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4.2 out of 5

"surprising correct times on room clocks...empty shower containers for conditioner & body wash " More

By a verified traveler on Wed 18 Jul 2018

Hotel Description

3-star hotel near United States Citizenship and Immigration Services office

In Charlotte

Your stay at this Arrowood hotel places you within 6 miles (10 km) of United States Citizenship and Immigration Services office and Quail Hollow Club. Carowinds Theme Park and Charlotte Premium Outlets are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, kitchens

The 119 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. LCD TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers.

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$80 per night

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Sonesta ES Suites Charlotte Arrowood ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sonesta ES Suites Charlotte Arrowood

Everyone (6) Family (1)
5 out of 5

Posted by on Jun 30, 2019

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4 out of 5
The look and size of room for the price was nice. It was fairly clean and I felt comfortable, kitchen and refrigerator was a nice touch. I also liked the soap dispensers, it was very helpful. I wasn't too keen on the elevator as it feels old and out of place. There was a lot of noise from the neighbors in the hall way, I think there were several rooms related families were staying in. I feel you shouldn't hear people that clearly through your door, it was very loud. it stopped soon after I made the hotel aware but it stopped on its own.

Posted by on Jun 19, 2019

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4 out of 5
Liked the living room, kitchen and essentials provided. Plus the overall set up.

Posted by on Jun 13, 2019

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5 out of 5
The hotel was clean and fresh. Very welcoming. The staff was friendly and quick to check in.

Posted by on May 7, 2019

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4 out of 5
Nice , Quite and Clean, Although Travelocity making me type a minimum of characters is annoying.

Posted by on Apr 5, 2019

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4 out of 5

Posted by on Sep 28, 2018

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4 out of 5
Pros: location & free brkfst
Location: N/A
surprising correct times on room clocks...empty shower containers for conditioner & body wash

Posted by , from Cleve on Jul 18, 2018

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3 out of 5
We arrived earlier than expected and had 2 toddlers so we requested if possible to check in early and it was 12 at this point. They said okay but needed one hour and wouldn’t get us in at 1. We waited and waited and didn’t get placed in the room until 3 - after asking numerous times. Then It says it’s smoke free but our first room was all smoke ! We were moved to another room but we’re never accommodated with any cleaning from the staff during our stay.

Posted by , from CT on Jun 13, 2018

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3 out of 5
The walls must be paper thin. I have never stayed at a hotel where I could hear every step being made in the room above me. Just stomping for hours. Who walks around a hotel room that much? I mean seriously, it was like they were pacing. Also a hotel should probably have the proper sheets for their bed. It was a nice, very comfortable king bed, but the mattress cover was the wrong size and didn’t cover the whole bed. Also, they used a regular straight sheet instead of the matress sheet on the matress. Did they run out of sheets? Very strange.

Posted by , from Cleveland on Apr 29, 2018

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3 out of 5
The hotel was clean but while we were there on two occasions the fire alarm went off fire trucks came it was very disturbing. Hotel cleaning we asked for no service on the first day and they did not service the room on the following days which we did not bar them from serving. On the first day only towel service was for one person only, when service for two was required. So the room was never cleaned during our stay. They give us a towel service when we asked for it.

Posted by on Feb 12, 2018

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About the Sonesta ES Suites Charlotte Arrowood

Location 7925 Forest Pine Drive, Charlotte, NC 28273

Property Features

Sonesta ES Suites Charlotte Arrowood offers its guests an outdoor pool and a 24-hour fitness center. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Sonesta ES Suites Charlotte Arrowood. Free self parking is available. This 3-star Charlotte hotel is smoke free.

  • 1 building
  • 119 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (16.6 km / 10.3 mi)
  • Parking: Free self parking

Room Amenities

Sonesta ES Suites Charlotte Arrowood offers 119 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 39-inch LCD televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room kitchen
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75.00 per pet, per stay (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet, per stay (maximum USD 150 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sonesta Arrowood Charlotte
  • Sonesta Charlotte ES Suites Arrowood
  • Sonesta ES Suites Arrowood
  • Sonesta ES Suites Arrowood Hotel
  • Sonesta ES Suites Arrowood Hotel Charlotte
  • Sonesta ES Suites Charlotte
  • Sonesta ES Suites Charlotte Arrowood
  • Sonesta Suites Charlotte Arrowood
  • Staybridge Suites Charlotte Arrowood Hotel Charlotte
  • Sonesta ES Suites Charlotte Arrowood Hotel

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 10:00 AM to 10:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.