Book a hotel near Ameristar Casino Black Hawk, Black Hawk

"It was a nice room the only thing I didn't like was the fire alarm going off in the night and having to go all the way down upstairs and wait by the bus stop just to come to find out that it was 8th floor not 6th floor so I could've stayed in my room the entire time.. it was loud and cold and annoying and then nobody even told us what you do I feel like they need to be more on top of it if they have fire like that they need to walk to each room and tell them they need to leave the floor that just let the fire alarm to it"

"we had an issue with our 20 year old not being allowed at the pool at 7pm. They said it was adults only. In Colorado 18 is considered an adult. In addition our family seemed to be the only people “carded” to get in the pool. Sadly our son left the hotel and drove home because there was nothing for him to do so we wasted money on having a second room. When we complained the next morning, the extremely rude “casino manager” that we escalated to told us “This is a casino, we cater to people over 21, not families” and then yelled at me that she was not talking to me, only to my husband. We asked to speak to the next level up who seemed surprised that an adult in Colorado is 18 and while she was also unwilling to help us, she has said the general manager will be calling us. All in all it was the worst customer service I have ever had. So if you are looking for some fun times with your family, don’t go to this hotel. I have never been treated so poorly in what was supposed to be a nice hotel. "

"Need microwaves in rooms"

"Our room was missing the blow dryer otherwise fine, quiet."

"There is nothing near by to walk to especially when it is cold and snowing out. They don't have a liquor license so you cant gamble and drink there. To get to the garage for parking you have to leave there go down the hill to the stop sign. Then you have to make your way back up the hill. Its on a one way road. Not very convenient at all"

"Yes"