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4.1 out of 5

"During these trying times of COVID, we were pleasantly surprised with this Best Westerns ability to provide a clean and safe environment. Instead of ... " More

By a verified traveler on Sun 29 Nov 2020

Hotel Description

Hotel near Sugar Mountain Resort in Banner Elk

In Banner Elk

Within 2 miles (3 km) of this Banner Elk hotel, you'll find Banner House Museum and Lees-McRae College. Sugar Creek Gem Mine and Flat Top Brewing Company are also within 2 miles (3 km).

Free perks

This hotel features a fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 4 conference rooms, as well as the business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Cable TV, refrigerators

Featuring conveniences like refrigerators and microwaves, the 100 guestrooms also offer DVD players and TVs with cable channels. Other amenities include coffee/tea makers, hair dryers, and safes.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$90* Per night/room Apr 21 - Apr 22

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Mountain Lodge at Banner Elk ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Mountain Lodge at Banner Elk

Everyone (8) Family (1)
5 out of 5
During these trying times of COVID, we were pleasantly surprised with this Best Westerns ability to provide a clean and safe environment. Instead of the included buffet breakfast, they provided a wonderful "grab N go" alternative that was perfect for our days activities. Just a call to the desk and anything you required in your room was delivered to your room and left at your door. Everyone was so nice and professional. Thank you for an enjoyable stay!

Posted by , from Hauppauge NY on Nov 29, 2020

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4 out of 5

Posted by on Dec 29, 2019

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4 out of 5
It was a lovely hotel and we enjoyed our stay very much. Staff was extremely quick brining extra towels and toiletries when requested. Overall the hotel staff was verry friendlynand helpfull. Thebobly down side was on the day we checked in it rained forna bit and the walkways are extremely slippery. The hotel does have signs posted warning avout slipper walkways and to be careful, but i think mats of some sort would be very beneficial. They do have something with a bit more traction on the stairs, if possible to incorporate the same thing on the walkways to the rooms would be very beneficial.

Posted by on Sep 16, 2019

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3 out of 5

Adequate accommodations.

Pros: Convenience and price for the type of trip I was on made this hotel a wise choice.
Cons: A convenience shelf and cooler in the lobby with better than vending machine snacks and refreshments that can be purchased from the desk clerks.
Location: This was not the ski season, but this hotel is located close to both Sugar Mountain and Beech mountain resorts. Central to other area attractions.
This is not the Ritz. With that said, this hotel (more like motel) provides adequate accommodations for anyone needing a reasonably priced place to stay in the banner elk area. Not a lot of hotel choices beyond Boone. Most places in Banner Elk area are b&b, inns, and resort condo/homes. The hotel is of an outdated structural design but the rooms, at least mine, have been somewhat modernized. Bottom line is that this is a no frill place that gets the job done if you are not looking for posh or luxury.

Posted by , from SC on Apr 20, 2017

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4 out of 5
Pros: The staff was great. Any issues got an immediate helpful response. Breakfast was of good quality for Hotel's price range.
Cons: HD TV but signal to TV was not, so image clarity wasn't great. Bathroom appearance was so,so but clean. Bed was a little "unflat".
Rooms werer on the older side but still nice and comfortable. Staff very courteous, prompt and helpful. Breakfast was good.

Posted by on Jan 11, 2017

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4 out of 5

Family Friendly and Pet Friendly Hotel

Pros: Location, lobby, staff, beds were all great.
Cons: Since there is no way to add soundproofing to the walls, the heater/air conditioner change is the only update that could improve the hotel.
Location: Good restaurants downtown. Easy access to Boone, Linville, Blowing Rock, etc. Close to ski slopes.
The Best Western is the only hotel in Banner Elk. The lobby is beautiful with nice leather couches around a huge stone fireplace. They have a popcorn maker with fresh popcorn all day. The breakfast is sufficient and the staff is very attentive. The rooms have coffee, refrigerator, and a microwave. Many people had dogs and there is a place in back to walk the dog which has poop bags. This is a older hotel which has been updated. The beds were comfortable, but since the building is original, the walls are VERY thin. We had a room with kids next door which woke us up at 6 am both mornings. Screaming, talking loudly, crying, etc. Also, the heater/air is an old floor unit under the window which is loud when it is on. The temperature control is an actual thermostat on the wall though so you can control the temperature. Overall we enjoyed our stay here and would still recommend the hotel. The hotel was booked since it was the Woolley Worm festival. The location was close enough to be able to get to the festival without sitting in miles of backup, but far enough away to be out of the traffic when not at the festival.

Posted by , from Charlotte on Oct 20, 2015

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3 out of 5

Great pool. Uncomfortable beds.

Horrible beds. Very uncomfortable. We tossed and turned all night. Our backs hurt us all night. Breakfast was mediocre. The lady working in the restaurant very very nice. Pool was great. My son loved it.

Posted by on Aug 25, 2015

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5 out of 5

Nice hotel with a beautiful view!

Our room was great, staff was friendly and the abundant breakfast was excellent. Didnt have a chance to use the pool but it it looked like a great area for family fun or adult lounging. Really enjoyed the scenic drive to the hotel and the morning views were amazing.

Posted by , from Beeville, TX on Aug 8, 2015

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5 out of 5

Wonderful comfy lodge

Pros: Heated pool, comfy beds, good breakfast, and beautiful grounds
Location: Hiking on grandfather Mountain, cool village nearby, Good restaurants, near the Blue Ridge Parkway,
Beautiful heated pool which was so relaxing, lots of free coffee and even popcorn in the lobby, and wonderful comfy beds. We really enjoyed swimming in the mountain area and the beautiful trees in the courtyard. The breakfast was really good also! I would highly recommend this Inn! It was a quick drive to grandfather Mountain in the morning. My granddaughter and I had a wonderful stay !

Posted by , from Winterhaven Florida on Jul 24, 2015

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5 out of 5

love this place!

Breakfast was delicious! Bed was soooo comfy!! Location is ideal for a mountain getaway as its right between Sugar and Beech.

Posted by on Mar 27, 2015

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About the Best Western Mountain Lodge at Banner Elk

Location 1615 Tynecastle Highway, Banner Elk, NC 28604

Renovations + Closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Mountain Lodge at Banner Elk offers its guests a fitness center and a seasonal outdoor pool. WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. Event space at this hotel measures 3600 square feet (324 square meters). Tour/ticket assistance, barbecue grills, and a picnic area are also featured at the business-friendly Best Western Mountain Lodge at Banner Elk. Self parking is free. This Banner Elk hotel is smoke free.

  • 100 guestrooms or units
  • 3600 sq ft of conference space
  • 324 sq m of conference space
  • Full breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Tri-Cities, TN (TRI-Tri-Cities Regional) (89 km / 55.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western Mountain Lodge at Banner Elk offers 100 air-conditioned accommodations with DVD players and safes. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Premium cable television is provided. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Downhill skiing nearby

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Banner Elk Best Western
  • Banner Elk Lodge
  • Best Western Banner Elk
  • Best Western Mountain Lodge
  • Best Western Mountain Lodge Banner Elk
  • Best Western Mountain Lodge Hotel
  • Best Western Mountain Lodge Hotel Banner Elk
  • Best Western Plus Mountain Lodge At Banner Elk Hotel Banner Elk
  • Best Western Mountain Banner Elk
  • Best Mountain At Banner Elk
  • Best Western Mountain Lodge at Banner Elk Hotel
  • Best Western Mountain Lodge at Banner Elk Banner Elk
  • Best Western Mountain Lodge at Banner Elk Hotel Banner Elk

You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.