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Sheraton Pentagon City Hotel

3.5-star property
900 S Orme St, Arlington, VA 1-855-201-7819
4.0 out of 5
Very good!
See all 47 travelocity Reviews

"The property was very nice. The staff however were ok. They did nothing to properly greet me. They were not up beat and cheerful. They were just their ... " More

By a verified traveler on Sun 10 Oct 2021

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Hotel Description

3.5-star hotel near Arlington National Cemetery

Close to airport

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Arlington National Cemetery and within 2 miles (3 km) of Pentagon. Lincoln Memorial and National Mall are also within 3 miles (5 km).

Free airport shuttle

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center, express check-in, and free airport shuttle. A free shopping center shuttle is offered as well.

WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 416 guestrooms offer WiFi and room service. Other amenities include wired Internet, premium bedding, and coffee/tea makers. Change of towels is available on request.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$83* Per night/room Nov 19 - Nov 20

Deluxe Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Pentagon City Hotel ratings based on 47 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Pentagon City Hotel

Everyone (21) Couples (9) Family (20)
4 out of 5
The property was very nice. The staff however were ok. They did nothing to properly greet me. They were not up beat and cheerful. They were just their to get paid.

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 10, 2021 by Alina TT

Mr. Shakim Thank you for your candid review and we apologize for your experience. We will follow up with out team to ensure this will not happen on your next visit. Again, thank you for your sincerity.

4 out of 5
Nice view of the city. Unfortunately, was told that the airport shuttle didn't start until after we had to leave for the airport. Shuttle was one of the reasons I chose this hotel.

Posted by on Oct 5, 2021

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Comment from Hotel Management

Oct 6, 2021 by Hotel Management

Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

2 out of 5
We were assigned a room that was already occupied and given a key to enter it, but the occupants thankfully had the bar latch engaged. Also, the button on the phone for ringing guest services was not working, the tv remote didn't work, and there was only one type of pillow available for all rooms - a type that provided no support and left me with a sore neck. Finally, the breakfast food was horrible. Ended up eating the nuts and cookies I had saved from the plane because the waffles were hard as bricks and tasted like cardboard. Oh, and the server had her mask down under her nose and sneered at me when I told her it was falling down.

Posted by on Sep 21, 2021

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Comment from Hotel Management

Sep 21, 2021 by Hotel Management

First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. We really hoped you'd love us - I'm so saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

3 out of 5
Paid parking to garage attached to Hotel. No hot water in shower. Comfortable bed and AC that works. What did I expects it’s a Sheraton after all.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 16, 2021 by Hotel Management

Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

5 out of 5
Great hotel and beautiful view from my hotel.

Posted by on Jul 15, 2021

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Comment from Hotel Management

Jul 19, 2021 by Hotel Management

Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not-too-distant future!

5 out of 5

Posted by on Jul 11, 2021

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4 out of 5
Tub drain was slow, hot water was a bit slow, the safe would not lock (buttons to press lock were gone) and the elevators and parts of the property are worn. That said, the price and location make it our preferred property.

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 1, 2021 by Hotel Management

We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. The room troubles you encountered during your stay are not typical of the service we offer, and I regret that you were unable to address these concerns prior to your departure. I am very sorry that your stay was marred in this way, and I can assure you that these issues you experienced will be investigated. We are certainly glad to know that you enjoyed other aspects of your recent stay, and we look forward to having you back soon.

5 out of 5
Old hotel in a nice location outside DC.

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 1, 2021 by Hotel Management

It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you for your review, and we look forward to welcoming you back in the future!

5 out of 5

Posted by on Mar 7, 2021

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3 out of 5
My stay was ok. Guest Services are really nice. For my first time out of state and in a Hotel it was nice. The only thing i wasnt a fan of, was the rudeness i recieved from the lady running the gift shop on 10/30. Very rude and caused me not to want to even buy anything as much as i wanted to look around and purchase souvenirs to take back home for my children, i chose not to. I was asked "what do you want" , " only look DO NOT touch"

Posted by , from Sheraton Hotel Pentagon City on Nov 2, 2020

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About the Sheraton Pentagon City Hotel

Location 900 S Orme St, Arlington, VA 22204

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a business center and limo/town car service. A computer station is on site and WiFi is available in public spaces for a fee. Event space at this hotel measures 26000 square feet (2415 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Pentagon City Hotel. A roundtrip airport shuttle at scheduled times and a shopping center shuttle are free. For a fee, parking is available. This 3.5-star Arlington hotel is smoke free.

  • 416 guestrooms or units
  • 2 buildings
  • 26000 sq ft of conference space
  • 2415 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Train station: Washington Union Station (8.8 km / 5.5 mi)
  • Property shuttles: Free airport shuttle and shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Pentagon City Hotel offers 416 accommodations with video-game consoles and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Arlington hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Refrigerators, change of towels, and change of bedsheets can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Sheraton Pentagon City Hotel has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers airport shuttle pickup service from Ronald Reagan National Airport (DCA) only.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 80 lbs)
  • An off-leash area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 21 for adults and USD 10 for children (approximately)
  • Fee for in-room wireless Internet: USD 13.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 13.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 32 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton
  • Sheraton Pentagon City
  • Sheraton Pentagon City Hotel
  • Sheraton Pentagon City Hotel Arlington
  • Sheraton Pentagon City Arlington
  • Sheraton Pentagon City
  • Sheraton Pentagon City Hotel Hotel
  • Sheraton Pentagon City Hotel Arlington
  • Sheraton Pentagon City Hotel Hotel Arlington

You should know

  • Sheraton Pentagon City Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.