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Otter Hotel

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Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Mountain View King Suite | In-room safe, free WiFi, bed sheets
Lobby sitting area
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪8 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(42 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(13 reviews)
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(17 reviews)
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King | In-room safe, free WiFi, bed sheets

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 8 min walk - 0.4 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff National Park Information Centre - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Shoku Izakaya - ‬20 min walk

About this property

Otter Hotel

4-star hotel near Banff National Park Information Centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and hair dryers. Cable television is provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.

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Hotel Canoe and Suites
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  • Pet friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 2,549 reviews
$407 nightly
The price is $452
May 22 - May 23
Total with taxes and fees
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

How close is Otter Hotel to the airport?

Otter Hotel is 83.9 mi (93-min drive) away from the Calgary International Airport (YYC) airport, the closest popular airport to the property.

How much does it cost to stay at Otter Hotel?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on May 24, 2026 start from $436, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Otter Hotel have an airport shuttle?

Airport shuttle services are not available at Otter Hotel.

Does Otter Hotel offer free breakfast?

Otter Hotel does not offer free breakfast.

Is there a casino at Otter Hotel?

No, there is no casino at this hotel.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Otter Hotel?

This hotel offers free self parking.

Does Otter Hotel have a pool?

Otter Hotel does not have a pool.

Does Otter Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Otter Hotel have a spa?

There are no spa services available at this hotel.

How close is Otter Hotel to downtown Banff?

Otter Hotel is 0.8 mi away from Banff.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1458 out of 1837 reviews
Rating 8 - Good. 243 out of 1837 reviews
Rating 6 - Okay. 94 out of 1837 reviews
Rating 4 - Poor. 24 out of 1837 reviews
Rating 2 - Terrible. 18 out of 1837 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

LeJeanne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spotless and the staff was super friendly. My favorite part of the stay was the hot pools.
Stayed 4 nights in Feb 2026

10/10 Excellent

Marilyn

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel. Stayed there twice now. Great food, roof top hot tubs spactacular! I hike into town but not bad. Ski hill shuttle across the street so convenient and free. Free bus tickets while you stay in Banff and free parking! Great rooms very cozy and great staff m!
Stayed 2 nights in Feb 2026

10/10 Excellent

Chantell

Liked: Cleanliness, staff & service, amenities
Staff were great!
Stayed 1 night in Feb 2026

10/10 Excellent

Michael

Stayed 2 nights in Feb 2026

10/10 Excellent

Julie

Loved this hotel. Beautiful decor, really tasteful and with lots of character, unlike the boring beige in most places. Spotless, everything was in great condition. Hot tub area outside was also beautiful. Everything about our stay was amazing.
Stayed 2 nights in Feb 2026

10/10 Excellent

Estefania

Stayed 1 night in Feb 2026

10/10 Excellent

Xiaoying

Stayed 2 nights in Feb 2026

6/10 Okay

Manreet

Liked: Amenities, property conditions & facilities
Some friendly staff, some not so much. Hot tub area was beautiful but the rooms felt very small.
Stayed 1 night in Feb 2026

10/10 Excellent

Jaydon

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel room was super clean. The hotel staff was well organized and very helpful. The amenities, like the hot tub and sauna were awesome!
Stayed 2 nights in Feb 2026

10/10 Excellent

Jarrett

Stayed 1 night in Feb 2026

10/10 Excellent

LIANLONG

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 2 nights in Feb 2026

6/10 Okay

MARC-ANDRE

Liked: Amenities
When we specifically ask for a room without any pet allergens and we were told that we were in a section of the hotel with no dogs and we hear a dog bark and my wife wakes up with a rash on her neck and puffy eyes. they changed us room but imo not enough!
Stayed 2 nights in Feb 2026

8/10 Good

Joo-Hye

Liked: Cleanliness, staff & service, amenities
Outdoor gym and pool is amazing.
Stayed 1 night in Feb 2026

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities
My two teenage daughters and I loved every minute of our stay at the Otter hotel! We loved the room. It was clean and classy, the tea and coffee were a treat, the soaps and lotion smelled so good, and most of all, we loved the hot tubs. The spa amenities, with fire pits and couches were so lovely. It was relaxing and we bonded during our mother/daughter stay!
Stayed 2 nights in Feb 2026

10/10 Excellent

Iftikhar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and great atmosphere. Good Folk restaurant is amazing !!!
Stayed 1 night in Feb 2026

10/10 Excellent

Matthew

Stayed 2 nights in Feb 2026

10/10 Excellent

Lauryn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hot pools are unbeatable and our room was cleaned daily with fresh towels and complimentary tea delivered to our room
Stayed 4 nights in Feb 2026

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is beautiful. Love staying here. The staff are friendly, rooms are clean, the amenities are relaxing and the restaurant, Good Folk serves up delicious dishes. We’ve been for breakfast and dinner. Overall an amazing stay. Will come back again!
Stayed 1 night in Feb 2026

8/10 Good

Arnav

Stayed 2 nights in Feb 2026

10/10 Excellent

Alberto

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great everything.
Stayed 2 nights in Feb 2026

10/10 Excellent

Susan

Liked: Cleanliness, amenities
Excellent check in Tia was fantastic. Beautiful hot rub and outdoor space restaurant fantastic
Stayed 1 night in Feb 2026

8/10 Good

Hope, Calgary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Accommodations were clean and staff pleasant.
Stayed 1 night in Feb 2026

10/10 Excellent

Prajwol

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had an excellent stay at Otter Hotel! The room was spotless, modern, and very comfortable. The bed was cozy and everything felt fresh and well-maintained and the hot tub experience felt very premium, relaxing, clean, and perfect after a long day. The staff were incredibly friendly and welcoming, always ready to help with a smile.
Stayed 1 night in Feb 2026

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Updated hotel, beautiful pool, great staff. The bus pass & covered parking makes a big difference so you don't have to dig your car out! Restaurant is great for breakfast. Highly reccomend!
Stayed 3 nights in Dec 2025

10/10 Excellent

Parker

Stayed 2 nights in Feb 2026