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"Upon arrival, I was a bit disappointed. I thought the resort was newer, as the brand "Zoetry" is relatively new, but Zoetry took over from a much old
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You'll be steps from Petempich Bay and within a 10-minute walk of Puerto Morelos Beach. Crococun Zoo is within 3 miles (5 km) and Puerto Morelos Town Square is within 9 miles (15 km).
Poolside dining
This luxury resort features a full-service spa, a marina, and 6 restaurants. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Enjoy the 2 outdoor pools and perks like free valet parking and free WiFi.
Free WiFi, comfy beds
The 90 soundproofed guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with satellite channels, and other amenities include furnished balconies or patios and MP3 docks.
Zoetry Paraiso de la Bonita Riviera Maya ratings based on 10 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Zoetry Paraiso de la Bonita Riviera Maya
Everyone (1)Couples (1)
5 out of 5
Upon arrival, I was a bit disappointed. I thought the resort was newer, as the brand "Zoetry" is relatively new, but Zoetry took over from a much older hotel, which was not as impressive on the approach or entry. But EVERYTHING else made up for that. The staff was completely AMAZING!!! The spa was phenomenal!! The room was spectacular! AND THE FOOD AND DRINKS!!! It was a wonderful week. Highly recommend!
Posted by a verified traveler on Jul 17, 2021
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5 out of 5
Beautiful hotel, and wonderful staff.
Pros:Great place to relax, not over crowded, and no kids. Meals where made to oder with lots of fresh grilled vegetables. Top shelf drinks
Cons:The sheets where textured, the staff changed them the first night to more comfortable sheets. Not enough american tv-channels.
Location:Swim at the Tulum beach. It is a one of a kind experience. The beach is so beautiful, with the pyramids in the back ground the view is amazing.
My husband and I stayed for six days. I spent most of my time doing yoga on the beach, water aerobics in the salt water pool, and meditation on the beach. The yoga instructor Genevieve was wonderful. I even got my husband to participate some of the time. The pool was beautiful and due to the smaller size of the hotel, it was never overfilled with guest. There where no kids, which makes this a great hotel for those who really just want to relax. The pool chairs where very comfortable with thick padding, I liked sitting at the couples pool chairs. The drinks where good, with top shelf liquor always available. They do make a great mojito. We did the sunset cruise on the catamaran, and we even did the Mayan ceremony, it was different then anything else we have ever done, but defiantly worth trying. All the activities are included in the endless privileges. The food portion size is small, but we had more then enough to eat. At breakfast there was a harpist playing which was wonderful. I wish they had a pianist in the piano bar for the evenings, and in general I wish they would have more to do in the evenings. My husband really wanted to play beach volleyball, but they had none. I bet if he asked, the staff would have put something together. The plunge pool on the bedroom terrance is really useless September-May, since it is not heated and there are no jets. Over all, it was a very relaxing trip and a wonderful hotel with great staff. I would recommend this hotel to a friend.
Posted by Dawn, from Chicago on Nov 10, 2015
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Comment from Hotel Management
Feb 9, 2016
by Marina Rojas / Econcierge Social Media Coordinator
Bix a bel Dawn,
(Greetings in Mayan)
It is always a pleasure to receive the reviews and comments of our valued guests. We truly value the time invested to write and share your comments this via.
We appreciate your insights regarding your experience with the textured sheets and TV channels selection, as well as your suggestions to offer more activities; we apologize for any bad impressions and will take them into account to keep raising our guests’ overall satisfaction.
It was a delight to welcome you and look forward to become your new wellness destination ad to keep providing great yoga sessions with Genevive and refreshing mojitos!
Kind regards,
Marina Rojas
Econcierge / Social Media Coordinator
5 out of 5
A great way to care for the mind, body and soul
Vacation sometimes makes us all pigged out and eating unhealthy rich food that we otherwise don't get a home but at Zoetry, the food is outstanding and healthy. We love the attention to detail, thoughtfulness of a health drink, tea and cocktail each day. The services were great. Miguel at the pool, Cristobal and Antonio were all wonderful and will do anything... We enjoyed our experience a great deal and would definitely come back again. The number of times cleaning ladies come in to care for the room is insane. The only drawback is that other vacationers were tipping when it is all inclusive. We were scrambling not having been prepared.
Posted by BT2013, from San Jose, CA on Oct 29, 2013
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5 out of 5
Most wonderful 5 star intimate hotel and amazing staff!
Pros:Free breakfast, Close restaurants, Free Internet, Quiet, transportation included to and from airport, all inclusive
Cons:wine list could be better
I recently got married at Zoetry on May 5 and we had a little over 100 guests. The food, the staff, and the resort were absolutely perfect. It is an intimate hotel and has all the wants of needs of anyone looking for beauty, relaxation, great food, and beautiful rooms and surroundings. Francisco from the Spa did my hair, Karina was a wonderful wedding coordinator and everyone was great. We had our honeymoon at Banyan Tree and Rosewood - both were amazing, but Zoetry offers all inclusive which really makes you feel like you are on vacation which is a HUGE perk. We can't wait to go back to Zoetry and hope all of our friends will join us. Most will!
Posted by Berkeyfun, from Charlotte, VT, USA on Jun 4, 2012
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2 out of 5
Disappointing... Hoped for more on our Honeymoon!
Pros:Free breakfast, Free Internet, Quiet
Good morning!
My husband and I just returned from your resort on Sunday (11/13/11). We thought it was a beautiful place with exceptional staff with the exception of one. I do, however, think there are a few things you should be aware of:
We noticed bites after our first night sleep there and then everyday thereafter. At the time, we assumed it was mosquitoes, but the bites have not gotten any better. My husband was diagnosed with bed bug bites this morning. The bites multiplied every night we were there, but he has not received any since we have been home. My biggest fear is we brought them home with us – in our luggage or clothing.
We signed up for a wine dinner at the suggestion of the sommelier. The night before we attended a wine tasting in the cellar and thoroughly enjoyed it, so when the sommelier mentioned the dinner we were all for it. When discussing other tastings, he said he would be happy to set up a wine dinner with wine and food pairing for us. We love wine and were very excited about it. The following night we attended the wine dinner (for $35 per person) and were handed a wine list to choose a bottle of wine. So, we did (assuming it was included). When we inquired about the wine pairings, he said we could buy whatever wine we wanted and the chef would pair it to the food – The menu was a set menu of only a few choices (except the same choices were on the menu in La Canoa). So, we paid over $200 USD for something we could have received in the dining room. I would not attend another wine tasting after that – where we would have attended all three tastings at $35 USD per person. When we asked what we were paying the $35 for, the sommelier said it was to reserve the cellar for dinner. We had attended a tasting in there the night before and would rather eat dinner overlooking the pool.
Lastly, and perhaps the most serious, occurred at check out. We confirmed our travel time with the front desk the day before departure (Saturday) and were told our flight left at 6:50 AM and a driver would pick us up at 4:20. I also confirmed the travel times via email with Zoetry on July 1, 2011. When we called the desk Sunday morning at 4:00 AM, we were told there were no drivers available and we were scheduled for pick up at 4:20 PM. We went to the desk with our luggage to see what we needed to do. The man (I do not know his name) said he would have to call a taxi for us. So, we asked if Zoetry would take care of the taxi and he said, “no.” Transportation was included in our “honeymoon in paradise” package and we informed him of that. Several times he accused us of being at fault and not confirming the transportation time. He asked us who we spoke with the day before and asked to see our itinerary several times. We did not know his name, but gave the man a description (tall, skinny, with glasses). I presented the itinerary and the email I sent to Zoetry in July to him. After 3-4 minutes of back and forth, he reluctantly agreed that Zoetry would pay. When the taxi arrived, the driver helped us in the car and then got in the car. My husband asked if the man at the desk had paid him to which the driver said, “no, you pay me.” It appeared to us the person at the desk tried to get out of paying for the transportation yet again. Finally, the driver was paid and we were off to the airport. This is where is gets worse… if that is possible… The drive to the airport was terrifying. At one point, my husband looked at the odometer and it said 120. The driver flew up behind cars and flashed his lights until they moved lanes. We were, honestly, sick the rest of the day after that absolutely terrifying trip.
We are quite disappointed with Zoetry. For the amount of money spent to stay at the resort, tips given to staff, and activities while there, I would have expected much more from a five diamond resort. We will not be returning to a Zoetry property.
Posted by BChandler, from Olive Branch, MS on Nov 15, 2011
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4 out of 5
Very spacious rooms, great ocean views, good food
Pros:Free breakfast, Close restaurants, Free Internet, Quiet, clean beach and good swimming
The small size of the resort is a plus. No waiting in lines for any of the restaurants or other facility's. There are plenty of staff members to take care of the guests, even when the property is full. The variety of restaurants was also very good, from casual to casually elegant. Service was gracious and no one had their hand out for extra tips.
A few lapses in service when arranging some of the offered programs on the Anniversary Package and there wasn't a coffee maker in the room as advertised.
The included airport transportation was great. Very good service and the cold towels and champagne were a nice touch. Check in was a breeze, no standing in line at a front desk. Same when departing.
Posted by All7Continents, from Minden, NV on Feb 12, 2011
Posted by Nadia, from Washington DC on Feb 3, 2011
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5 out of 5
Place of Beauty
This place is wonderful. Take the evening ride on the Catamaran, better still ask about a group sail to go snorkling. 6-8 people runs about 115 per person. Unlike the other inclusive hotels where you find yourself in crowds of people, this place is exclusive with a personal touch to you everyday. I don't think you will find a more magical place than this.
Posted by a verified traveler on Aug 27, 2010
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3 out of 5
Not for beach lovers
Great hotel, incredible service, and awesome food. However, it is located on the ugliest beach of the Rivera Maya....not a problem if you don't mind spending the day at the pool -very nice pool . Also, make sure they don't give you a room far from the main building. The farther, the warmer..... They have a central AC unit for the entire property, my room never got cooler than 80 F.
Posted by a verified traveler on Jun 9, 2010
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5 out of 5
GREAT ROMANTIC GETAWAY
wE LOVED IT WITH THE EXCEPTION OF THE "MAGNETIC" BED. It was very hard like aleeping on concrete. I NEED SOMETHING SOFTER. THe employees were very courteous and knew our names within 24 hours. THe spa was stellar. Thai massage was a good starter. The other complaint...THe gym faces east and has no fans! IT grew very hot in the workout facility by 9 am. My husband loved the windsurfing here. THe beach is very secluded...great for long walks and few other people! You are a long way (30 min) from any other towns or hotels so do not come if shopping is important. You could get to Cancun easily but why leave such a lovely piece of paradise?
\nOne more luxury...they meet you at the airport in Lincoln Navigators included in the price. THe drivers were very friendly and convenient. Bottom line, we will be back. Also we booked thru the travel website..everything was very smooth.
Posted by a verified traveler on Feb 24, 2008
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About the Zoetry Paraiso de la Bonita Riviera Maya
All-inclusive room rates at Zoetry Paraiso de la Bonita Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Water activities
Kayaking
Snorkeling
Windsurfing
Land activities
Fitness facilities
Tennis
Access to golf course
Golf green fees
Lessons/classes/games
Yoga
Not included
Use of golf cart
Childcare
Spa/beauty facilities and services
Activities and services offered by independent operators
Kayaking included
Yoga classes/lessons included
Windsurfing included
Taxes included
24-hour room service
A la carte dining included
Gratuities included
Additional gratuities accepted
Minibar beverages - restrictions apply
Fitness facilities included
Tennis included
Childcare not included
All available beverages included
Use of golf cart not included
In-room liquor dispensers
Spa/beauty facilities and services not included
Activities/services from independent operators not included
All onsite activities, and facilities and equipment included
Golf included
Snorkeling included
Golf - green fees included
Property Features
Some rates at Zoetry Paraiso de la Bonita Riviera Maya are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Zoetry Paraiso de la Bonita Riviera Maya you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This luxury resort also offers an outdoor tennis court, a health club, and a spa tub. Free self parking and valet parking are available. This 5-star Puerto Morelos resort is smoke free.
90 guestrooms or units
3 levels
6 dining venues
2 bars by the pool
3 bars or lounges
Built in 2001
Bar on the beach
Deli
Childcare (surcharge)
Terrace on the roof
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
1 conference room
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Library
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Onsite shopping
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (25.1 km / 15.6 mi)
Parking: Free valet parking and self parking
Room Amenities
Zoetry Paraiso de la Bonita Riviera Maya offers 90 air-conditioned accommodations with MP3 docking stations and safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This Puerto Morelos resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in November 2017.
Private balcony or patio (furnished)
Pillowtop beds
MP3 dock
In-room dining (24 hours)
Flat-screen television
Satellite channels
Luxury bedding
Hypo-allergenic bedding
Pillow options
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
International calls (free)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board available
Desk
Blackout drapes
Sound-insulated rooms
Air conditioning
Ceiling fan
Ensuite bathroom
Wardrobe or closet
Food & Drink
La Canoa - This poolside fine-dining restaurant specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Chiringuito - This beachfront theme restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
Ka'ax - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Sikil - This poolside steakhouse specializes in sushi and serves lunch only. Guests can enjoy alfresco dining (weather permitting).
Asian Fusion - This fine-dining restaurant is located on the beach and specializes in Asian cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
24-hour room service is available.
Nearby Activities
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a health club, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Fishing on site
Golfing nearby
Surfing/boogie boarding nearby
Tennis lessons on site
Volleyball on site
Kayaking on site
Motor boating on site
Windsurfing on site
Yoga classes/instruction on site
Pilates classes on site
Fitness classes on site
Sailing on site
Scuba diving on site
Spa Services
Thalassotherapy Center has 16 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and Turkish bath/hammam.
Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 16
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Thalassotherapy treatments
Hydrotherapy treatments
Mud bath in spa
Sauna in spa
Spa tub in spa
Minimum age to access spa is 18
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at noon
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers health screenings for COVID-19 onsite. Guests should contact the concierge upon arrival to schedule departure health screenings.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets: MXN 1650 per pet, per night
Only dogs are allowed
Maximum 1 per room (weight limit: 22 lbs)
Pets cannot be left unattended
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Service animals are allowed
Service animals are exempt from fees/restrictions
Cashless transactions are available
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Pets cannot be left unattended
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Masks are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: MXN 1650 per pet, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive
Zoetry Paraiso Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya
Zoetry Paraiso Bonita Riviera
Zoetry Paraiso de la Bonita Riviera Maya Resort
Zoetry Paraiso de la Bonita Riviera Maya All Inclusive
Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso de la Bonita Riviera Maya Resort Puerto Morelos
Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive
You should know
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Awards & Affiliations
Green / Sustainable Property This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Zoetry Paraiso de la Bonita Riviera Maya is 4.8 mi away from Puerto Morelos.
There are 6 onsite restaurants, offering options like international cuisine, a poolside location, and pool views.
This resort offers free self parking and valet parking.
Zoetry Paraiso de la Bonita Riviera Maya is 15.6 mi (26-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Zoetry Paraiso de la Bonita Riviera Maya features 2 outdoor pools.
This resort is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at Thalassotherapy Center, where you can enjoy hydrotherapy, facials, and aromatherapy.
Zoetry Paraiso de la Bonita Riviera Maya does not offer free breakfast.
Check-in is from noon - midnight.
Airport shuttle services are not available at Zoetry Paraiso de la Bonita Riviera Maya.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
