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Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel

3.5-star property
1480 Crystal Drive, Arlington, VA 1-855-201-7819
4.3 out of 5
Very good!
See all 18 travelocity Reviews

"Good security, you have to use your card to take the elevator to your floor. Also, the room was clean and the air conditioner/heater both worked well. ... " More

By a verified traveler on Tue 14 Sep 2021

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Hotel Description

3.5-star hotel in Crystal City

Close to airport

Your stay at this Crystal City hotel places you within 2 miles (3 km) of Fashion Center at Pentagon City and Arlington National Cemetery. Pentagon and Birchmere are also within 3 miles (5 km).

Free airport shuttle

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, 24-hour business center, and free airport shuttle. WiFi in public areas is free.

Free WiFi, flat-screen TVs

The 308 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Other amenities include coffee/tea makers, free weekday newspapers, and hair dryers.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$104* Per night/room Oct 29 - Oct 30

Room, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Room, Accessible, Non Smoking (Mobility)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking (Hearing)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Room, 1 King Bed with Sofa bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel ratings based on 18 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel

Everyone (11) Couples (1) Family (2)
5 out of 5
Good security, you have to use your card to take the elevator to your floor. Also, the room was clean and the air conditioner/heater both worked well. Room had a safe, coffee, fridge, everything I needed for my trip. However, the fridge has no freezer, so don’t order ice cream unless you plan to eat it right away.

Posted by on Sep 14, 2021

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Comment from Hotel Management

Sep 17, 2021 by Crowne Plaza Staff

We appreciate the feedback. Thank you for choosing to stay with us!

4 out of 5
Friendly staff and timely shuttle, which starts at 4:30am - very convenient for my early morning flight.

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 4, 2021 by Alaina C.

Hello, We apperciate the feedback. Thank you for choosing to stay with us!

5 out of 5
no comment

Posted by on Jun 11, 2021

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Comment from Hotel Management

Jun 13, 2021 by Alaina C.

Hello, Thank you for choosing to stay with us!

5 out of 5
I enjoyed my stay at the hotel. It was fine.

Posted by on May 23, 2021

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Comment from Hotel Management

May 23, 2021 by Alaina C.

Hello, We appreciate the feedback. Thank you for choosing to stay with us!

3 out of 5
I am so sad to write this review because I was not expecting its declining value and condition. I visited Washington DC in 2016 and stayed at this hotel. It was so nice! It had premium bedding, fully stocked coffee area (daily) and welcoming water. We didn't hear the noise in the other rooms. They didn't vacuum their floors and it was pretty gross, but overall it was a nice stay. UPDATE: THIS TIME, it was horrible. You can clearly hear everything on both neighboring rooms. It was dirty, the sheets were of LOW quality. The room wasn't cleaned and it WAS NOT explained to me that housekeeping was on request. (our stay was 4 days). When we called, because our trash had to be thrown out, they said they couldn't guarantee that it would be (excuse me? How?). We didn't get towel replacement, no housekeeping, and could hear people arguing out in the hallway and security not removing the people. We just did not feel safe at all, and will never be returning to this hotel. It just isn't what it used to be.

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 6, 2021 by Alaina C.

Hello, We appreciate your feedback. Sorry to see you experienced so many issues during your stay. Your comments have been reviewed by staff in hopes of improvement. Thank you for choosing to stay with us!

2 out of 5
upon arrival the area smelled of weed and musty odor. Paid for breakfast included room, no breakfast served, bar was not opened. Just wasnt worth the value.

Posted by , from Ohio on May 27, 2020

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5 out of 5

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 28, 2020 by Walter E.

Thank you for staying with us and hope to see you soon!

4 out of 5

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 28, 2020 by Walter E.

Thank you for staying with us and hope to see you soon!

5 out of 5
There were no microwaves or refrigerators in the rooms.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 24, 2019 by Walter E.

Thank yo for staying with us and we do apologize as we do have a fridge on each room and a microwave at the gift shop main lobby.

5 out of 5
The rooms were large and well maintained. The desk staff, shuttle driver and restaurant staff went out of their way to make us feel welcome. The Potomac Bar staff however were not only slow but rude. I usually tip well but here it would be a mistake. Everybody can have an off night but here it was consistently bad.

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 28, 2019 by Walter E.

Dear Guest, Thank you for staying with us and so glad to know hotel accommodation and front office team made you feel welcome. Please accept our apologies about food and beverage team not meeting your service expectations. Best regards.

About the Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel

Location 1480 Crystal Drive, Arlington, VA 22202

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. WiFi is free in public spaces. Event space at this hotel measures 3000 square feet (279 square meters) and includes conference space. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available. This 3.5-star Arlington hotel is smoke free.

  • 1 building
  • 308 guestrooms or units
  • 12 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Alexandria Station (7 km / 4.4 mi)
  • Metro station: Crystal City Station (0.5 km / 0.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel offers 308 air-conditioned accommodations with safes and coffee/tea makers. 43-inch flat-screen televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Arlington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 1:00 PM.

Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel has a restaurant on site.

Potomac Social Tavern - This gastropub specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Starbucks Coffee - This coffee shop specializes in American cuisine and serves breakfast and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 10.00 per person (approximately)
  • Covered self parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza National Airport
  • Crowne Plaza Washington
  • Crowne Plaza Washington Hotel National Airport
  • Crowne Plaza Crystal City-Washington D.C. Hotel
  • Washington Crowne Plaza
  • Crowne Plaza Washington National Airport Hotel
  • Crowne Plaza Washington National Airport Hotel Arlington
  • Crowne Plaza City-Washington D.C. Hotel
  • Crowne Plaza Crystal City-Washington D.C.
  • Crowne Plaza City-Washington D.C.
  • Crowne Plaza Cityton DC
  • Crowne Plaza Crystal City Washington D.C.
  • Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel Hotel

You should know

  • Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.