Travelocity Verified Review
"I am so sad to write this review because I was not expecting its declining value and condition.
I visited Washington DC in 2016 and stayed at this hotel. It was so nice! It had premium bedding, fully stocked coffee area (daily) and welcoming water. We didn't hear the noise in the other rooms. They didn't vacuum their floors and it was pretty gross, but overall it was a nice stay.
UPDATE: THIS TIME, it was horrible. You can clearly hear everything on both neighboring rooms. It was dirty, the sheets were of LOW quality. The room wasn't cleaned and it WAS NOT explained to me that housekeeping was on request. (our stay was 4 days). When we called, because our trash had to be thrown out, they said they couldn't guarantee that it would be (excuse me? How?). We didn't get towel replacement, no housekeeping, and could hear people arguing out in the hallway and security not removing the people. We just did not feel safe at all, and will never be returning to this hotel. It just isn't what it used to be."
A verified traveler stayed at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel