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4.3 out of 5

"Upon arrival, I was a bit disappointed. I thought the resort was newer, as the brand "Zoetry" is relatively new, but Zoetry took over from a much old ... " More

By a verified traveler on Sat 17 Jul 2021

Hotel Description

5-star beachfront resort with 2 outdoor pools

On the beach

You'll be steps from Petempich Bay and within a 10-minute walk of Puerto Morelos Beach. Crococun Zoo is within 3 miles (5 km) and Puerto Morelos Town Square is within 9 miles (15 km).

Poolside dining

This luxury resort features a full-service spa, a marina, and 6 restaurants. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Enjoy the 2 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, comfy beds

The 90 soundproofed guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with satellite channels, and other amenities include furnished balconies or patios and MP3 docks.

Ocean Front Deal of the Day

Bed Count 1 King Bed Maximum Occupancy 3 Max
$523* Per night/room Aug 15 - Aug 16

Ocean Front One Bedroom Suite with Plunge Pool

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Romance Ocean Front One Bedroom Suite with Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Breakfast Plan Ocean Front One Bedroom Suite with Terrace

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Breakfast Plan Romance Ocean Front One Bedroom Suite with Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Butler Ocean Front One Bedroom Suite with Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Zoetry Paraiso de la Bonita Riviera Maya ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Zoetry Paraiso de la Bonita Riviera Maya

Everyone (1) Couples (1)
5 out of 5
Upon arrival, I was a bit disappointed. I thought the resort was newer, as the brand "Zoetry" is relatively new, but Zoetry took over from a much older hotel, which was not as impressive on the approach or entry. But EVERYTHING else made up for that. The staff was completely AMAZING!!! The spa was phenomenal!! The room was spectacular! AND THE FOOD AND DRINKS!!! It was a wonderful week. Highly recommend!

Posted by on Jul 17, 2021

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5 out of 5

Beautiful hotel, and wonderful staff.

Pros: Great place to relax, not over crowded, and no kids. Meals where made to oder with lots of fresh grilled vegetables. Top shelf drinks
Cons: The sheets where textured, the staff changed them the first night to more comfortable sheets. Not enough american tv-channels.
Location: Swim at the Tulum beach. It is a one of a kind experience. The beach is so beautiful, with the pyramids in the back ground the view is amazing.
My husband and I stayed for six days. I spent most of my time doing yoga on the beach, water aerobics in the salt water pool, and meditation on the beach. The yoga instructor Genevieve was wonderful. I even got my husband to participate some of the time. The pool was beautiful and due to the smaller size of the hotel, it was never overfilled with guest. There where no kids, which makes this a great hotel for those who really just want to relax. The pool chairs where very comfortable with thick padding, I liked sitting at the couples pool chairs. The drinks where good, with top shelf liquor always available. They do make a great mojito. We did the sunset cruise on the catamaran, and we even did the Mayan ceremony, it was different then anything else we have ever done, but defiantly worth trying. All the activities are included in the endless privileges. The food portion size is small, but we had more then enough to eat. At breakfast there was a harpist playing which was wonderful. I wish they had a pianist in the piano bar for the evenings, and in general I wish they would have more to do in the evenings. My husband really wanted to play beach volleyball, but they had none. I bet if he asked, the staff would have put something together. The plunge pool on the bedroom terrance is really useless September-May, since it is not heated and there are no jets. Over all, it was a very relaxing trip and a wonderful hotel with great staff. I would recommend this hotel to a friend.

Posted by , from Chicago on Nov 10, 2015

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Comment from Hotel Management

Feb 9, 2016 by Marina Rojas / Econcierge Social Media Coordinator

Bix a bel Dawn, (Greetings in Mayan) It is always a pleasure to receive the reviews and comments of our valued guests. We truly value the time invested to write and share your comments this via. We appreciate your insights regarding your experience with the textured sheets and TV channels selection, as well as your suggestions to offer more activities; we apologize for any bad impressions and will take them into account to keep raising our guests’ overall satisfaction. It was a delight to welcome you and look forward to become your new wellness destination ad to keep providing great yoga sessions with Genevive and refreshing mojitos! Kind regards, Marina Rojas Econcierge / Social Media Coordinator

5 out of 5

A great way to care for the mind, body and soul

Vacation sometimes makes us all pigged out and eating unhealthy rich food that we otherwise don't get a home but at Zoetry, the food is outstanding and healthy. We love the attention to detail, thoughtfulness of a health drink, tea and cocktail each day. The services were great. Miguel at the pool, Cristobal and Antonio were all wonderful and will do anything... We enjoyed our experience a great deal and would definitely come back again. The number of times cleaning ladies come in to care for the room is insane. The only drawback is that other vacationers were tipping when it is all inclusive. We were scrambling not having been prepared.

Posted by , from San Jose, CA on Oct 29, 2013

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5 out of 5

Most wonderful 5 star intimate hotel and amazing staff!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, transportation included to and from airport, all inclusive
Cons: wine list could be better
I recently got married at Zoetry on May 5 and we had a little over 100 guests. The food, the staff, and the resort were absolutely perfect. It is an intimate hotel and has all the wants of needs of anyone looking for beauty, relaxation, great food, and beautiful rooms and surroundings. Francisco from the Spa did my hair, Karina was a wonderful wedding coordinator and everyone was great. We had our honeymoon at Banyan Tree and Rosewood - both were amazing, but Zoetry offers all inclusive which really makes you feel like you are on vacation which is a HUGE perk. We can't wait to go back to Zoetry and hope all of our friends will join us. Most will!

Posted by , from Charlotte, VT, USA on Jun 4, 2012

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2 out of 5

Disappointing... Hoped for more on our Honeymoon!

Pros: Free breakfast, Free Internet, Quiet
Good morning! My husband and I just returned from your resort on Sunday (11/13/11). We thought it was a beautiful place with exceptional staff with the exception of one. I do, however, think there are a few things you should be aware of: We noticed bites after our first night sleep there and then everyday thereafter. At the time, we assumed it was mosquitoes, but the bites have not gotten any better. My husband was diagnosed with bed bug bites this morning. The bites multiplied every night we were there, but he has not received any since we have been home. My biggest fear is we brought them home with us – in our luggage or clothing. We signed up for a wine dinner at the suggestion of the sommelier. The night before we attended a wine tasting in the cellar and thoroughly enjoyed it, so when the sommelier mentioned the dinner we were all for it. When discussing other tastings, he said he would be happy to set up a wine dinner with wine and food pairing for us. We love wine and were very excited about it. The following night we attended the wine dinner (for $35 per person) and were handed a wine list to choose a bottle of wine. So, we did (assuming it was included). When we inquired about the wine pairings, he said we could buy whatever wine we wanted and the chef would pair it to the food – The menu was a set menu of only a few choices (except the same choices were on the menu in La Canoa). So, we paid over $200 USD for something we could have received in the dining room. I would not attend another wine tasting after that – where we would have attended all three tastings at $35 USD per person. When we asked what we were paying the $35 for, the sommelier said it was to reserve the cellar for dinner. We had attended a tasting in there the night before and would rather eat dinner overlooking the pool. Lastly, and perhaps the most serious, occurred at check out. We confirmed our travel time with the front desk the day before departure (Saturday) and were told our flight left at 6:50 AM and a driver would pick us up at 4:20. I also confirmed the travel times via email with Zoetry on July 1, 2011. When we called the desk Sunday morning at 4:00 AM, we were told there were no drivers available and we were scheduled for pick up at 4:20 PM. We went to the desk with our luggage to see what we needed to do. The man (I do not know his name) said he would have to call a taxi for us. So, we asked if Zoetry would take care of the taxi and he said, “no.” Transportation was included in our “honeymoon in paradise” package and we informed him of that. Several times he accused us of being at fault and not confirming the transportation time. He asked us who we spoke with the day before and asked to see our itinerary several times. We did not know his name, but gave the man a description (tall, skinny, with glasses). I presented the itinerary and the email I sent to Zoetry in July to him. After 3-4 minutes of back and forth, he reluctantly agreed that Zoetry would pay. When the taxi arrived, the driver helped us in the car and then got in the car. My husband asked if the man at the desk had paid him to which the driver said, “no, you pay me.” It appeared to us the person at the desk tried to get out of paying for the transportation yet again. Finally, the driver was paid and we were off to the airport. This is where is gets worse… if that is possible… The drive to the airport was terrifying. At one point, my husband looked at the odometer and it said 120. The driver flew up behind cars and flashed his lights until they moved lanes. We were, honestly, sick the rest of the day after that absolutely terrifying trip. We are quite disappointed with Zoetry. For the amount of money spent to stay at the resort, tips given to staff, and activities while there, I would have expected much more from a five diamond resort. We will not be returning to a Zoetry property.

Posted by , from Olive Branch, MS on Nov 15, 2011

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4 out of 5

Very spacious rooms, great ocean views, good food

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, clean beach and good swimming
The small size of the resort is a plus. No waiting in lines for any of the restaurants or other facility's. There are plenty of staff members to take care of the guests, even when the property is full. The variety of restaurants was also very good, from casual to casually elegant. Service was gracious and no one had their hand out for extra tips. A few lapses in service when arranging some of the offered programs on the Anniversary Package and there wasn't a coffee maker in the room as advertised. The included airport transportation was great. Very good service and the cold towels and champagne were a nice touch. Check in was a breeze, no standing in line at a front desk. Same when departing.

Posted by , from Minden, NV on Feb 12, 2011

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4 out of 5

Wonderfull resort

Beautifull resort,great service,very friendly staff.

Posted by , from Washington DC on Feb 3, 2011

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5 out of 5

Place of Beauty

This place is wonderful. Take the evening ride on the Catamaran, better still ask about a group sail to go snorkling. 6-8 people runs about 115 per person. Unlike the other inclusive hotels where you find yourself in crowds of people, this place is exclusive with a personal touch to you everyday. I don't think you will find a more magical place than this.

Posted by on Aug 27, 2010

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3 out of 5

Not for beach lovers

Great hotel, incredible service, and awesome food. However, it is located on the ugliest beach of the Rivera Maya....not a problem if you don't mind spending the day at the pool -very nice pool . Also, make sure they don't give you a room far from the main building. The farther, the warmer..... They have a central AC unit for the entire property, my room never got cooler than 80 F.

Posted by on Jun 9, 2010

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5 out of 5

GREAT ROMANTIC GETAWAY

wE LOVED IT WITH THE EXCEPTION OF THE "MAGNETIC" BED. It was very hard like aleeping on concrete. I NEED SOMETHING SOFTER. THe employees were very courteous and knew our names within 24 hours. THe spa was stellar. Thai massage was a good starter. The other complaint...THe gym faces east and has no fans! IT grew very hot in the workout facility by 9 am. My husband loved the windsurfing here. THe beach is very secluded...great for long walks and few other people! You are a long way (30 min) from any other towns or hotels so do not come if shopping is important. You could get to Cancun easily but why leave such a lovely piece of paradise? \nOne more luxury...they meet you at the airport in Lincoln Navigators included in the price. THe drivers were very friendly and convenient. Bottom line, we will be back. Also we booked thru the travel website..everything was very smooth.

Posted by on Feb 24, 2008

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About the Zoetry Paraiso de la Bonita Riviera Maya

Location Cancun - Chetumal Hwy KM 328, Puerto Morelos, QROO 77580

All-inclusive Details

All-inclusive room rates at Zoetry Paraiso de la Bonita Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Access to golf course
  • Golf green fees

Lessons/classes/games
  • Yoga

Not included

  • Use of golf cart
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Kayaking included
  • Yoga classes/lessons included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Fitness facilities included
  • Tennis included
  • Childcare not included
  • All available beverages included
  • Use of golf cart not included
  • In-room liquor dispensers
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • All onsite activities, and facilities and equipment included
  • Golf included
  • Snorkeling included
  • Golf - green fees included

Property Features

Some rates at Zoetry Paraiso de la Bonita Riviera Maya are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Zoetry Paraiso de la Bonita Riviera Maya you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This luxury resort also offers an outdoor tennis court, a health club, and a spa tub. Free self parking and valet parking are available. This 5-star Puerto Morelos resort is smoke free.

  • 90 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2001
  • Bar on the beach
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (25.1 km / 15.6 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Zoetry Paraiso de la Bonita Riviera Maya offers 90 air-conditioned accommodations with MP3 docking stations and safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This Puerto Morelos resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in November 2017.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

La Canoa - This poolside fine-dining restaurant specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Chiringuito - This beachfront theme restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Ka'ax - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Sikil - This poolside steakhouse specializes in sushi and serves lunch only. Guests can enjoy alfresco dining (weather permitting).

Asian Fusion - This fine-dining restaurant is located on the beach and specializes in Asian cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Tennis lessons on site
  • Volleyball on site
  • Kayaking on site
  • Motor boating on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site

Spa Services

Thalassotherapy Center has 16 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers health screenings for COVID-19 onsite. Guests should contact the concierge upon arrival to schedule departure health screenings.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: MXN 1650 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1650 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
  • Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos
  • Zoetry Paraiso Bonita Riviera Maya All Inclusive
  • Zoetry Paraiso Bonita Riviera Maya Puerto Morelos
  • Zoetry Paraiso Bonita Riviera Maya
  • Zoetry Paraiso Bonita Riviera
  • Zoetry Paraiso de la Bonita Riviera Maya Resort
  • Zoetry Paraiso de la Bonita Riviera Maya All Inclusive
  • Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
  • Zoetry Paraiso de la Bonita Riviera Maya Resort Puerto Morelos
  • Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.