Book Hotels in Atenco

"Clean room, friendly staff"

"Everything was great as always"

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"

"Las cortina del baño estaba vieja y rota, el toallero donde va colgada estaba oxidado"

"We arrived at 5:00 PM to check in and were directed by reception to Room 302, only to be told by a cleaner that the room wasn’t ready and that we would need to wait. Check in begins at 3:00 PM. Eventually, reception assigned us a different room, but when we got there, the door was already open, which felt unusual and concerning. Unfortunately, the condition of the room was unacceptable: The bed frame was broken at both ends, with pieces lying on the floor. There were puddles of water next to the bed, along with long hairs on the floor and even on the shower wall. The sink counter also had a noticeable hole in it. To make matters worse, the room was advertised on Expedia as having air conditioning, which was a key reason we booked it...but it did not work. No remote or function to turn it on. We had booked this room simply to store our luggage, rest, and take a shower before our flight. However, given the state of the room and bathroom, we didn’t feel comfortable doing any of those things. We ended up leaving early and spending our time elsewhere until our flight. Overall, a very disappointing experience. Would not recommend"

"We really liked how clean everything in the room was, it felt spacious and the staff was very kind to give us some tips on the area "