Sonesta ES Suites Charlotte Arrowood ratings based on 18 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Sonesta ES Suites Charlotte Arrowood
Everyone (5)Couples (1)Family (8)
5 out of 5
Posted by Janet on Jul 21, 2023
Was this review helpful to you?
5 out of 5
Posted by Jansala on Feb 26, 2023
Was this review helpful to you?
1 out of 5
The property was dirty. Broken tiles on the floor and dirty and torn carpet. Nobody came to supply clean towels or sheets. The hotel needs alot of maintainance. Torn wallpaper and durty mattresses.
The pllace was gross.
Posted by Pam on Aug 20, 2022
Was this review helpful to you?
5 out of 5
My suite was in excellent condition
Housekeeping is excellent 👌
Posted by Raymond on Mar 31, 2022
Was this review helpful to you?
1 out of 5
Roach's sleeper sofa dirty sheets with blood on it! Nasty!!!! For four people 2 wash cloths & 2 towels
Posted by Anearl on Mar 8, 2022
Was this review helpful to you?
5 out of 5
Posted by Kristen on Oct 20, 2021
Was this review helpful to you?
2 out of 5
This hotel is very run down. The staff was super friendly but the room was terrible. Fixtures were coming out of the walls, our couch was missing its back cushions, and the door handle to our refrigerator was broken. The bagged breakfast oj tasted warm and probably expired.
I took pictures of the issues.
I have stayed at a Sonesta before and it was great. I would never stay here again.
Posted by a verified traveler on Aug 12, 2021
Was this review helpful to you?
5 out of 5
We got a 2 bedroom suite and it was amazing! The place was clean and the kitchen was ready to go. The beds were sooo comfortable!
Posted by a verified traveler on Apr 2, 2021
Was this review helpful to you?
2 out of 5
They didn't have my room ready after trying to check in at 1:30 and then again after 4pm and didn't have the type of room available when i got there. I finally got checked in over an hour afterwards. I was charged 9:30am that morning before check in time at 3pm. But still no room until almost 5:30pm.
Posted by a verified traveler on Dec 1, 2019
Was this review helpful to you?
4 out of 5
the staff at front desk are good. Check in and out are easy. Though out side look is not that great in sde the room is clean and well organized. The most amaizing thing is once you entered the room it is so quiet. We can not hear any sound from neighbouring rooms or outside. If you want to relax it is the perfect place. The pool area and the pool is not that clean, One of my favorite thing in the hotel is the pool, but i did not go in. Though it is written at the endurance no food or drink allowed at pool area, people were drinking. Breakfast was good. Over all I will reccomend this hotel to others.
Posted by a verified traveler on Sep 18, 2019
Was this review helpful to you?
Frequently Asked Questions
Sonesta ES Suites Charlotte Arrowood is 10.3 mi (14-min drive) away from the Charlotte-Douglas Intl. Airport (CLT) airport, the closest popular airport to the property.
Airport shuttle services are not available at Sonesta ES Suites Charlotte Arrowood.
Sonesta ES Suites Charlotte Arrowood offers free buffet breakfast every day from 6:30 AM to 9:30 AM.
No, there is no casino at this hotel.
Check-in is from 4 PM - anytime. A fee applies for early check-in.
Free parking is not available at this hotel. Self parking is available for USD 5 per night.
Yes, there's a pool. The pool will be unavailable from July 10 2023 to August 31 2023 (dates subject to change).
There are no spa services available at this hotel.
Sonesta ES Suites Charlotte Arrowood is 7.2 mi away from Charlotte.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.