommodating, morning breakfast was GREAT, pool was good to relax during the afternoon. Chose This hotel twice in the last year.

Posted by , from Charlotte, NC on Jun 28, 2017

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Comment from Hotel Management

Jun 30, 2017 by Embassy Suites Raleigh

Thank you for the kind words and for taking the time to share your comments. We appreciate you staying with us and hope you will consider us again in the future.

5 out of 5
Excellent location for access to I-40 and the airport. Room and staff were excellent, as well as the complimentary breakfast buffet.

Posted by , from Miami on Jun 19, 2017

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Comment from Hotel Management

Jun 21, 2017 by Bill

Ronald, Thank you for taking the time to share your kind comments. We appreciate you staying with us and hope that you will again. Sincerely, Embassy Suites Raleigh

2 out of 5

Bed bugs infestation

Daughter woke up in the morning with a bed bug crawling on her head board. Saw another room being treated for bed bugs. New room had an odor and staff said it was due to the hotel being 20 years old

Posted by , from Wisconsin on May 17, 2017

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5 out of 5

Nice hotel close to Raleigh

Pros: Convenience, cleanliness and good breakfast.
Location: The hotel is a short distance from the interstate making it convenient to all parts of the Raleigh area.
We really enjoyed our recent stay at the Embassy Suites. The room was clean, staff was very nice and the breakfast was exceptional. We needed extra towels one night and within 5 minutes, housekeeping was at our door with fresh towels. Check-in and check-out was very quick and easy despite the number of guests staying for the weekend and staff extended great southern hospitality.

Posted by , from North Carolina on Apr 25, 2017

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Comment from Hotel Management

Jun 19, 2017 by Embassy Suites Raleigh

Dear Ray, Thank you for taking the time to share your comments about your stay. We are pleased you were happy with the hotel and hope you will consider staying with us again if travel brings you to the area. Sincerely, Embassy Suites Raleigh

5 out of 5

Garden pavilion was exalting

The amenities were more than I could have hoped for. Morning breakfast and evening hor devor's were fantastic.

Posted by on Jan 5, 2016

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3 out of 5
Pros: Lobby and front desk staff.
Cons: Cleanliness, beds, bar hours.
Location: Close and convenient to RDU
We booked this hotel when we were in N.C. visiting family and had an early flight out of RDU. First impressions were great, the front staff is very nice and professional and the lobby of the hotel is very nice. We took the kids to the pool but the cleanliness of the whole pool area was questionable at best. There was standing water everywhere and debris, including old bandaids on the floor. The suite appeared fine at first, but it turned out to be quite loud, lots of noise from upstairs and the hallways. The hallways are all open which has a nice look but our neighbors seemed to think it was an extension of their room, and you can hear loud noises from all levels in the front part of the suite. The bathroom was not as clean as I would have expected, with hair and staining in the tub. The beds were saggy and very uncomfortable. Finally, the lounge/bar area closed at 9:00 PM - on a Friday night! Breakfast doesn't start until 7:00 AM so we missed that. Overall - meh - for the price, there area a lot of hotels and suites in the area and we'll probably try a different one next time.

Posted by , from Denver, CO on Jan 3, 2016

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5 out of 5

nice stay

the hotel was nice, the staff freindly, and helpful, i departed ealier than breakfast was served, but a nice hotell i would stay there again

Posted by on Feb 7, 2011

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4 out of 5

Tropical oasis in Embassy Suites

Embassy Suites has the most amazing water feature,fish, and interior plants. It is a tropical oasis in the city. Our stay is always a pleasure with spacious rooms for the family, and a wonderful breakfast bar area, where you can sit and enjoy the thundering sound of the waterfall. However after a busy weekend with a girl's softball tournment a pair of shoes were left inside our room under the bed...our next night was 1/3 off the price. We were very happy to stay another night. Thanks for a wongerful stay in Cary, NC.

Posted by on Jun 7, 2010

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About the Embassy Suites Raleigh - Durham/Research Triangle

Location 201 Harrison Oaks Blvd, Cary, NC 27513

Property Features

Embassy Suites Raleigh - Durham/Research Triangle offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is available in public spaces for a fee. A business center and limo/town car service are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Raleigh - Durham/Research Triangle. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. A complete renovation of Embassy Suites Raleigh - Durham/Research Triangle was completed in January 2020. This 3.5-star Cary hotel is smoke free.

  • 1 building
  • 273 guestrooms or units
  • 9 levels
  • Built in 1997
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Raleigh - Durham Intl. Airport (RDU) (8.9 km / 5.5 mi)
  • Train station: Cary Station (5.5 km / 3.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Raleigh - Durham/Research Triangle offers 273 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Cary hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchenette
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily. The hotel hosts a free manager's reception daily.

Embassy Suites Raleigh - Durham/Research Triangle has a restaurant serving breakfast, lunch, dinner, and light fare.

Crystal Falls Lounge - This cocktail bar specializes in Halal dishes and serves light fare only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 0.60 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 4.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 4.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 10 per day
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Durham/Research Triangle
  • Embassy Suites Raleigh
  • Embassy Suites Raleigh Durham/Research Triangle
  • Embassy Suites Raleigh Durham/Research Triangle Cary
  • Embassy Suites Raleigh Durham/Research Triangle Hotel
  • Embassy Suites Raleigh Durham/Research Triangle Hotel Cary
  • Raleigh Durham/Research Triangle
  • Embassy Suites Raleigh - Durham/Research Triangle Cary
  • Embassy Suites Raleigh - Durham/Research Triangle Hotel
  • Embassy Suites Raleigh - Durham/Research Triangle Hotel Cary

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.