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Barceló Maya Palace - All Inclusive

4.5 star property
4.5-star beachfront property with 3 outdoor pools
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Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Property preview
Gazebo
Reception
Private beach, white sand, beach towels, scuba diving

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Breakfast included
  • All inclusive

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪13 min walk‬
  • Cenote Azul
    ‪2 min drive‬
  • Puerto Aventuras Marina
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(223 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

8.6 out of 10
Excellent
(17 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(19 reviews)
  • 484 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the neighborhood

Xpu-Ha

Beachfront retreat .Within a 5-minute walk of the property, you'll find Xpu-ha Beach and Oasis Beach. Cenote Cristalino and Ecopark Kantun Chi are also within 2 miles (3 km).

What's nearby

  • Ecopark Kantun Chi - 13 min walk - 0.7 miles
  • Cenote Azul - 2 min drive - 1.1 miles
  • Puerto Aventuras Golf Club - 2 min drive - 1.8 miles
  • Puerto Aventuras Marina - 3 min drive - 2.0 miles
  • Dolphin Discovery - 4 min drive - 2.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Jaguar's Discotheque - ‬7 min walk
  • ‪Tokyo - ‬9 min walk
  • ‪Bar Mojado Beach - ‬17 min walk
  • ‪Rancho Grande - ‬17 min walk
  • ‪Beach Buffet - ‬15 min walk

About this property

Barceló Maya Palace - All Inclusive

4.5-star beachfront property with 3 outdoor pools
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • 2347 sq ft of conference space
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Similar properties

Aerial view

Barceló Maya Colonial - All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.2 out of 5, Very Good, 1,003 reviews
$184 nightly
The price is $225
Sep 17 - Sep 18
Total with taxes and fees
Barceló Maya Colonial - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.72 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

This property enforces a strict dress code in Specialty restaurants.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Frequently asked questions

How close is Barceló Maya Palace - All Inclusive to the airport?

Barceló Maya Palace - All Inclusive is 25.8 mi (261-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Barceló Maya Palace - All Inclusive?

As of Sep 13, 2025, prices found for a 1-night stay for 2 adults at Barceló Maya Palace - All Inclusive on Sep 17, 2025 start from $210.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Barceló Maya Palace - All Inclusive have an airport shuttle?

Barceló Maya Palace - All Inclusive offers an airport shuttle 24 hours a day, at scheduled times, for a charge of USD 278 per vehicle, roundtrip.

How close is Barceló Maya Palace - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Barceló Maya Palace - All Inclusive offer free breakfast?

Barceló Maya Palace - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Barceló Maya Palace - All Inclusive?

No, there is no casino at this property.

What time is check-in at Barceló Maya Palace - All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Barceló Maya Palace - All Inclusive?

This property offers free self parking.

Does Barceló Maya Palace - All Inclusive have a pool?

Barceló Maya Palace - All Inclusive features 3 outdoor pools and a children's pool.

Does Barceló Maya Palace - All Inclusive have a restaurant?

Barceló Maya Palace - All Inclusive is home to Mirador, which features international cuisine.

Does Barceló Maya Palace - All Inclusive have a spa?

Pamper yourself with a day at U-Spa, where you can enjoy facials, Swedish massages, and body treatments.

How close is Barceló Maya Palace - All Inclusive to downtown Xpu-Ha?

Barceló Maya Palace - All Inclusive is 1.4 mi away from Xpu-Ha.

Reviews

Barceló Maya Palace - All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1275 out of 1978 reviews
Rating 8 - Good. 423 out of 1978 reviews
Rating 6 - Okay. 162 out of 1978 reviews
Rating 4 - Poor. 61 out of 1978 reviews
Rating 2 - Terrible. 57 out of 1978 reviews

Reviews

10/10 Excellent

Jared Michael

Liked: Cleanliness, staff & service, property conditions & facilities
There were plenty of things to do and everyone was so friendly
Stayed 6 nights in Jul 2025

8/10 Good

Dale

Traveled with family
No umbrellas at the pool but overall great hotel.
Stayed 7 nights in Jun 2025

8/10 Good

Dale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service and nice hotel , would stay again. Only feedback would to have more umbrellas for shade. So many people were fighting for shades chairs it became a bit chaotic and we saw a few fights. A minor point for our overall visit, but something this hotel should bring. UMBRELLAS!
Stayed 7 nights in Jun 2025

10/10 Excellent

Ivonne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay
Stayed 7 nights in Jun 2025

6/10 Okay

Rogelio Barragan Garcia

Stayed 8 nights in Jun 2025

8/10 Good

Adys

Stayed 6 nights in Jun 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained, good food, loved the restaurants, staff very nice.
Stayed 4 nights in Apr 2025

10/10 Excellent

Enrique

Stayed 5 nights in May 2025

2/10 Terrible

Amber

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Took over 3 hours for the check in process. Room wasn’t ready until 5pm!! Walked almost a mile to the room just for my bracelet to not work. Had to walk all the way back to the lobby. This happened THREE TIMES. So unacceptable. The lights didn’t work in my room. I told them three times about it and eventually gave up. They were never fixed. The safe didn’t work in my room as well which I told them twice about. They had no solution for me. The other room on my reservation had black furry mold in their room. Their tubs and sinks didn’t drain. Service everywhere was terrible. Front desk guy told me “we get yelled at all day what do you want me to do?” Bartenders are rude, can’t make any sort of drink with more than two ingredients. They try to nickel and dime everything including using their beach towels even though they’re barely glorified bath towels. Food also mediocre. No entertainment crew or any sort of shows or performances at night. Hospitality doesn’t exist at this resort. Sat ourselves at breakfast buffet many times because there was no host. Also would get sat by host and still would go my entire meal without a drink. No worker walking by smiled or asked if we ever needed anything. Not one person ever asked how my stay was.
Stayed 6 nights in Jun 2025

10/10 Excellent

Juan, Monterrey

Traveled with family
Exelent service
Stayed 2 nights in Jun 2025

6/10 Okay

Joanne, Round Rock

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
This is the fifth resort I’ve stayed at in Cancun area. This main benefit of this resort is that they have good snorkeling which were the highlight of the trip. We got to see sea turtles and lots of fishes. However, the downsides were many: No free room service for non premium level, have to checkout pool towels which is annoying, need to make reservations in person for all restaurant dinners with limited availability for some restaurants, no food near beach nor pool so difficult for families with hungry kids, lack of shaded seating, long distances to walk between room, pool, and food, and finally they didn’t repair the ceiling fan in our room when requested by phone and in person. Some good parts were food was above average, kids enjoyed the activities/pool, and the outside property is well maintained. Overall, I don’t recommend this property for this price level.
Stayed 7 nights in May 2025

10/10 Excellent

trisha

Liked: Cleanliness, amenities, property conditions & facilities
I have been to Barcelo so many times and never get tired of how beautiful it is.
Stayed 4 nights in Jun 2025

8/10 Good

Maybelline

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Jun 2025

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I will never again stay at this hotel. This was my second year going to this hotel and both times I had to request a room change upon arrival because the room smelled like mold and everything was wet. I know it’s very humid and there’s condensation but it was really bad. Even the supervisor agreed the smell was strong when he entered the room. That was settled but my mom ended up having an accident on the property and the staff was very rude and the hotel was not ready to respond. The telephone was not working in her room and we urgently needed medical attention!! I had to knock on doors until someone answered and ask if they could please call the front desk for assistance. The ambulance was called and the hotel and paramedics were worried about getting paid instead of getting my mom to the hospital. After being treated at the hospital she was needing a wheelchair. My brother gave the reception area more than a two hour notice to have one available for her and when I arrived with her there was not one available. The staff kept saying they didn’t have one and were being very rude. We waited a long time for them to find one. In total we were party of 24 there celebrating my daughter’s graduation and the hotel and their staff ruined it for us.
Stayed 6 nights in Jun 2025

10/10 Excellent

Kenny, Alhambra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property, the service is great
Stayed 5 nights in Jun 2025

10/10 Excellent

Elva

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Barcelo Tulum is just great! Staff is incredibly friendly and helpful! We will be back for sure!!
Stayed 6 nights in Jun 2025

8/10 Good

Cosmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of activities and many things to do.
Stayed 7 nights in May 2025

10/10 Excellent

Ada

Liked: Cleanliness
Excelente
Stayed 4 nights in Jun 2025

2/10 Terrible

Sabrina Denise

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We had an accident during the stay. The hotel rooms are not equipped for emergencies. Phone was not working in the hotel room, we found out when we tried calling the front desk for help. Had to run knocking on doors for help to call the front desk. Everyone we encountered took advantage and charged extra for everything we needed. The hotel room had many things not working that had to be replaced during the stay. The floors are slippery especially when the A.C. goes out and leaves the entire beds, clothes, and floors wet!! Will never go back and will never recommend this place.
Stayed 6 nights in Jun 2025

10/10 Excellent

Aleyda L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super experiencia, la gente es super amable. Atencion exceptional. Todo super limpio, fue nuestro primer viaje y superó nuestras expectativas
Stayed 7 nights in May 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was quiet at night and eelaxing. Buffets had a lot of variety. Kid pool was very nice.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sai

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is well maintained, the staff are wonderful and they do their best to clean up seaweed. The food options are great and drinks plentiful. Great for families.
Stayed 6 nights in May 2025

10/10 Excellent

Khoi M

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Family of 5 adults. Room is spacious and in great condition. Facility is very well kept. Excellent restaurants and buffet food. Lots of seaweed during our stay, but we were able to find spots with few seaweed to enjoy the beach. Pool is good. 6 connected resorts (one owner) make it a very long beach walk from one end to the other. My wife and I enjoy our long walk after dinner. We have been in Riviera Cancun area every year for 25 years, been in other Barcelo's resorts including Riviera, but this is our first time in Palace, definitely will return.
Stayed 5 nights in Jun 2025

10/10 Excellent

John A

Stayed 6 nights in May 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
excelent place for families
Stayed 5 nights in May 2025