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Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

3.5-star property
5400 John Q Hammons Dr, Concord, NC 1-855-201-7819

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4.4 out of 5
Excellent!
See all 28 Travelocity Reviews

"Great time at the convention and it was very convenient being on site. Wished there were more elevators. Had to wait 10 or more minutes to get up or d ... " More

By a verified traveler on Mon 15 Jan 2018

Points Of Interest

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Hotel Description

3.5-star Art Deco hotel near Charlotte Motor Speedway

In shopping district

You'll find Charlotte Motor Speedway and Concord Mills within 2 miles (3 km) of this Concord hotel. Also, Rocky River Golf Club is within half a mile (1 km) and Hendrick Motorsports Complex is within 2 miles (3 km).

Golf course, dining

This Art Deco hotel features a golf course, a full-service spa, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Enjoy the indoor pool and free perks like cooked-to-order breakfast and an area shuttle.

Comfy beds, WiFi

The 308 guestrooms feature comforts like pillowtop beds and premium bedding, while living rooms and refrigerators offer the conveniences of home. LCD TVs come with cable channels, and other amenities include WiFi and MP3 docks.

Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$144* Per night/room Oct 3 - Oct 4

Premium Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Corner

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa ratings based on 28 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

Everyone (9) Couples (1)
5 out of 5
It was really nice and I loved it very much the service was great the breakfast was to die for everything was perfect I want to come back

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 2, 2019 by Eric

We are very happy you enjoyed your stay with us. Thank you for your business and we look forward to you staying with us again in the future.

1 out of 5

Pictures on site are not what it actually looks li

We had planned a stay here at the embassy suites in concord and they first had given us the wrong too.. They switched to a different room and it was not clean, there were even live and dead bugs we found, yuck! Also, we tried the hot tub and pool area, and it was so over chlorinated that my daughter had a breathing attack. They then closed the pool. My birthday plans for the night staying there were diasterous. We would never recommend to anyone and most likely will not go back again.

Posted by , from NC on Jan 22, 2018

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Comment from Hotel Management

Jan 25, 2018 by Eric H

Thank you for your feedback from your recent stay. It certainly is not our standard for you or any guests to encounter the challenges that you have stated. I apologize for the inconveniences that you encountered and wish your Birthday stay had been much better. I will address your comments with our staff.

4 out of 5
Pros: Staff was so helpful and friendly
Location: Actually, I was just there for the convention
Great time at the convention and it was very convenient being on site. Wished there were more elevators. Had to wait 10 or more minutes to get up or down. Was on the tenth floor, so stairs weren't really an option outside of emergencies.

Posted by on Jan 15, 2018

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Comment from Hotel Management

Jan 19, 2018 by aspena

Thank you for your review, we value your feedback.

5 out of 5

Excellent Hotel

Pros: The buffet breakfast with anything you wanted to eat including freshly made foods of choice.
Cons: nothing
Location: Centrally located to Concord mills, premium outlets among other places
Everything was great, happy hour, breakfast buffet and the rooms.

Posted by , from Columbia SC on Aug 14, 2017

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2 out of 5
No gekusi. Poor liteing in bathroom also sticky floor. Fingerprints on mirror shower no water pressure. Floors not vacummed daly unsatisfactory. My associated. Disappointed with stay .evelyn genetempo.

Posted by on Jun 7, 2017

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5 out of 5

Wonderful, out of this world Experience!

Pros: The Continental Breakfast.
Cons: The shampoo bottles are mighty small.
Location: The Charlotte Motor Speedway was nearby. Concord Mills was a great shopping experience.
The one thing I would like to highlight was the morning Continental Breakfast, was Unbelievable. It was more than I could ever expect and the food was delicious. I want to say the Poppyseed Bread was my favorite. I will definitely be back again SOON!

Posted by , from Rocky Mount, NC on Feb 27, 2017

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5 out of 5

Beautiful hotel close to shopping!

This hotel far surpassed my expectations. It was beautiful. The evening reception with cocktails was an added plus. Definitely worth it! Can't wait to travel to Charlotte again, I know where I'm staying.

Posted by , from Roanoke, VA on Jul 9, 2016

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5 out of 5

Great location

We were in town for Vans Warped Tour at PNC, this hotel is great location central to everything we needed.

Posted by on Jul 6, 2016

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5 out of 5

Great location

Hotel staff was outstanding,rooms were clean and breakfast was very good. Golf course(Rocky River) was in great shape, well priced and the staff was very helpful. Close to everything you could want to do in Concord.

Posted by , from upstate New York on Sep 21, 2015

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1 out of 5

Arrived and they had overbooked the hotel...

Cons: The decor
I booked the hotel the day before. I arrived at the hotel at about 10 pm tired and ready to relax. Unfortunately, Embassey Suites overbooked the hotel and failed to call me in advance so I could make other arrangements and avoid unnecessary travel and frustration. The hotel did identify another hotel to stay at with fewer beds at a more modest facility. They paid for the other room but it was too little too late.

Posted by , from Greenville NC on Aug 4, 2014

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About the Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

Location 5400 John Q Hammons Dr, Concord, NC 28027

Property Features

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa offers its guests a full-service spa, a golf course, and an indoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. WiFi and wired Internet are available in public spaces for a fee. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 45,000 square feet (4 square meters) and includes a conference center. A spa tub, a 24-hour fitness center, and a rooftop terrace are also featured at the business-friendly Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa. An area shuttle within 3 mi and a shopping center shuttle are free. Parking is available for a fee. For a fee, the property may offer extended parking privileges after check-out. This Art Deco Concord hotel is smoke free.

  • 1 building
  • 308 guestrooms or units
  • 11 levels
  • 45,000 sq ft of conference space
  • 4 sq m of conference space
  • Built in 2007
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Separate living room
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (32.1 km / 19.9 mi)
  • Property shuttles: Free area shuttle within 3 mi and shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa offers 308 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Accommodations offer separate living rooms and include sofa beds. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Concord hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa has a restaurant serving lunch and dinner.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a golf course and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site

Spa Services

Spa Botanica has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

Guests under 14 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 14
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 6.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites by Hilton Charlotte Concord Golf Resort Spa
  • Embassy Suites Charlotte-Concord/Golf
  • Embassy Suites Charlotte-Concord/Golf Concord
  • Embassy Suites Charlotte-Concord/Golf Resort
  • Embassy Suites Charlotte-Concord/Golf Resort Concord
  • Embassy Suites Hilton Charlotte-Concord-Golf Resort
  • Embassy Suites Hilton Resort
  • Embassy Suites Hilton Charlotte-Concord-Golf
  • Embassy Suites Hilton
  • Embassy Suites Charlotte Concord/Golf Resort Spa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.