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SpringHill Suites by Marriott Charlotte Concord Mills Spdwy

3-star property
7811 Gateway Ln, Concord, NC 1-855-201-7819
4.2 out of 5
Very good!
See all 15 travelocity Reviews

"Hand soap in the bathroom would have been nice. Having to reach into the shower for the pump style body wash was a little inconvenient for washing ha ... " More

By a verified traveler on Wed 23 Feb 2022

Points Of Interest

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Hotel Description

3-star hotel near Great Wolf Lodge Water Park

In Concord

You'll find Great Wolf Lodge Water Park and Concord Mills within 2 miles (3 km) of this hotel. Hendrick Motorsports Complex and SEA LIFE Charlotte-Concord Aquarium are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$110* Per night/room Oct 1 - Oct 2

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio Suite, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible, Non Smoking (Mobility Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

SpringHill Suites by Marriott Charlotte Concord Mills Spdwy ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SpringHill Suites by Marriott Charlotte Concord Mills Spdwy

Everyone (6) Couples (2) Family (5)
4 out of 5
Hand soap in the bathroom would have been nice. Having to reach into the shower for the pump style body wash was a little inconvenient for washing hands. Other wise it was a decent room

Posted by on Feb 23, 2022

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Comment from Hotel Management

Feb 24, 2022 by Peter M.

Hello and thank you for providing us with your feedback. We completely understand how you feel and apologize for any inconvenience you experienced during your stay with us. We are currently unable to get any kind of bar soap at the moment due to supply issues with our vendors. We hope this issue will be addressed soon so that we can provide all of the amenities that a Marriott hotel would be expected to provide. We appreciate you staying with us and hope to see you again in the future. Sincerely, Peter M.

5 out of 5
Quiet and clean.

Posted by , from Madison on Dec 13, 2021

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Comment from Hotel Management

Dec 16, 2021 by Peter M.

Hello and thank you for your positive feedback. We appreciate you staying with us and hope to see you again in the future. Sincerely, Peter M.

4 out of 5
Nice clean property great hospitality!

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 21, 2021 by Peter M.

Hello and thank you for your feedback. We appreciate you staying with us and hope to see you again in the future. Sincerely, Peter M.

5 out of 5
Friendly staff, spacious rooms and clean environment!

Posted by on Jun 12, 2021

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Comment from Hotel Management

Jun 13, 2021 by Peter M.

Thank you so much for your positive feedback. We appreciate you staying with us and hope to see you again in the future. Sincerely, Peter M.

4 out of 5
Nothing was unique about the property, it was just a hotel we needed for the night

Posted by , from Sumter on Dec 29, 2019

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Comment from Hotel Management

Feb 27, 2020 by Cindy Wood

Hi Thank you so much for staying with us. Let us know what we can do better.

5 out of 5

Posted by on Nov 27, 2019

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Comment from Hotel Management

Dec 9, 2019 by cindy

Thank you for taking the time to stay with us and for leaving us a very nice review.

4 out of 5
Room was a little small. Everything else was great!

Posted by on Nov 26, 2019

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Comment from Hotel Management

Dec 9, 2019 by Cindy

HI thank you so much for taking the time to leave a review we do have larger upgraded rooms.

4 out of 5
Well lit and maintained exterior. The lobby was nicely appointed and the gym had a rack of weights as well as the usual cardio machines, which was a big plus. There was an indoor pool that I didn't visit. The bedroom was nice and spacious. The floor plan was non-traditional but it worked well. All of my complaints are entirely for the bathroom. While it was spacious, the light in the bathroom was very dim. The shower wall was cracked and broken and had been very badly repaired. That is to say, the repairs were peeling off the wall. The shower curtain rod was installed improperly, so the shower curtain constantly drifted towards the middle, meaning the curtain was never really closed. The separate bathroom sink area was really well lit, loved it. The bed was very comfortable and the reading light was a nice surprise. We noticed that our TV remote was taped shut and several buttons didn't work, but we got by despite it. The large couch was very firm but actually really nice to lounge on.

Posted by , from Durham on Nov 17, 2019

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Comment from Hotel Management

Dec 9, 2019 by Cindy

HI Thank you for the detailed review. We are in the process of renovating all of our bathrooms now. Hopefully next time you stay we will be completed.

5 out of 5
I love the location and the staff was so friendly. I will definitely stay there again in the future

Posted by on Aug 5, 2019

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Comment from Hotel Management

Sep 25, 2019 by cindy

HI We welcome you back.

5 out of 5

Posted by on May 6, 2019

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About the SpringHill Suites by Marriott Charlotte Concord Mills Spdwy

Location 7811 Gateway Ln, Concord, NC 28027

Property Features

SpringHill Suites by Marriott Charlotte Concord Mills Spdwy offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served. Event space at this hotel measures 900 square feet (81 square meters) and includes conference space. The business-friendly SpringHill Suites by Marriott Charlotte Concord Mills Spdwy also features coffee/tea in a common area, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 3-star Concord hotel is smoke free.

  • 1 building
  • 95 guestrooms or units
  • 5 levels
  • 900 sq ft of conference space
  • 81 sq m of conference space
  • Built in 2000
  • Full breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Separate living room
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SpringHill Suites by Marriott Charlotte Concord Mills Spdwy offers 95 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Pillowtop beds feature down comforters. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Concord hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Guests are served free full breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not use a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • SpringHill Suites Marriott Charlotte Concord Mills Spdwy
  • SpringHill Suites Marriott Charlotte Spdwy Aparthotel
  • SpringHill Suites Marriott Charlotte Spdwy
  • SpringHill Suites riott Charl

You should know

  • Pool access available from 6:30 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.