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Otter Hotel

4.0 star property
4-star hotel near Banff National Park Information Centre

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Lobby sitting area
Rooftop pool
Mountain View King Suite | In-room safe, free WiFi, bed sheets
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Place, Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.2 out of 10
Wonderful
(23 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(23 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(12 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile
  • Tunnel Mountain - 7 min drive - 0.9 miles
  • Fairmont Banff Springs Bowling Centre - 7 min drive - 1.9 miles

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Park Distillery + Restaurant - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

4-star hotel near Banff National Park Information Centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

How close is Otter Hotel to the airport?

Otter Hotel is 83.9 mi (93-min drive) away from the Calgary International Airport (YYC) airport, the closest popular airport to the property.

Does Otter Hotel have an airport shuttle?

Airport shuttle services are not available at Otter Hotel.

Does Otter Hotel offer free breakfast?

Otter Hotel does not offer free breakfast.

Is there a casino at Otter Hotel?

No, there is no casino at this hotel.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Otter Hotel?

This hotel offers free self parking.

Does Otter Hotel have a pool?

Otter Hotel does not have a pool.

Does Otter Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Otter Hotel have a spa?

There are no spa services available at this hotel.

How close is Otter Hotel to downtown Banff?

Otter Hotel is 0.8 mi away from Banff.

Reviews

Otter Hotel Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 777 out of 982 reviews
Rating 8 - Good. 135 out of 982 reviews
Rating 6 - Okay. 50 out of 982 reviews
Rating 4 - Poor. 10 out of 982 reviews
Rating 2 - Terrible. 10 out of 982 reviews

Reviews

10/10 Excellent

CHARLES, Durham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, accommodations, and staff!
Stayed 2 nights in Sep 2025

10/10 Excellent

Ronald Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful would recommend, staff is excellent, free in garage parking is great, public transportation to downtown free passes from the Hotel,
Stayed 6 nights in Sep 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Aug 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay calm
Stayed 1 night in Jul 2025

2/10 Terrible

Cynthia

Traveled with family
Disliked: Amenities
Was advertised for a Mountain View, was a view of mostly the roof :( Turns out there is one ONE decent Mountain View room!
Stayed 1 night in Jul 2025

10/10 Excellent

Sunil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near the mountains, very friendly staff, nice hot pool. Expensive.
Stayed 3 nights in Jun 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very cozy & clean, really loved the coffee set up. The hot pool was nice in the evening. Pearl was awesome to talk to and set up plans with before we arrived. Max was very friendly during check in, and gave a lot of good information. The complimentary bus passes were an added bonus that we used more than I thought we would. It is about a 15min walk to downtown Banff, so the bus was handy to go back-and-forth. Overall we had a great stay.
Stayed 5 nights in Jul 2025

10/10 Excellent

sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly upon arrival even offered some good hikes nearby and what we should expect. Loved the spacious room and being able to see a view from our porch. Loved being able to walk downstairs to dinner and the beetroot cheesecake was amazing!!
Stayed 2 nights in May 2025

10/10 Excellent

Shiran

Great stay
Stayed 3 nights in Jul 2025

6/10 Okay

Jacky

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The restuarant was very good here. For amount we paid and the star rating of this place, its a far walk into town and the staff isnt very hospitable. For example when we walked into oyr room at 6pm the room was visibly half made. The bed was made but the pillows were all over the couch. When we called they didnt seem to care. The service otherwise was decent but dry and not friendly or wouldnt go out of their way to help you in any aspect.
Stayed 4 nights in Jul 2025

10/10 Excellent

Christoph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was fine. Not much to say. We did have an excellent breakfast at Good Food. The blueberry bison sausage was unique and tasty. The location was absolutely perfect. Right across the street were four things: 1. An A&W fast food stop, excellent for a quick breakfast sandwich before taking those long eight-hour tours. 2. A convenience store, excellent for grabbing a lunch sandwich for those long eight-hour tours 3. A hotel stop used for all of our tour pickups. 4. The ROAM transit bus for going downtown, to the gondola, Lake Minnewanka, and more. Bus fare is free if staying at the hotel. Throughout our trip, anywhere we had to go, we just walked two minutes from our room to those bus stops and we were on our way. It could not have been easier or more convenient.
Stayed 7 nights in Jul 2025

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we were looking for - staff were immensely helpful (specific shout-out to Petra for her great advice and support figuring out our plans), coffee everyday was terrific (love the emphasis on low/zero waste), hot pools were stunning, room and facilities were lovely and very comfortable. Would absolutely return.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mary

Stayed 3 nights in Jun 2025

10/10 Excellent

CHEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, and beds are comfortable.
Stayed 2 nights in Jul 2025

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a very clean new area, close to shopping and transit services
Stayed 1 night in Jul 2025

10/10 Excellent

Zhemin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 4 nights in May 2025

10/10 Excellent

NORA, Schaumburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, accessible and nice staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Lauren

Traveled with partner
Liked: Amenities
The best place I’ve stayed at yet! Will be back for sure
Stayed 1 night in Jul 2025

8/10 Good

SUSAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel gave us the passes for bus during our stay. Even though we rented the car, we used the passes to visit around the town for hiking, shopping, eating and visiting the attractions such as gondola riding and hot springs.
Stayed 3 nights in Jul 2025

10/10 Excellent

Grayson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, very relaxing.
Stayed 2 nights in Jul 2025

8/10 Good

Shane

Traveled with family
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Arnoldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The otter hotel is amazing. I wish my partner and I could have stayed an extra night. The staff was very welcoming. The room was amazing. It was newly renovated, modern yet stylish and gave you a mountain feeling. Overall an amazing hotel. The warm pool was awesome too. I will come again when I visit Banff in the future. The only downside was the price. I found the night to be a bit pricey but I guess it is due to the season and other factors.
Stayed 1 night in Jul 2025

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolute perfection
Stayed 2 nights in Jun 2025

10/10 Excellent

Kerrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a king suite with a Mountain View. It was wonderful. The location was very convenient to shopping, just a short walk into the heart of town. Public transit was available also, right outside the hotel. We had breakfast at Suddenly Sally, on site, it was excellent! The room had a nice sized safe, air conditioning, refrigerator, and coffee available if you wanted.
Stayed 4 nights in Jul 2025