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Fairmont Banff Springs

4-star property
405 Spray Ave, Banff, AB 1-855-201-7819
4.3 out of 5
Excellent!
See all 9 travelocity Reviews

"Loved the hotel! Too many renovations at once and the sheets were stained with blood. " More

By a verified traveler on Thu 16 Jan 2020

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Hotel Description

Family-friendly 4-star resort near Upper Hot Springs

On riverwalk

At this resort, you'll be steps from Banff Springs Convention Centre and Fairmont Banff Springs Bowling Centre. Spray River West Trailhead and Bow River are also within half a mile (1 km).

18-hole golf course

This eco-certified resort features a golf course, a full-service spa, and 7 restaurants. There's fun for all ages with a children's pool and an arcade/game room, and families will appreciate the onsite laundry facilities. Enjoy the 3 outdoor tennis courts and perks like free WiFi.

Room, 1 Queen Bed, View (Fairmont)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$482* Per night/room Oct 9 - Oct 10

Deluxe Room, 1 King Bed (View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, View (Fairmont)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Room, 2 Double Beds (Fairmont)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite, 2 Bedrooms (Summit)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Fairmont Banff Springs ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Fairmont Banff Springs

Everyone (6) Couples (1) Family (2)
5 out of 5

Posted by , from DALLAS on Sep 10, 2023

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Comment from Hotel Management

Sep 12, 2023 by Front Office Management

Thank you very much for your positive feedback Charles. We are happy to hear that you enjoyed your time with us. We look forward to welcoming you again in the future.

1 out of 5

Posted by on Jul 4, 2023

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Comment from Hotel Management

Jul 25, 2023 by Fairmont Banff Springs

We are sorry to see this low score. It does not appear you have stayed with us yet. If we can offer any assistance please do let us know as we care about this rating and your experience. If our team can action anything for you please reach out to bsh.reservations@fairmont.com

5 out of 5

Posted by on Aug 12, 2021

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4 out of 5
Loved the hotel! Too many renovations at once and the sheets were stained with blood.

Posted by on Jan 16, 2020

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Comment from Hotel Management

Jan 24, 2020 by -Fairmont Banff Springs

Thank you for taking the time to share your experience with us at the 'Castle in the Rockies'. We are disappointed to hear your stay at the Castle didn't hit the mark. Thank you again for providing this honest feedback and we hope the remainder of your time in Banff was truly magical. -Fairmont Banff Springs

5 out of 5

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 5, 2020 by - Fairmont Banff Springs

Thank you for leaving a rating of your recent experience and taking the time to post it. We hope you can join us again soon! - Fairmont Banff Springs

4 out of 5
The property it self was gorgeous the castle was stunning our room was a little small but other than that simply stunning

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 9, 2019 by Fairmont Banff Springs

Thank you for kindly taking the time to leave a review of your recent stay at the ‘Castle in the Rockies’. We believe William Cornelius Van Horne said it best, “Since we can’t export the scenery, we’ll have to import the tourists” and thanks to his vision we have been fortunate enough to share this spectacular castle with guests since 1888! Thank you again for your honest feedback as it is valuable for our teams! We hope to welcome you back again soon! – Fairmont Banff Springs

5 out of 5

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 8, 2019 by Fairmont Banff Springs

Thank you for leaving a rating of your recent experience and taking the time to post it. We hope you can join us again soon! - Fairmont Banff Springs

5 out of 5

Posted by on Oct 27, 2022

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5 out of 5
Easy peasy

Posted by , from Victoria on Jul 21, 2022

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Comment from Hotel Management

Jul 21, 2022 by Fairmont Banff Springs

Thank you for your positive rating. We are happy to see your experience was seamless.

About the Fairmont Banff Springs

Location 405 Spray Ave, Banff, AB T1L1J4

Property Features

Fairmont Banff Springs offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 7 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and 22 meeting rooms are available. An outdoor pool, an indoor pool, and a children's pool are also featured at the family-friendly Fairmont Banff Springs. A roundtrip airport shuttle and an area shuttle are available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Banff resort.

  • 757 guestrooms or units
  • 9 levels
  • 7 dining venues
  • 3 bars or lounges
  • Ski equipment storage
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Banff Station (2.9 km / 1.8 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Fairmont Banff Springs offers 757 accommodations with safes and complimentary newspapers. Beds feature down comforters and premium bedding. Flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Children's slippers

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Vermillion Room - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

1888 Chop House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Waldhaus Restaurant - Overlooking the golf course, this restaurant specializes in German cuisine and serves dinner only. Open daily.

Castello Ristorante - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and a health club. An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golf driving range on site
  • Snowshoeing on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Snowmobiling nearby
  • Tennis lessons on site
  • Ice skating on site
  • Volleyball on site
  • Hot springs nearby
  • Downhill skiing nearby
  • Mountain biking on site
  • Yoga classes/instruction on site
  • Sledding on site
  • Snow tubing nearby
  • Fitness classes on site
  • Ski lessons available nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Cross-country skiing on site

Spa Services

The onsite spa has 27 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with Turkish bath/hammam. The spa is open daily. There are hot springs open between 8:30 AM and 7:00 PM.

  • Number of treatment rooms 27
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Thalassotherapy treatments
  • Number of hot springs - 1
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: CAD 50 per accommodation, per day
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Social distancing measures are in place.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 34 for adults and CAD 17 for children
  • Fee for in-room wireless Internet: CAD 10.5 per day (rates may vary)
  • Self parking fee: CAD 35 per day
  • Valet parking fee: CAD 49 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Banff Fairmont
  • Banff Fairmont Springs
  • Banff Springs
  • Banff Springs Fairmont
  • Fairmont Banff Springs
  • The Fairmont Banff Springs Hotel
  • Fairmont Springs Banff
  • The Fairmont Banff Springs
  • Fairmont Springs Hotel Banff
  • Springs Banff
  • Fairmont Banff Hotel
  • Fairmont Banff Springs Hotel
  • Fairmont Hotel Banff
  • The Fairmont Banff Springs Banff
  • The Fairmont Banff Springs Hotel Banff
  • Fairmont Banff Springs Resort
  • Fairmont Banff Springs Banff
  • Fairmont Banff Springs Resort
  • Fairmont Banff Springs Resort Banff

You should know

  • Pool access available from 6 AM to 11 PM.
  • Hot springs access available from 8:30 AM to 7:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Historic Hotels of the World.

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.