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Comfort Suites Concord Mills

2.5-star property
7800 Gateway Lane NW, Concord, NC 1-855-201-7819
4.0 out of 5
Very good!
See all 13 travelocity Reviews

"Staff extremely friendly and helpful. Hotel clean inside and out. Cleaned our room and restocked it daily. Changed bedding every other day. Rooms very ... " More

By a verified traveler on Wed 13 Oct 2021

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Hotel Description

Hotel near Concord Mills in Concord

Heart of Concord

You'll find Concord Mills and Sea Life Charlotte-Concord within 2 miles (3 km) of this Concord hotel. Hendrick Motorsports Complex and Rocky River Golf Club are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 84 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, pillow menus, and free local calls are also available.

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$89* Per night/room Jan 3 - Jan 4

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Comfort Suites Concord Mills ratings based on 13 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Suites Concord Mills

Everyone (6) Family (4)
5 out of 5
Staff extremely friendly and helpful. Hotel clean inside and out. Cleaned our room and restocked it daily. Changed bedding every other day. Rooms very nice and not the same as the ones in the pics online with the bright orange carpet. Things were older like ac unites, cabinets but did their best to update with paint, drapes and furnishings. Overall very happy with our room and stay. We stayed in rooms 207 and 208.

Posted by on Oct 13, 2021

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Comment from Hotel Management

Nov 15, 2021 by Best Regards, Michael Matthews General Manager

Michelle, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. As you have mentioned, we have made improvements to our rooms recently. We anticipate that our photos online will be updated as soon as possible. Come back soon!

4 out of 5
Cleanliness

Posted by on Oct 12, 2021

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Comment from Hotel Management

Nov 15, 2021 by Best Regards, Michael Matthews General Manager

Thank you for your feedback. We take pride in our cleanliness. Come back and stay with us again!

4 out of 5
Clean rooms, very friendly staff and close to various dining venues.

Posted by on Aug 17, 2021

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5 out of 5

Posted by on Jul 27, 2021

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5 out of 5

Posted by on May 11, 2021

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Comment from Hotel Management

Jun 7, 2021 by Best Regards, Michael Matthews General Manager

Valued Guest, Thank you for your review. We are glad to see that we exceeded your expectations. We look forward to serving you again in the future.

5 out of 5
Comfort Suites would be a place that I would recommend again and again everything we needed was right here within reach the places we wanted to go to eat and have fun were all in one place wonderful wonderful!!!

Posted by on Mar 28, 2021

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Comment from Hotel Management

Apr 2, 2021 by JRR

Thank you for your feedback, we appreciate your stay.

3 out of 5
We liked the room size, and it was clean. The rest of the stay wasn’t impressive. No hot breakfast, the pool area was dirty and the door to it was majorly rusting. For some reason our room was never cleaned or towels replaced during our stay. We had an issue with the toilet and were told we had to go get the plunger ourselves. We had to call at two AM for loud neighbors. We were also charged with a surprise “incidentals” fee when we checked in that travelocity did not include.

Posted by on Sep 22, 2020

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Comment from Hotel Management

Oct 13, 2020 by General Manager

We are truly sorry for your experience at our hotel. We do not feel this reflects the hard work we put into our hotel.

4 out of 5

Will stay again!

Very convenient to mall. Staff very nice and knowledgeable about events in the area.

Posted by , from va on Apr 29, 2018

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Comment from Hotel Management

May 2, 2018 by GM

Thank you for choosing Choice and staying at Comfort Suites.

2 out of 5

Not what we expected.

Had issues with the toilet seat being very loose. First day, told they would fix/replace. Second day, again told it would be fixed/replaced. Third day, quit asking... Hair dryer falling off wall with about a 12in cord. Desk clerk said "ya, they're all like that" First day had no maid service. Had to go get fresh towels and sundries at the front desk. Second day our key quit working and had to go to the desk to get a new on. Third day it quit working again! In previous

Posted by , from Charlotte, NC on Sep 13, 2016

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Comment from Hotel Management

Sep 29, 2016 by Kim P

I apologize for the issues you experienced while staying at our hotel. This is not the way we want our guests to be treated. Please come again and be our guest, I promise you your experience will be a much better one.

4 out of 5

Stay in Concord

Pros: Great location, nice facility, and pet friendly.
Cons: Laundry facility and vent in bathroom need to be addressed.
Location: Visit relatives. Lots of shopping and eating establishments.
We stayed here for 4 days -- over Christmas. Since we had been on the road so long, looked forward to using the laundry facility as advertised. Washer/dryer on two floors. Both sets were inoperable . The vent in the bathroom was in operable too. Was also disappointed in the maid service. We were told they would put fresh towels out but not change the sheets on Christmnas morning which was fine but really thought they would straighten the bedding especially after the nice tip.

Posted by , from Fort Worth, TX on Dec 29, 2015

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About the Comfort Suites Concord Mills

Location 7800 Gateway Lane NW, Concord, NC 28027

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Suites Concord Mills offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Free breakfast is served daily. The business-friendly Comfort Suites Concord Mills also features a picnic area, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Concord hotel is smoke free.

  • 84 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Convenience store
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Suites Concord Mills offers 84 accommodations with safes and coffee/tea makers. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • No gap period between guest stays

Hotel Names

  • Comfort Suites Concord
  • Comfort Suites Hotel Concord
  • Comfort Inn Concord Hotel Concord
  • Concord Comfort Inn
  • Comfort Suites Concord Mills Hotel
  • Comfort Suites Concord Mills
  • Concord Comfort Suites
  • Comfort Suites Concord Mills Hotel
  • Comfort Suites Concord Mills Concord
  • Comfort Suites Concord Mills Hotel Concord

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.