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Hilton Garden Inn Charlotte Airport

3-star property
2400 Cascade Pointe Blvd, Charlotte, NC 1-855-201-7819
4.4 out of 5
Excellent!
See all 33 travelocity Reviews

"It’s a good property and offers the best check in and check out time. I just disliked the shower. It could be renovated but I do understand having a s ... " More

By a verified traveler on Mon 14 Aug 2023

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Hotel Description

3-star hotel near Charlotte Douglas Airport Overlook

Close to airport

Within 3 miles (5 km) of this Charlotte hotel, you'll find Billy Graham Library and Charlotte Regional Farmers Market. Renaissance Park and York Road Community Park are also within 3 miles (5 km).

Free shuttle, parking

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$118* Per night/room Oct 22 - Oct 23

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Charlotte Airport ratings based on 33 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Charlotte Airport

Everyone (23) Couples (3) Family (4)
5 out of 5
*

Posted by on Sep 10, 2023

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Comment from Hotel Management

Sep 11, 2023 by Hilton Garden Inn Charlotte Airport Management

Dear Bonnie, Thank you for the excellent Hilton Garden Inn Charlotte Airport rating. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us! It was our pleasure hosting you, and we hope to see you again whenever you return to Charlotte.Sincerely,Hilton Garden Inn Charlotte Airport Management

5 out of 5

Posted by , from Encinitas on Aug 17, 2023

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Comment from Hotel Management

Sep 7, 2023 by Hilton Garden Inn Charlotte Airport Management

Dear SUSAN, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Garden Inn Charlotte Airport; we hope to see you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

5 out of 5
It’s a good property and offers the best check in and check out time. I just disliked the shower. It could be renovated but I do understand having a simple easy to use bathroom for the handicapped.

Posted by on Aug 14, 2023

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Comment from Hotel Management

Aug 15, 2023 by Hilton Garden Inn Charlotte Airport Management

Dear Ronald, Thank you for the generous review of your recent stay at the Hilton Garden Inn Charlotte Airport! We are pleased you found our check-in and check-out timings to be perfect for your plans. Thank you for sharing your observations regarding the shower, as we always want to know how we can enhance our guest satisfaction. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management

4 out of 5

Posted by on Aug 12, 2023

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Comment from Hotel Management

Sep 2, 2023 by Hilton Garden Inn Charlotte Airport Management

Dear Jereme, Thank you for the nice rating of your stay at Hilton Garden Inn Charlotte Airport. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us! It was our pleasure hosting you, and we hope to see you again whenever you return to Charlotte.Sincerely,Hilton Garden Inn Charlotte Airport Management

3 out of 5
I saw all the great reviews but then became disappointed during my stay. The staff was rude and they smoked right outside of the doors in groups that you had to walk through. The breakfast was a joke. They say there is complimentary things. They are mixed in the cold buffet and are not distinguished. Then they charge 8.95 for the joke of a buffet. Cereal, oatmeal and bagels. Anything else is 14.95 and didn’t taste very good. Not worth it at all. The housekeepers kept coming to our room to clean starting at 9:30 am. Check out is noon. I shouldn’t have to keep telling them to go away. Start cleaning when I’ve checked out. The hotel would be nice if they could be a little nicer and consistent.

Posted by on Aug 7, 2023

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Comment from Hotel Management

Aug 8, 2023 by L Washington

We appreciate your feedback and thank you for bringing this to our attention. Rest assured that we will take the necessary steps to improve our services and ensure that we meet your expectations in the future.

5 out of 5

Posted by , from Chicago on Jun 23, 2023

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Comment from Hotel Management

Jul 19, 2023 by Hotel Management

Dear Angel, Thank you for rating your stay at Hilton Garden Inn Charlotte Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to hosting you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

1 out of 5

Posted by , from TUMWATER on Apr 25, 2023

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Comment from Hotel Management

May 26, 2023 by L Washington

Thank you for your comment. Thank you for staying with us!

5 out of 5
Friendly reception, very helpful

Posted by on Mar 18, 2023

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Comment from Hotel Management

Mar 18, 2023 by Hilton Garden Inn Charlotte Airport Management

Dear John, Thank you for staying at Hilton Garden Inn Charlotte Airport and for the high rating. We are pleased to know that you liked the thoughtful service of our front desk associates, and we will be sure to share your feedback with them. It was a pleasure accommodating you, and we look forward to seeing you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

5 out of 5

Posted by on Jan 23, 2023

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Comment from Hotel Management

Mar 7, 2023 by General Manager

Dear Abbey, Thank you for choosing Hilton Garden Inn Charlotte Airport. We are glad that you had a great time with us. We look forward to having the pleasure of accommodating you again soon.Sincerely,Hilton Garden Inn Charlotte Airport Management

5 out of 5

Posted by on Jan 1, 2023

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Comment from Hotel Management

Mar 27, 2023 by Hotel Management

Dear Mariah, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hilton Garden Inn Charlotte Airport.Sincerely,Hilton Garden Inn Charlotte Airport Management

About the Hilton Garden Inn Charlotte Airport

Location 2400 Cascade Pointe Blvd, Charlotte, NC 28208

Property Features

Hilton Garden Inn Charlotte Airport offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1800 square feet (162 square meters) and includes conference space. The business-friendly Hilton Garden Inn Charlotte Airport also features tour/ticket assistance, a garden, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. Smoking is allowed in designated areas at this 3-star Charlotte hotel.

  • 1 building
  • 157 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1800 sq ft of conference space
  • 162 sq m of conference space
  • Built in 2013
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Hilton Garden Inn Charlotte Airport offers 157 accommodations with MP3 docking stations and safes. 50-inch flat-screen televisions come with premium satellite channels and pay movies. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 9:00 AM.

The Garden Grille and Bar - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.95 per person
  • Extended parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Charlotte Airport
  • Hilton Garden Inn Hotel Charlotte Airport
  • Hilton Garden Inn Charlotte Airport Hotel
  • Hilton Garn Inn Charlotte
  • Hilton Charlotte Charlotte
  • Hilton Garden Inn Charlotte Airport Hotel
  • Hilton Garden Inn Charlotte Airport Charlotte
  • Hilton Garden Inn Charlotte Airport Hotel Charlotte

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.