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Moose Hotel And Suites

4.0 star property
4-star spa hotel near Upper Hot Springs

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Photo gallery for Moose Hotel And Suites

Relax by the serene pool surrounded by a wooden deck and majestic mountains.
Creator video - submitted by Angela Liguori
Experience the warmth of this mountain hotel's inviting facade, featuring a balcony area and a blend of wooden beams and stone elements.
Guests can relax in the spacious lobby area, surrounded by sofas and armchairs, with a stone fireplace and staircase nearby.
Stunning staircase leads to an upper level, flanked by a metal railing and a vibrant mural.

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪3 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪5 min walk‬
  • Banff Centre for Arts and Creativity
    ‪10 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Hotel Room 2 Queen

9.2 out of 10
Wonderful
(155 reviews)
  • 329 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(81 reviews)
  • 494 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 812 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(14 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(24 reviews)
  • 494 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Hotel Room

9.6 out of 10
Exceptional
(49 reviews)
  • 329 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Banff

City center stay.At this Downtown District hotel, you'll be well placed to visit Banff National Park Information Centre and Banff Lake Louise Tourism Bureau, both within a 5-minute walk. Canadian Ski Museum West and Banff Legacy Trail are also within half a mile (1 km).

What's nearby

  • Banff National Park Information Centre - 3 min walk - 0.2 miles
  • Banff Lake Louise Tourism Bureau - 5 min walk - 0.3 miles
  • Banff Centre for Arts and Creativity - 10 min walk - 0.5 miles
  • Fairmont Banff Springs Bowling Centre - 5 min drive - 1.3 miles
  • Tunnel Mountain - 7 min drive - 0.9 miles

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪Evelyn's Coffee Bar - ‬5 min walk
  • ‪BeaverTails - ‬5 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬3 min walk
  • ‪Park Distillery - ‬4 min walk
  • ‪Cedar House Investments Ltd - ‬4 min walk

About this property

Moose Hotel And Suites

4-star spa hotel near Upper Hot Springs
Moose Hotel And Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 2000 square feet (186 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at Moose Hotel And Suites. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • 4 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Built in 2016
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.

Languages

English, French

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Property amenities

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Frequently asked questions

How close is Moose Hotel And Suites to the airport?

Moose Hotel And Suites is 85.7 mi (93-min drive) away from the Calgary International Airport (YYC) airport, the closest popular airport to the property.

How much does it cost to stay at Moose Hotel And Suites?

As of Jul 19, 2025, prices found for a 1-night stay for 2 adults at Moose Hotel And Suites on Jul 27, 2025 start from $654.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Moose Hotel And Suites have an airport shuttle?

Airport shuttle services are not available at Moose Hotel And Suites.

Does Moose Hotel And Suites offer free breakfast?

Free breakfast isn’t offered at Moose Hotel And Suites, but full breakfast is offered for a fee of between CAD 15 and 25 for adults, CAD 15 and 25 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Moose Hotel And Suites?

No, there is no casino at this hotel.

What time is check-in at Moose Hotel And Suites?

Check-in start time: 4 PM; Check-in end time: anytime.

Is there free parking at Moose Hotel And Suites?

This hotel offers free self parking.

Does Moose Hotel And Suites have a pool?

Moose Hotel And Suites features an indoor pool.

Does Moose Hotel And Suites have a restaurant?

Yes, there is a restaurant on site.

Does Moose Hotel And Suites have a spa?

Pamper yourself with a day at Meadow Spa + Pools, where you can enjoy mani/pedis, facials, and body treatments.

How close is Moose Hotel And Suites to downtown Banff?

Moose Hotel And Suites is 0.2 mi away from Banff.

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1656 out of 2079 reviews
Rating 8 - Good. 304 out of 2079 reviews
Rating 6 - Okay. 69 out of 2079 reviews
Rating 4 - Poor. 29 out of 2079 reviews
Rating 2 - Terrible. 21 out of 2079 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, love the parking underground.
Stayed 4 nights in Apr 2025

10/10 Excellent

Gareth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, with great service, facilities and location.
Stayed 7 nights in Mar 2025

10/10 Excellent

John David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we are definitely going back
Stayed 1 night in Apr 2025

8/10 Good

Catherine

Traveled with family
Liked: Property conditions & facilities
Great place with a coffee shop right next door that had really good coffee. Everything was close and very convenient.
Stayed 3 nights in Mar 2025

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Parking great. Room service great. Hot tubs were a bonus.
Stayed 5 nights in Apr 2025

10/10 Excellent

Karen

Stayed 1 night in Apr 2025

10/10 Excellent

Canaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best in Banff
Stayed 3 nights in Apr 2025

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Cam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really nice stay close to everything downtown. Deck was pretty dirty. I would recommend!
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much! The hotel was clean and the staff were nice & very helpful. Perfect location. We would stay here again!
Stayed 6 nights in Apr 2025

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Moose Hotel and Suites. Everything you need under one roof but walking distance to anything else!
Stayed 2 nights in Apr 2025

10/10 Excellent

Milan, Calgary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!
Stayed 2 nights in Apr 2025

8/10 Good

Heather, Okotoks

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bring sandals !!. Normally my go -to choice for Banff but the roof top tiling in dire need of repair. Not one or two loose tiles. Almost all of them are loose creating a tripping hazard and my friend and I pinched our legs more than once sitting poolside.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and good service
Stayed 1 night in Apr 2025

10/10 Excellent

Nan

Stayed 5 nights in Mar 2025

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Shaye Leanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Moose! It was clean & the staff were incredibly helpful with booking the Gondola, getting us a bus pass and information about the spa within the hotel. We utilized the roof top hot tubs almost every night which has a beautiful view. The location of our room seemed loud (first floor near the front in a hallway very well traveled by customers and staff at all hours) which would be my only complaint. Even though it is on Banff Ave, it was not too busy and I was very happy how close everything still was! Overall I was very happy with my stay!
Stayed 3 nights in Mar 2025

10/10 Excellent

Cody

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop hottub and sauna was great
Stayed 2 nights in Apr 2025

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and great location.

Excellent hotel with comfortable rooms at an outstanding location. Service and staff were great. Easy access to the bus for skiing and a good restaurant (only ate breakfast though they serve all meals). Definitely would return!
Stayed 5 nights in Apr 2025

10/10 Excellent

Anthony Vittorio Paolo

Stayed 3 nights in Apr 2025

10/10 Excellent

Youmna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Seer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice as most 500$/night places should be, clean, little more info should be given by front desk of key amenities available, had to ask about pool area, parking etc
Stayed 1 night in Mar 2025

6/10 Okay

Brad

Stayed 5 nights in Mar 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Room is a good size we stayed in a king room. Place is quite and relaxing view of the rockies, and room are clean and well maintained. Amenities are supurb! Staff are friendly and accomodating. Excellent service! Amazing place! We'll surely be back😊
Stayed 1 night in Apr 2025