Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4-star spa resort near Mauna Lani Beach

Choose dates to view prices

Where to?

Dates

May 2026

June 2026

Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area) | Living area | 40-inch flat-screen TV with cable channels, TV

6 restaurants, lunch, dinner served; Hawaiian cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Spa
Restaurant
Air conditioning
Gym
Breakfast available

Explore the area

69-425 Waikoloa Beach Drive, Waikoloa, HI, 96738

Place, Waikoloa Beach Golf Course
‪1 min walk‬
Place, Anaehoomalu Beach
‪5 min walk‬
Place, Dolphin Quest
‪9 min walk‬
Airport, Kailua-Kona, HI (KOA-Kona Intl.)
‪25 min drive‬

Room options

In-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Resort View

Excellent

Resort view
438 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Ocean View

Excellent

Ocean view
438 sq ft
1 bedroom
Sleeps 2
1 King Bed

Suite, 1 Bedroom, Resort View (2 Doubles)

Excellent

Resort view
590 sq ft
1 bedroom
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (2 Doubles)

Partial ocean view
590 sq ft
1 bedroom
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (2 Doubles)

Ocean view
590 sq ft
1 bedroom
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

40-inch flat-screen TV with cable channels, TV

Suite, 1 Bedroom, Resort View (Plus, 1 King with Sofabed)

Exceptional

Resort view
711 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (Plus, 1 King)

Wonderful

Partial ocean view
711 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Plus, 1 King)

Exceptional

Ocean view
711 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Resort View (2 Doubles, Hearing)

Resort view
592 sq ft
1 bedroom
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Resort View (Hearing)

Resort view
438 sq ft
1 bedroom
Sleeps 2
1 King Bed

Suite, 1 Bedroom, Accessible, Resort View (Plus, 1 King, Hearing)

Resort view
711 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Partial Ocean View (Plus, 1 King, 3x3 Shower)

Partial ocean view
711 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

Ocean view
438 sq ft
1 bedroom
Sleeps 2
1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Ocean View (Hearing)

Ocean view
711 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower)

Partial ocean view
871 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

3 Bedroom Ph Partial Ocean view Suite hearing accessible 3x3 Shower

Partial ocean view
1313 sq ft
3 bedrooms
Sleeps 8
2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Accessible, Resort View (Suite, Hearing)

Resort view
872 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Luxury Suite, 2 Bedrooms, Accessible, Ocean View (Suite, Hearing)

Ocean view
872 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Resort View

Exceptional

Resort view
872 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Ocean View

Ocean view
1025 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Resort View (Suite)

Resort view
872 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Partial Ocean View (Suite)

Exceptional

Partial ocean view
872 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Ocean View (Suite)

Good

Ocean view
872 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 3 Bedrooms, Partial Ocean View (Suite)

Partial ocean view
1315 sq ft
3 bedrooms
Sleeps 8
2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 3 Bedrooms, Ocean View (Suite)

Ocean view
1315 sq ft
3 bedrooms
Sleeps 8
2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Room, 2 Double Beds (Oceanfront View)

Good

Ocean view
530 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Partial Ocean View

Partial ocean view
530 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Accessible, Partial Ocean View (Roll-In Shower, Hearing)

Partial ocean view
530 sq ft
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Resort View

Resort view
530 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Accessible, Resort View (Bathtub)

Resort view
530 sq ft
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Ocean View

Very good

Ocean view
530 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, Resort View

Very good

Resort view
1055 sq ft
1 bedroom
Sleeps 4
1 King Bed

Standard Room, 1 King Bed, Ocean View

Excellent

Ocean view
1055 sq ft
1 bedroom
Sleeps 4
1 King Bed

Room, 1 King Bed with Sofa bed, Oceanfront

Good

Ocean view
530 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Partial Ocean View

Good

Partial ocean view
530 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Resort View

Good

Resort view
530 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Resort View (Roll-In Shower, Hearing)

Resort view
530 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Ocean View

Good

Ocean view
530 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Ocean View (Roll-In Shower, Hearing)

Ocean view
530 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Double Beds with Sofa Bed, Ocean View

Ocean view
1055 sq ft
1 bedroom
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area)

Ocean view
3180 sq ft
2 bedrooms
Sleeps 6
2 King Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

Partial ocean view
1025 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Standard One Bedroom Resort View King Room

Sleeps 4

Standard One Bedroom Ocean View King Room

Sleeps 4

Two Bedroom Premier Ocean View Room

Sleeps 6

Ocean Front View King Room with Sofa Bed

Sleeps 4

Ocean View King Room with Sofa Bed

Sleeps 4

Ocean View Two Double Room

Sleeps 4

Oceanfront View Two Double Room

Sleeps 4

Partial Ocean View King Room with Sofa Bed

Sleeps 4

Partial Ocean View Two Double Room

Sleeps 4

Resort View King Room with Sofa Bed

Sleeps 4

Resort View Two Double Room

Sleeps 4

One Bedroom Ocean View King Suite Plus with Sofa Bed

Sleeps 4

One Bedroom Partial Ocean View Two Double Suite

Sleeps 4

One Bedroom Resort View Two Double Suite

Sleeps 4

One Bedroom Resort View King Suite Plus with Sofa Bed

Sleeps 4

Ocean View Junior Suite

Sleeps 2

Resort View Junior Suite

Sleeps 2

Room, 1 Bedroom, Ocean View

Good

Ocean view
689 sq ft
1 bedroom
Sleeps 4
1 King Bed

Deluxe Suite, 2 Bedrooms, Ocean View

Ocean view
871 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

Partial ocean view
872 sq ft
1 bedroom
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Partial Ocean View

Exceptional

Partial ocean view
512 sq ft
1 bedroom
Sleeps 2
1 King Bed

One Bedroom Ocean View King Suite with Sofa Bed

Sleeps 4

Junior Suite with Partial Ocean View

Sleeps 2

Junior Suite With 1 King Bed And Resort View-Hearing Accessible

Sleeps 2

Junior Suite With 1 King Bed-Ocean View-Mobility Accessible Roll In Shower

Sleeps 2

1 Bedroom Partial Ocean View King Suite Plus

Sleeps 4

1 Bdrm Part Oceanvw King Ste Plus W/ 3x3 Shwr

Sleeps 4

One-Bedroom Suite With Two Double Beds And Ocean View

Sleeps 4

Standard One-Bedroom Room With 2 Double Beds And Ocean View

Sleeps 4

1 Bedroom Ocean Vw King Suite Plus Hear Acc

Sleeps 4

1 Bedroom Resort Vw King Suite Plus Hear Acc

Sleeps 4

Ocean View Room With 1 King Bed, Roll-in Shower-Hearing Accessible

Sleeps 4

About the neighborhood

Waikoloa

Oceanside stay.Your stay at this Waikoloa resort places you within a 10-minute walk of Waikoloa Beach Golf Course and Waikoloa Kings' Course. Also, Anaehoomalu Beach is within half a mile (1 km) and Kings Shops is within 2 miles (3 km).

View more Resorts in Waikoloa

What's nearby

Waikoloa Beach Golf Course - 1 min walk - 0.1 miles
Anaehoomalu Beach - 5 min walk - 0.3 miles
Dolphin Quest - 9 min walk - 0.5 miles
Kings Shops - 14 min walk - 0.8 miles
Genesis Gallery - 15 min walk - 0.8 miles

Getting around

Kona Intl. Airport (KOA) - 28 min drive

Restaurants

‪Island Deli - ‬19 min walk
‪Lava Lava Beach Club - ‬3 min drive
‪Aloha Wine Bar - ‬19 min walk
‪Lagoon Grill - ‬15 min walk
‪Starbucks - ‬20 min walk

About this property

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4-star spa resort near Mauna Lani Beach

Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a fitness center. There are 6 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, multilingual staff, and gift shops/newsstands are also featured at Hilton Grand Vacations Club Ocean Tower Waikoloa Village. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Waikoloa resort.

514 guestrooms or units

6 levels

6 dining venues

Built in 1988

Deli

Poolside lounge chairs

Charging station for electric cars

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Front-desk safe

Tour and ticket information

Concierge

Pool or billiards table

Gift shop

Beauty salon

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Bar or lounge

Bar by the pool

Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers 514 accommodations with laptop-compatible safes and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

Kohala Spa has couples treatment room(s). The spa is open daily.

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Pool
Hot tub
Kids pool
Waterslide

$271 nightly

Jun 8 - Jun 9

Total with taxes and fees

Property amenities

Family friendly

3 outdoor pools
In-room crib
Laundry facilities
Snack bar/deli
Waterslide

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Height restrictions apply for onsite parking
Self parking on site (USD 48 per day; includes in/out privileges)
Secured valet parking on site (USD 55 per day)
Wheelchair-accessible parking and van parking available

Food and drink

Daily on-the-go breakfast available 6:00 AM to noon for a fee: USD 15 to 35 for adults and USD 17 to 19 for children
6 restaurants
A bar/lounge
A poolside bar
Snack bar/deli

Things to do

3 outdoor pools
Billiards/pool table
Fitness classes
Full-service spa
Gym
Racquetball/squash
Shopping
Tennis
Waterslide
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Phone accessibility kit
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Room amenities

Entertainment

40-inch flat-screen TV with cable channels

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Hair dryer
Towels provided

Food and drink

Coffee/tea maker
Limited room service

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Eco-friendly toiletries
Electrical adapters
Heating (climate-controlled)
Individual decor
Individual furnishings
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 100 per accommodation, per stay
Resort fee: USD 47.48 per accommodation, per night

The resort fee includes:

Additional inclusions
Fitness/yoga classes
Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately USD 15 to 35 for adults, and USD 17 to 19 for children
Self parking fee: USD 48 per day (in/out privileges)
Secured valet parking fee: USD 55 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ocean Tower Hilton Grand Vacations Hotel Waikoloa

Ocean Tower Hilton Grand Vacations Hotel

Ocean Tower Hilton Grand Vacations Waikoloa

Ocean Tower Hilton Vacations

Ocean Tower by Hilton Grand Vacations

Hilton Grand Vacations Club Ocean Tower Waikoloa Village Resort

Frequently asked questions

How close is Hilton Grand Vacations Club Ocean Tower Waikoloa Village to the airport?

Hilton Grand Vacations Club Ocean Tower Waikoloa Village is 23.3 mi (30-min drive) away from the Kamuela, HI (MUE-Waimea-Kohala) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Hilton Grand Vacations Club Ocean Tower Waikoloa Village on May 21, 2026 start from $291, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Grand Vacations Club Ocean Tower Waikoloa Village have an airport shuttle?

Airport shuttle services are not available at Hilton Grand Vacations Club Ocean Tower Waikoloa Village.

How close is Hilton Grand Vacations Club Ocean Tower Waikoloa Village to the beach?

This resort is a short 9-minute walk from Anaehoomalu Beach and 6 mi (12-min drive) from Mauna Lani Beach. Don't forget your sunscreen!

Does Hilton Grand Vacations Club Ocean Tower Waikoloa Village offer free breakfast?

Free breakfast isn’t offered at Hilton Grand Vacations Club Ocean Tower Waikoloa Village, but to-go breakfast is offered for a fee of between USD 15 and 35 for adults, USD 17 and 19 for children. It's available every day from 6:00 AM to noon.

Is there a casino at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

No, there is no casino at this resort.

What time is check-in at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

Free parking is not available at this resort. Self parking is available for USD 48 per day, and valet parking for USD 55 per day.

Does Hilton Grand Vacations Club Ocean Tower Waikoloa Village have a pool?

Hilton Grand Vacations Club Ocean Tower Waikoloa Village features 3 outdoor pools.

Does Hilton Grand Vacations Club Ocean Tower Waikoloa Village have a restaurant?

There are 6 onsite restaurants, offering options like Hawaiian cuisine, a beachfront location, and ocean views.

Does Hilton Grand Vacations Club Ocean Tower Waikoloa Village have a spa?

Yes, this resort has a spa.

How close is Hilton Grand Vacations Club Ocean Tower Waikoloa Village to downtown Waikoloa?

Hilton Grand Vacations Club Ocean Tower Waikoloa Village is 6.6 mi away from Waikoloa.

Hilton Grand Vacations Club Ocean Tower Waikoloa Village Reviews

7.8

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8/10 Good

Zian

Feb 16, 2026

Stayed 1 night in Jan 2026

10/10 Excellent

Isabella Vergara

Feb 15, 2026

Stayed 5 nights in Jan 2026

4/10 Poor

Freddy

Traveled with family and small children

Feb 15, 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Called in the morning prior to check in and was told the tram was working. Arrived at hotel and learned tram isn’t working. The shuttle doesn’t take strollers or wheelchairs. If you do need help we were told to stroll to the Main Loddy. Which is basically to the parking lot our destination from Ocean Tower. With no trolley the handicap access ability is extremely difficult. We had an Ocean View Suite and our view was mainly golf course. When mentioning to the front desk that is our room really ocean view if it is towards the back of Ocean Tower and she said yes its how you look at it, there is a little view of the ocean. Wouldn’t that be partial Ocean View? Wouldn’t recommend if you are using a stroller or wheelchair till tram is up and running.

Stayed 2 nights in Feb 2026

10/10 Excellent

Meryll

Traveled with family

Feb 15, 2026

Liked: Cleanliness, staff & service, amenities

The room was immaculate and the property can’t be beat. We love this place. The staff who checked us in made our stay extra special.

Stayed 1 night in Feb 2026

10/10 Excellent

Malcolm

Feb 15, 2026

Stayed 1 night in Feb 2026

8/10 Good

Jeff

Feb 15, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Between snorkeling with tons of turtles in the safe (esp for young kids!) and warm lagoon, and the on site Dolphin Quest, this is peak Hawaii! We stayed in the Tower which is cheaper, and is quite a hike from the parking (there’s a shuttle 8am-10pm - the tram seems to be permanently out of service?). The rooms are fine but nothing special - which, ya know what - is fine because we’re here for the lagoon and dolphin quest at a reasonable rate (for Hawaii). The only thing that could be better (aside from the tram working!) is that there could be a restaurant or all day cafe in the towers. There a morning cafe, but for lunch and dinner you need to hike half way across the property! (Did I mention please fix the tram?)

Stayed 2 nights in Feb 2026

4/10 Poor

Herbert

Feb 14, 2026

Stayed 1 night in Feb 2026

10/10 Excellent

Kristy

Traveled with family

Feb 14, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Yes, room was clean. All staff was friendly!

Stayed 3 nights in Feb 2026

8/10 Good

Michaela

Feb 14, 2026

Liked: Cleanliness, staff & service, amenities

The pools stood out, and how clean the grounds were. The landscape was beautiful

Stayed 6 nights in Feb 2026

2/10 Terrible

Jenn

Traveled with family

Feb 13, 2026

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

Due to the tram and boats being down the location was very hard to get around and see everything. The one morning we went to the only place open for bfast, it was a 45 min wait! It was quicker to drive into Kona and eat. Overall for the price and stay, it wasn't worth it!

Stayed 3 nights in Feb 2026

8/10 Good

Richard

Traveled with family

Feb 13, 2026

Liked: Cleanliness, amenities

Rooms were clean and staff were very friendly. We enjoyed our stay. Having the tram working would have made the experience better.

Stayed 7 nights in Feb 2026

10/10 Excellent

Marcia

Feb 11, 2026

Stayed 7 nights in Jan 2026

6/10 Okay

Elzbeth

Traveled with partner

Feb 11, 2026

Disliked: Cleanliness

Room smelled. Misleading listing. Showed pools I never saw, said there were 6 restaurants but they were in the entire Waikaloa Resort area, not the hotel itself. Staff didn't speak English and I couldn't understand them at checkin. Couldn't find the pool towels and couldn't find staff for help. Got charged $50 daily to park at hotel parking lot and then had to walk 1/3 of a mile to get to room or take a shuttle. None of this was indicated on listing. Had additional $100 "resort fee" I had to pay at check-in = for what service or benefit did I get for that? I already paid almost $500/night just for the room and you can't include parking or hesitate to charge me more fees upon arrival?

Stayed 2 nights in Feb 2026

8/10 Good

Abby

Traveled with family

Feb 10, 2026

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

We were in a remodeled room. The room itself is nice. The toilet is a Toto bidet! The resort overall is overvalued. I’m not sure what the daily resort fee gets you, maybe the beach towel? All the beach toys are rented for a hefty fee in 30 minute increments. The food was fine, we had much better meals in Kona. The walk to Ocean Tower is absurdly long. The tram was shut down our entire stay after 2 trams collided so we had to walk with our luggage there and back. It’s over a half a mile. The resort is surrounded by vacant lava fields so it would have made sense to have Ocean Tower Parking nearby. Not sure why they didn’t plan that in advance. If I ever stay there again (highly unlikely) I would book a room in Makai so we could be right next to the parking ($48/day!!) and next to the lagoon, dolphins and luau. Lastly, the lagoon is cute and was nice for kids to learn to snorkel but there is no beach on this resort.

Stayed 5 nights in Jan 2026

4/10 Poor

Jessica

Feb 10, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The newer rooms in the Ocean Tower are nice, and it’s a huge plus that they have a full kitchen and washer and dryer. However, the property is extremely dated and there is a huge lack of anything really to do. The pool bar closes at 5, there’s one super expensive restaurant on one far end of the property and another expensive restaurant with no water view that offers $50 pizzas that aren’t very good. If you have a rental car, you have to walk over 8,000 steps to get to the parking lot from Ocean Tower. There is a tram, but it moves slower than if you were walking, and it was inoperable during our stay because it crashed. They used to have boats that acted as transportation as well, but we were told those haven’t run in a very long time. There is a $40 daily resort fee which doesn’t get you any amenities at all, and then a $55 daily parking fee on top of that. All in all, you’re in Hawaii, and you’re just happy to be there. But, there are absolutely much better places to stay. Hilton needs to update this entire property to be in alignment with 2026 expectations. This property is sorta stuck in 1994.

Stayed 7 nights in Feb 2026

10/10 Excellent

Larry

Feb 8, 2026

Stayed 6 nights in Feb 2026

2/10 Terrible

Ilman

Traveled with group

Feb 6, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

객실의 바닥이 더럽고 화장실의 변기가 물이새어 세면대 바닥이 물이새어 체류하는동안 무척불편했다 또한 로비까지 왕복 셔틀버스로 다녀야했는데 아침7시에는 셔틀이 다니지않아 로비까지 걸어다닌것이 힘들었다.

Stayed 4 nights in Feb 2026

10/10 Excellent

Michael

Feb 6, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Kea or Kelani in check in at Ocean Towers was excellent with her customer service

Stayed 1 night in Feb 2026

4/10 Poor

TED

Feb 5, 2026

Liked: Cleanliness, amenities

mattress was very old, saggy. No housekeeping came to room. Air conditioner broken.

Stayed 2 nights in Jan 2026

6/10 Okay

Dana

Feb 5, 2026

Stayed 6 nights in Jan 2026

4/10 Poor

David

Feb 5, 2026

I was really surprised by the overall service at the hotel. It felt like not all of the staff was trained on how to interact with customers. My colleagues and I both experienced multiple truly amazingly bad interactions with your staff. Honestly, these instances were so surreal that it's probably got me looking at the whole trip through an unwarranted lens, making other parts of my stay seem subpar when it probably was okay. It is not my intention to point fingers at someone, I'm not looking to get anyone fired over this which is why I am purposefully being a little vague. I don't usually respond to these follow up surveys, I truly feel I am being helpful to your business when I say customer service training for your staff, especially in food service areas would be most beneficial for the overall experience of future customers at your establishment.

Stayed 6 nights in Jan 2026

10/10 Excellent

Deborah

Feb 4, 2026

Stayed 5 nights in Jan 2026

8/10 Good

Stacey

Feb 4, 2026

Liked: Cleanliness

it was nice, ocean tower didn’t do virtual check in which was challenging but overall a good experience

Stayed 5 nights in Jan 2026

10/10 Excellent

Maryna

Feb 3, 2026

Stayed 2 nights in Jan 2026

6/10 Okay

Vanessa

Traveled with family

Feb 2, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Had to vacate the room from 10 am to 3pm one day for exterminating

Stayed 5 nights in Jan 2026

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