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4.3 out of 5

"Location and staff were wonderful " More

By a verified traveler on Fri 22 Oct 2021

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Hotel Description

Charleston hotel in West Ashley area

In shopping district

With a stay at this West Ashley hotel, you'll be within half a mile (1 km) of Citadel Mall and 6 miles (10 km) of Charles Towne Landing State Historic Site. Harborage at Ashley Marina and Charleston City Marina are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, comfy beds

Featuring conveniences like sofa beds and refrigerators, the 100 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include pillowtop beds, microwaves, and coffee/tea makers.

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max
$100* Per night/room Nov 21 - Nov 22

Suite, Two Queen Beds with Sofa bed, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Two Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Multiple Beds, Accessible, Non Smoking (Efficiency)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Comfort Suites Charleston West Ashley ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Suites Charleston West Ashley

Everyone (12) Couples (3) Family (5)
4 out of 5
Location and staff were wonderful

Posted by on Oct 22, 2021

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2 out of 5
I chose this hotel because it is centrally located to allow us to travel to a variety of destinations. This was a three night stay for us. My kids arrived a day earlier then I. My kids let me know they were very pleased with check-in and friendliness of the staff and even providing the various things in order to travel around Charleston. But things went down hill after that. 1. A family reunion was partying outside in the patio drinking liquor and beer, and was also blasting their music. Even with my daughter minding her own business a member that was in attendance of the family reunion attempted to pick her up, on more then one occasion. 2. We asked for room service and even went in person to designate a time for room service to be completed, yep, you guessed it, NO room service. 3. On our last night of stay, the guests from the family reunion were not only partying on the patio, but also carrying on loudly in the hotel lobby. ***I have never stayed at a hotel that aloud guests to party on the patio and be so loud in the lobby. I understand due to covid, housekeeping can only attend to rooms when guests are not present in the room, which we weren't for the time we scheduled to have room service completed, but if the process is to sign up for service, then the hotel needs to make sure this service is completed, especially if the stay is more then one night. Majority of the time, guests cannot go without some sort of service, even if it just for towels and a vacuum.

Posted by on Aug 24, 2021

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Comment from Hotel Management

Aug 28, 2021 by General Manager

Laura, thank you for taking the time to share your feedback. We regret the unpleasant experience you had and are sorry for the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We also want to inform you that our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check-in. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Ben Creasy, General Manager

5 out of 5
Some highway noise, but VERY clean, good beds, great staff.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 27, 2021 by General Manager

Thank you for choosing Comfort Suites West of the Ashley. We are delighted to know you had a nice time with us and that you were impressed with our well-kept property as well as our courteous service. It was a pleasure hosting you, and we look forward to seeing you again soon! Ben Creasy General Manager

1 out of 5
Wasnt permitted to check in due to owners prejudice against locals

Posted by on Dec 23, 2020

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Comment from Hotel Management

Dec 24, 2020 by General Manager

Thank you for writing a review. We regret you were not happy with our hotel's policy. Thank you again and safe travels. Ben Creasy, General Manager

4 out of 5
The front desk staff (Karen) went above and beyond to help us when there was an issue with the room, she was awesome. Every time I fly into Charleston I stay here. Great location and excellent service. The staff our alway friendly as well.

Posted by , from Tacoma, Wa on Jun 18, 2019

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Comment from Hotel Management

Jun 19, 2019 by General Manager

Dani, thank you for making Comfort Suites West of the Ashley your home away from home. We are pleased that you loved our fantastic location and that our devoted associates took excellent care of you. Your compliments will be shared with our team, especially with Karen for doing such a great job. All of us look forward to welcoming you again soon. Ben Creasy, General Manager

5 out of 5
This property was very clean and staff was courteous and friendly. Amenities (fitness center) was very good and all equipment was working. Location is very convenient to downtown Charleston. Would definitely recommend this location. One of the best Comfort Suites we have stayed in.

Posted by on Jun 12, 2019

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Comment from Hotel Management

Jun 13, 2019 by General Manager

Thank you for choosing Comfort Suites West of the Ashley and sharing your experience. We are thrilled you appreciated not only our friendly team and convenient location, but also our well-kept property. We are also glad you were able to take advantage of our fitness center. Thank you again for recommending us to future guests, and we look forward to welcoming you back. Ben Creasy, General Manager

4 out of 5

Posted by on May 21, 2019

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Comment from Hotel Management

May 21, 2019 by General Manager

We appreciate the generous rating of your stay at the Comfort Suites West of the Ashley. It means a lot for us to learn that we met most of your expectations. Thank you for being our guest, and we look forward to a future visit. Ben Creasy, General Manager

5 out of 5
Everything was great about this place. All the employees were very personable and made us feel at home! Keep up the good work!!!

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 23, 2019 by General Manager

Thank you for your wonderful comments of theComfort Suites West of the Ashley. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Ben Creasy, General Manager

4 out of 5

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 10, 2019 by General Manager

Thank you for sharing the wonderful rating about your experience at Comfort Suites West of the Ashley. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Ben Creasy General Manager

4 out of 5
This hotel is in a good location, little confusing to get to but following GPS and u will be fine. Rooms could use some sprucing up .

Posted by on Dec 9, 2018

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Comment from Hotel Management

Dec 10, 2018 by General Manager

Thank you for choosing Comfort Suites West of the Ashley. We are pleased you had an enjoyable experience with us and loved our convenient location. We value your feedback and look forward to your next stay. Ben Creasy, General Manager

About the Comfort Suites Charleston West Ashley

Location 2080 Savannah Hwy, Charleston, SC 29407-6287

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Suites Charleston West Ashley offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 2 meeting rooms available. A terrace, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Charleston West Ashley. Self parking is free. This Charleston hotel is smoke free.

  • 100 guestrooms or units
  • 5 levels
  • Continental breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Suites Charleston West Ashley offers 100 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Comfort Suites Hotel West Ashley
  • Comfort Suites West Ashley
  • Comfort Suites West Of The Ashley Hotel Charleston
  • Comfort Suites West Ashley Hotel Charleston
  • Comfort Suites West Ashley Hotel
  • Comfort Suites West Ashley Charleston
  • Comfort Suites West of the Ashley
  • Comfort Suites Charleston West Ashley Hotel
  • Comfort Suites Charleston West Ashley Charleston
  • Comfort Suites Charleston West Ashley Hotel Charleston

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.