Hilton Garden Inn Baltimore Inner Harbor

3-star property
S President St, Baltimore, MD 1-855-201-7819
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4.4 out of 5
Excellent!
See all 58 Travelocity Reviews

"I had a great time. The hotel was amazing. Valet and the bell-hop was terrific. Also valet is 24hrs $35 per night; not bad at all. The only problem ... " More

By a verified traveler on Mon 27 Feb 2017

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Hotel Description

Hilton Garden Inn Baltimore Inner Harbor places you in the center of Baltimore, within just a 15-minute stroll of popular places like National Aquarium in Baltimore and USS Constellation. Highlights at this hotel include a restaurant, a bar/lounge, and a 24-hour business center.

LED TVs with satellite channels are featured in all 183 rooms, and you can enjoy free WiFi, MP3 docks, and coffee/tea makers. In-room dining is easy with amenities like refrigerators, microwaves, and room service. Additionally, hair dryers, phones, and irons/ironing boards are available.

The restaurant, Garden Grill, serves American cuisine and is open for breakfast and dinner. Enjoy the fitness center along with access to yoga classes and Pilates classes. Conference space and meeting rooms are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is available. There's also the convenience of valet parking.

Within a 30-minute walk of this 3-star Harbor East hotel, attractions include American Visionary Art Museum and Oriole Park at Camden Yards.

Hilton Garden Inn Baltimore Inner Harbor ratings based on 58 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5

Uninviting

I never mind paying a little more and I usually feel like the Hilton name means something. My family had a late check in and I called the day prior to assure my reservation would be geld and it was, thank you! ipon artival the staff was very uninviting, could have cared less to help us. Our room eas fine but very noisy which I do not feel is typical of this Hotel ora. So yes disappointing.

Posted by , from Colorado on Mar 26, 2018

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4 out of 5

Love the close stores.

I had a great time. The hotel was amazing. Valet and the bell-hop was terrific. Also valet is 24hrs $35 per night; not bad at all. The only problem I had was the room that I stayed in door gave me problems. It was times where I would be standing in the hallway trying to enter my room for several minutes at times. I was told by hotel staff that they were sending an engineer up. However they never came, nor was I compensated in anyway. Never the less I'll most definitely stay at this hotel if/when I return the area.

Posted by , from nc on Feb 27, 2017

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Comment from Hotel Management

Mar 2, 2017 by Elizabeth

Thank you for taking time to share details following your recent visit. I am pleased you enjoyed the vibrant Harbor East location so much! I also appreciate the information about the door and very sorry this happened. It should have been responded to right away and I will use your information to follow up with the hotel team towards improvement. I hope we can welcome you back again in the future for a truly excellent visit.

1 out of 5

No time for 3rd party bookers

While the hotel made the effort to re-accomodate most guests after a water main break, they neglected guests who had booked through a 3rd party site such as Travelocity. Their first response upon my arrival was to offer a room at another of their properties for more than I had already pre-paid. No effort was made by the hotel to notify me prior to my arrival. I did get an email from Travelocity that was sent after I had already left for the drive to Baltimore. I had to pay again for a room and God only knows when I will see the credit from Travelocity.

Posted by , from New Jersey on Jul 5, 2016

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4 out of 5
We truly enjoyed our time. Amazing location to so many things to do, and wonderful staff.

Posted by on Oct 6, 2015

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Comment from Hotel Management

Oct 27, 2015 by Elizabeth

I am so pleased you enjoyed the vibrant Harbor East neighborhood so much! It has much to offer and I it is great you took advantage! I look forward to sharing your comments with the team during our morning huddle and welcoming you back again!

5 out of 5

Comfort could be better.

Pros: Beautiful hotel and garden with a great location. The personnel were friendly and the hotel food was great !
Cons: Thermostat and lamp switches need repair.
Location: Great restaurants in walking distance.
The room was at 65 degrees and it would not heat up above 68 (in august). So I just turned off the thermostat. Fortunately I had a sweatshirt in which to sleep. also the lamp switches were a bit tricky to turn on.

Posted by , from San Diego on Aug 31, 2015

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Comment from Hotel Management

Sep 4, 2015 by Elizabeth

Thank you for taking time to share feedback following your visit. I am pleased you enjoyed the hotel so much, but certainly very sorry for the HVAC. It is not our intent for this to occur and I appreciate you letting us know. I hope you will choose to stay with us again in the future for a truly excellent visit!

4 out of 5

Hotel for the ball game

Pros: It is reasonable priced and close to Inner Harbor.
Cons: Update and properly clean the rooms.
Location: We didn't have a lot of time to mill around Inner Harbor. We were about 1.5-miles from the ball-field. We could have walked but it was very hot.
This hotel was not difficult to get to, however, there is very little room to park while waiting for the parking valet. They did move pretty fast to keep cars moving. The room smelled of stale tobacco smoke. The curtains on the windows had cigarette burn holes in them. We had a king size bed, which was comfortable, but only had four small pillows.

Posted by , from PA on Aug 17, 2015

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Comment from Hotel Management

Aug 22, 2015 by Elizabeth

Thank you for your review and I am sorry about the condition of the guestroom as Hilton Garden Inn is a non-smoking hotel. Hotel leadership will assuredly pay closer attention to this and I hope we can welcome you back again.

4 out of 5
Wonderful hotel. Convienent to inner harbor. Parking is a bit tough but good if you have stayed at other places in Baltimore city

Posted by on Mar 24, 2015

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Comment from Hotel Management

Mar 31, 2015 by Elizabeth

Thank you for taking time to share your review. I am very pleased you enjoyed your stay so much and we look forward to welcoming you back!

5 out of 5
Great hotel with easy parking. Close to inner harbor and other activities. Pool and athletic facility was excellent.

Posted by on Mar 24, 2015

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5 out of 5

I stay here frequently for a reason

The location can not be beat. It's walking distance to an endless number of restaurants. It's a huge perk to be able to use MAC fitness as well. The beds are very comfortable and staff is excellent.

Posted by , from Miami on Mar 23, 2015

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Comment from Hotel Management

Mar 31, 2015 by Elizabeth

Thank you for sharing your comments. It definitely is a benefit that our guests are able to use the fantastic MAC fitness center complimentary! We look forward to welcoming you back.

5 out of 5

Absolutely Outstanding

Above and beyond my expectations. I honestly can't say enough about this hotel. The room and facilities were immaculate, the housekeeping staff prompt and the valets were spot on. The staff and service was excellent. I had no problems whatsoever and any questions or issues I had were answered in an immediate and extremely friendly manner. Staff was continually asking throughout the day if everything was okay and if anything was needed. Great breakfast buffet and business lounge. Located in a great central area within walking distance to almost all of the sights to see. 

Posted by , from Dover, NJ on Sep 25, 2013

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Comment from Hotel Management

May 20, 2014 by

Thanks very much for sharing feedback following your visit to the hotel. The team members have been very focused on guest service initiatives and I am pleased you enjoyed it so much! I look forward to sharing your comments during our morning team huddle and we hope to welcome you back in the future.

About the Hilton Garden Inn Baltimore Inner Harbor

Location 625 S President St, Baltimore, MD 21202

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms. WiFi is free in public spaces. Event space at this hotel measures 2002 square feet (186 square meters) and includes conference space. A fitness center, a rooftop terrace, and a garden are also featured at the business-friendly Hilton Garden Inn Baltimore Inner Harbor. Parking is available for a fee. This 3-star Baltimore hotel is smoke free.

  • 183 guestrooms or units
  • 12 levels
  • 5 conference rooms
  • 2002 sq ft of conference space
  • 186 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Baltimore, MD (BWI-Baltimore Washington Intl. Thurgood Marshall) (17.8 km / 11.1 mi)
  • Train station: Baltimore Pennsylvania Station (3.8 km / 2.3 mi)
  • Metro station: Shot Tower-Market Place Station (0.7 km / 0.5 mi)
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Hilton Garden Inn Baltimore Inner Harbor offers 183 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. 40-inch LED televisions come with premium satellite channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Baltimore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Garden Grill - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Pilates classes on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Yoga classes/instruction on site

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 15 per person (approximately)
  • Self parking fee: USD 23 per day
  • Valet parking fee: USD 35.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Baltimore Inner Harbor Hilton Garden Inn
  • Hilton Garden Inn Baltimore Inner Harbor
  • Hilton Garden Inn Hotel Baltimore Inner Harbor
  • Baltimore Hilton Garden Inn
  • Hilton Baltimore
  • Hilton Garden Inn Baltimore Inner Harbor Hotel Baltimore