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"Good location, a ten-minute walk to downtown. Bathroom and kitchen amenities were updated and in excellent condition. Rest of the hotel was dated bu ... " More

By a verified traveler on Sun 15 Aug 2021

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Hotel Description

Enjoy the indoor pool at this 3-star Banff hotel

In Banff

Within a 15-minute walk of the hotel, you'll find Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. Canadian Ski Museum West and Banff Centre for Arts and Creativity are also within 2 miles (3 km).

Indoor pool, terrace

An indoor pool is featured at this hotel, along with free self parking. WiFi in public areas is free. A terrace, a lobby fireplace, and luggage storage are also on offer.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Oct 27 - Oct 28

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Loft Fireplace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Charltons Banff ratings based on 8 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Charltons Banff

Everyone (5) Family (1)
4 out of 5
Good location, a ten-minute walk to downtown. Bathroom and kitchen amenities were updated and in excellent condition. Rest of the hotel was dated but well maintained. Staff very friendly, housekeeping was short-staffed (Covid?) and services were limited.

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 16, 2021 by Hotel Management

Thank you for taking the time to leave a review. Please be assured your comments on housekeeping and limited services have been noted. We are glad you enjoyed yourself and will hopefully have the pleasure of welcoming you to Banff again!

4 out of 5

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 21, 2019 by Damon

Good morning, Thanks for choosing Charlton's Banff and we are glad that you enjoined your stay with us. Hope you had good time in Charlton's Banff and beautiful Banff national park. We wish to see you again! Thanks for choosing Charlton's Banff and Have a good day! Warm regards, Guest services.

3 out of 5
For the amount charged, we were expecting a nicer room. The entrance to our room was off a covered parking lot under the stairwell.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 18, 2019 by Damon

Good morning, Thanks for choosing Charlton's Banff and we are glad that you enjoined your stay with us. Hope you had good time in Charlton's Banff and beautiful Banff national park. We wish to see you again! Have a good day! Warm regards, Guest services.

5 out of 5
The staff were amazing. They worked very hard to get us checked in early. Even if it had not happened, I would have still been so pleased because they went to such great lengths to try. Very nice and modern room. I would definite stay here again.

Posted by on Jul 13, 2018

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5 out of 5

Great cleanhotel

Pros: Split rooms
Cons: All good
Location: Loved banff
Loved the family rooms, spa, and steam shower, breakfast was good.

Posted by , from australia on Apr 6, 2017

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2 out of 5

Poor room for older couples

Upon arriving for our stay, we were booked into a loft room. I had booked a deluxe room 6 months prior to this visit. I returned to the front desk to explain to them that the bedroom up a spiral staircase and the bathroom on the lower level did not work well for us. I showed them that I had booked a deluxe room with the bed and bathroom on the same level. I was told we could move to this room for 1 night but would have to return to the loft room for the next 2 nites of our stay. When I asked why we cod not have the room we booked many mo this prior we were told that your rooms are not guaranteed if you book through the "sites". Obviously using Travelocity, etc is not as valuable as booking through the hotel directly to them. These 50+ year old travelers climbed up and down spiral staircases at night with bad knees. And slept in a loft where the downstairs air conditioner would not cool. Very disappointed since our reservations were scheduled so long in advance.

Posted by , from Mississippi on Aug 16, 2015

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1 out of 5

Posted by , from HANNA on Sep 12, 2021

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Comment from Hotel Management

Dec 20, 2021 by Hotel Management

Dear Jennifer, we are so sorry to hear about your experience at Charltons Banff. We appreciate you taking the time to leave a review.

3 out of 5
It close to downtown and easy to find. Staff was friendly and helpful. Pool was fun, but cold. Hot tub and sauna were great. Breakfast buffet was good. Infloor heating in the room made our room a sauna until we figured out how to adjust it (the knobs are in the closet). Parking lot: ceilings are pretty low - big trucks don't fit well. We visited on the coldest weekend, and having to go outside to get to the lobby/pool and the vending machine was a bit inconvenient.

Posted by on Mar 4, 2019

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Property Features

Charltons Banff offers its guests an indoor pool, a terrace, and a fireplace in the lobby. WiFi is free in public spaces. Charltons Banff also features a front desk safe and an elevator. Limited free parking is available on a first-come, first-served basis. This 3-star Banff hotel is smoke free.

  • 65 guestrooms or units
  • 3 levels
  • Ski lift tickets
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Banff Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Charltons Banff offers 65 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and bathrobes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: Royal Canadian Lodge 459 Banff AveFront desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

The front desk at this property is open daily from 7:00 AM - 11 PM.
Guests arriving after hours will need to go to the following location to check in: Royal Canadian Lodge 459 Banff Ave
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Charlton's Cedar Court
  • Charlton's Cedar Court Banff
  • Charlton's Cedar Court Hotel
  • Charlton's Cedar Court Hotel Banff
  • Charlton`s Cedar Court Hotel Banff
  • Charltons Cedar Court Banff
  • Charltons Cedar Court Hotel Banff
  • Charltons Banff Hotel
  • Charltons Hotel
  • Charltons Banff
  • Charltons
  • Charltons Banff Hotel
  • Charltons Banff Banff
  • Charltons Banff Hotel Banff
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.