"I had put the deposit down on debit and then when I asked the next morning the staff said I was all good to go and then after I walked away she called ... " More
In Banff
With a stay at this Banff hotel, you'll be steps from Banff Lake Louise Tourism Bureau and within a 15-minute walk of Banff Centre for Arts and Creativity. Cave and Basin National Historic Site and Tunnel Mountain are also within 3 miles (5 km).
Renovated in 2016
This hotel features a restaurant, a spa tub, and a bar/lounge. Business travelers can take advantage of the free WiFi in public areas. There's a sauna on site, and a 24-hour front desk and a coffee shop are also provided.
May 22, 2022 by Front office supervisor
Dear Taryn, Thank you for taking the time to review your past stay at the Elk & Avenue, We do apologize for the issue you had with the deposit. Unfortunately with debit card we do request guest to stop by at check-in to receive their money back it is why hotel require credit card for check-in. Our staff mentioned that she was on the phone when you came at first and that she made a mistake by letting you go. As for the domestic that you mention staff were aware of it and checking the situation, guests were here for couple of days already and we were trying to work on a adult to adult conversation prior calling the RCMP .But after a long talk and more information from both party we were able to judge the situation. thank you Mathieu Front Office Supervisor
Mar 8, 2022 by Front office supervisor
Dear karen, Thank you for your kind review. I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our facilities and location convenient. I am also pleased to read your notes about our staff. We look forward to your future stay with us! Warm Regards Mathieu Front Office Supervisor Elk & Avenue Hotel
Apr 3, 2021 by front office supervisor
Dear Guest, Thank you for the kind review. It is such a pleasure to read that you found the rooms nice and clean. We are very pleased you found the staff very friendly and enjoyed the food. And it is pleasure to hear you that you will highly recommend us. We look forward to welcoming you back to Banff in the near future. Warm Regards Mathieu Front Office Supervisor Elk + Avenue Hotel
Apr 3, 2021 by front office supervisor
Dear Guest, Thank you for your kind review. I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our facilities and location convenient. We look forward to your future stay with us! Warm Regards Mathieu Front Office Supervisor Elk & Avenue Hotel
The Elk & Avenue Hotel offers its guests a spa tub and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly The Elk & Avenue Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Elk & Avenue Hotel was completed in June 2016. This 3-star Banff hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
The Elk & Avenue Hotel offers 162 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. 37-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided on request.
For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 1:00 PM.
Farm & Fire - Onsite restaurant.
Good Earth - Onsite coffee shop. Open daily.
Recreational amenities at the hotel include a spa tub and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.