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Otter Hotel

4.0 star property
4-star hotel near Banff National Park Information Centre
VIP Access

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Photo gallery for Otter Hotel

Rooftop pool
Lobby sitting area
Mountain View King Suite | Mountain view
Rooftop pool
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pet friendly
  • Air conditioning
  • Gym
  • 24/7 front desk

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪16 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.2 out of 10
Wonderful
(5 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.0 out of 10
Wonderful
(16 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.6 out of 10
Excellent
(10 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(7 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile
  • Tunnel Mountain - 7 min drive - 0.9 miles
  • Fairmont Banff Springs Bowling Centre - 7 min drive - 1.9 miles

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪Evelyn's Coffee Bar - ‬19 min walk
  • ‪Farm & Fire - ‬15 min walk

About this property

Otter Hotel

4-star hotel near Banff National Park Information Centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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  • Pet friendly
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The price is $397
Oct 5 - Oct 6
Total with taxes and fees
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

How close is Otter Hotel to the airport?

Otter Hotel is 83.9 mi (93-min drive) away from the Calgary International Airport (YYC) airport, the closest popular airport to the property.

How much does it cost to stay at Otter Hotel?

As of Sep 7, 2025, prices found for a 1-night stay for 2 adults at Otter Hotel on Sep 15, 2025 start from $577.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Otter Hotel have an airport shuttle?

Airport shuttle services are not available at Otter Hotel.

Does Otter Hotel offer free breakfast?

Otter Hotel does not offer free breakfast.

Is there a casino at Otter Hotel?

No, there is no casino at this hotel.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Otter Hotel?

This hotel offers free self parking.

Does Otter Hotel have a pool?

Otter Hotel does not have a pool.

Does Otter Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Otter Hotel have a spa?

There are no spa services available at this hotel.

How close is Otter Hotel to downtown Banff?

Otter Hotel is 0.8 mi away from Banff.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 598 out of 759 reviews
Rating 8 - Good. 103 out of 759 reviews
Rating 6 - Okay. 41 out of 759 reviews
Rating 4 - Poor. 7 out of 759 reviews
Rating 2 - Terrible. 10 out of 759 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful would recommend, staff is excellent, free in garage parking is great, public transportation to downtown free passes from the Hotel,
Stayed 6 nights in Sep 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Aug 2025

10/10 Excellent

Kathleen

Stayed 5 nights in Jun 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. After a long day of hiking and touring it was nice to relax in the hot pools.
View from our room
Stayed 5 nights in Jun 2025

10/10 Excellent

Nadia

Stayed 4 nights in May 2025

10/10 Excellent

Suru

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Anita, Redondo Beach

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property with amazing deck
Stayed 3 nights in Jun 2025

8/10 Good

Clarissa

Stayed 3 nights in Jun 2025

8/10 Good

Fardeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary getaway

Amazing stay with amazing views, just beware EV charing not working yet so you will need to park and charge next door.
Stayed 1 night in Jun 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was very helpful in planning our stay and had lots of great recommendations. Hotel was clean and quiet, and the restaurant made the best breakfast I've ever had.
Stayed 1 night in Jun 2025

10/10 Excellent

Tong, calgary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good
Stayed 1 night in Apr 2025

10/10 Excellent

Jianhua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels we stayed in Banff. Highly recommended. The room has the vibe of Japanese minimalism, beautifully designed, very functional and clean. Hot tub was cozy and had a view. Staff service was very helpful giving us utensils and refills of oat milk and tea.
Stayed 2 nights in Jun 2025

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Sandra

Stayed 2 nights in Jun 2025

8/10 Good

Mouad

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and beatiful.
Stayed 4 nights in May 2025

8/10 Good

Diane, Azle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very lovely. The decor of the room and common areas was beautiful. However, I would have preferred a coffee maker in the room rather than the pour-over set up. There was a nice area for enjoying food in the room, yet there was no microwave. The restaurant on property had a true mountain ambiance and appealed to a more discerning clientele. I can't attest to the food because we walked out without ordering. We were in the mood for much simpler fare.
Stayed 2 nights in May 2025

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the Otter Hotel in Banff! Everything was just perfect. The staff was incredibly friendly and helpful — we truly felt welcomed and cared for. The rooms were cozy, clean, and well-equipped. The view of the mountains from the balcony was absolutely stunning — like something out of a postcard. The location is great too: it’s about a 15–20 minute walk to downtown Banff, and there are many great restaurants nearby. The hotel itself has everything you need: convenient parking, a beautiful rooftop with a jacuzzi, and a fantastic restaurant with delicious breakfasts and dinners. We really enjoyed our stay here — everything was top-notch. We would definitely love to come back!
Stayed 4 nights in May 2025

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautifully decorated. The rooms very great. The hot tubs and fire pits and rooftop lounge lovely. Staff very friendly.
Stayed 2 nights in Jun 2025

10/10 Excellent

Christian

Stayed 2 nights in Jun 2025

10/10 Excellent

Nicole

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were so accommodating and big dog friendly! they gave us a dog bed, water bowl, treats & a toy. The place was very clean and quiet. Would definitely come back
Stayed 1 night in May 2025

8/10 Good

Catylyn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Sophie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, has rooftop hot tub
Stayed 2 nights in May 2025

10/10 Excellent

Liudmila

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
New property, very clean. Top roof pools are great addition to it as well as a restaurant on a site.
Stayed 2 nights in May 2025

10/10 Excellent

Iftikhar

Liked: Cleanliness, amenities, property conditions & facilities
Love love the hot pool !!!
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern room quiet and great bed
Stayed 1 night in May 2025