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4.3 out of 5

"It was easy to find, convenient to family. The problems were construction next door and lack of services due to Covid. " More

By a verified traveler on Thu 18 Aug 2022

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Hotel Description

Hotel near Sugar Mountain Resort in Banner Elk

In Banner Elk

Stay at this Banner Elk hotel and you'll be within half a mile (1 km) of Lees-McRae College and 2 miles (3 km) of Banner House Museum. Sugar Creek Gem Mine and Flat Top Brewing Company are also within 2 miles (3 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 4 conference rooms, as well as the business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$105* Per night/room Oct 23 - Oct 24

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Mountain Lodge at Banner Elk ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Mountain Lodge at Banner Elk

Everyone (5) Couples (1) Family (4)
5 out of 5
It was easy to find, convenient to family. The problems were construction next door and lack of services due to Covid.

Posted by on Aug 18, 2022

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5 out of 5
It served our purpose in the area we wanted to be in; staff were very friendly; room was quiet with frig, microwave; coffeemaker; TV and blow dryer. Free B'fst available. Price was right.

Posted by on May 13, 2022

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5 out of 5

Posted by on Mar 15, 2022

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5 out of 5
Wonderful accommodations and amenities. The customer service was delightful.

Posted by , from Iron Station on Feb 13, 2022

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3 out of 5

Posted by on Feb 12, 2022

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5 out of 5
Fantastic location near Sugar Mountain - staff and check in area are welcoming and cozy, with lots of Scots artifacts throughout. Nice breakfast (included on weekends) with covered driveway. It is a motor lodge (all rooms open directly to the outside), with partially updated rooms - sinks and countertops are newer, but carpet and easy chair were getting threadbare. The thermostat worked great and rooms were nice any warm during our January stay during winter megastorm Izzy. Not upscale by any means, but relatively inexpensive and comfortable with fantastic location between Sugar Mountain and Banner Elk. Access is VERY EASY as it is on the main road (Tynecastle) with no twisty or steep access roads needed.

Posted by , from WINSTON SALEM on Jan 18, 2022

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4 out of 5
older hotel that has been updated . room was acceptable but nothing fancy. pool was closed. staff was friendly.

Posted by on Oct 9, 2021

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5 out of 5
During these trying times of COVID, we were pleasantly surprised with this Best Westerns ability to provide a clean and safe environment. Instead of the included buffet breakfast, they provided a wonderful "grab N go" alternative that was perfect for our days activities. Just a call to the desk and anything you required in your room was delivered to your room and left at your door. Everyone was so nice and professional. Thank you for an enjoyable stay!

Posted by , from Hauppauge NY on Nov 29, 2020

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4 out of 5

Posted by on Dec 29, 2019

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4 out of 5
It was a lovely hotel and we enjoyed our stay very much. Staff was extremely quick brining extra towels and toiletries when requested. Overall the hotel staff was verry friendlynand helpfull. Thebobly down side was on the day we checked in it rained forna bit and the walkways are extremely slippery. The hotel does have signs posted warning avout slipper walkways and to be careful, but i think mats of some sort would be very beneficial. They do have something with a bit more traction on the stairs, if possible to incorporate the same thing on the walkways to the rooms would be very beneficial.

Posted by on Sep 16, 2019

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About the Best Western Mountain Lodge at Banner Elk

Location 1615 Tynecastle Highway, Banner Elk, NC 28604

Property Features

Best Western Mountain Lodge at Banner Elk offers its guests a fitness center and a seasonal outdoor pool. WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. Event space at this hotel measures 3600 square feet (324 square meters) and includes conference space. The business-friendly Best Western Mountain Lodge at Banner Elk also features barbecue grills, complimentary newspapers in the lobby, and a front desk safe. Self parking is free. This Banner Elk hotel is smoke free.

  • 100 guestrooms or units
  • 2 levels
  • 3600 sq ft of conference space
  • 324 sq m of conference space
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Mountain Lodge at Banner Elk offers 100 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. 30-inch flat-screen televisions come with satellite channels. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 10 per pet, per day (maximum USD 100 per stay)
  • Maximum 2 per room (weight limit: 80 lbs)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.01 per stay (rates may vary)
  • Pet fee: USD 10 per pet, per day (maximum USD 100 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Banner Elk Best Western
  • Banner Elk Lodge
  • Best Western Banner Elk
  • Best Western Mountain Lodge
  • Best Western Mountain Lodge Banner Elk
  • Best Western Mountain Lodge Hotel
  • Best Western Mountain Lodge Hotel Banner Elk
  • Best Western Plus Mountain Lodge At Banner Elk Hotel Banner Elk
  • Best Western Mountain Banner Elk
  • Best Mountain At Banner Elk
  • Best Western Mountain Lodge at Banner Elk Hotel
  • Best Western Mountain Lodge at Banner Elk Banner Elk
  • Best Western Mountain Lodge at Banner Elk Hotel Banner Elk

You should know

  • The seasonal pool will open May 29 and close September 05.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.