Find a Hotel in Heartside

"Very convenient location. Comfortable beds, clean, friendly staff and area felt safe and secure. Only complaint was the breakfast. No cereal or milk and the only breakfast meat was corned beef hash. "

"Long list of disappointments: I'll never stay here again (thumbs down). Rented this hotel for 4 days/3 nights for business purpose only. Upon booking hotel online, it stated breakfast bar in main room was available and a room microwave was available. Yet, upon my arrival day of and during my stay, breakfast bar was never open/never in use and no microwave in room (only in main lobby, an inconvenience). Deceptive advertising right off the bat. I depend on breakfast bars in the mornings before my business to be conducted for the day, and the microwave for my dinner at night. Super not happy about that. Too many shady ghetto characters renting the rooms, which makes it very uncomfortable and feeling unsafe for a lone female, like myself, to be staying at this hotel. While toilet, bed and plumbing were updated/working great, tub was peeling, the room carpet was worn/dirty and the rolling office chair's fabric was disgustingly completely torn apart! How did hotel not see this?? Needless to say, wore my sandals the entire time, never walking barefoot on carpet (just yuck!). No bugs noted, after a thorough room search before settling in on my first night. Hotel was clearly once a corporate-owned hotel: it is no longer. Hallways and hotel doors are all narrow, which made it difficult to transport my standard size cart of suitcases and DJ equipment. Staff at the front desk need to dress/act more professional: adds uneasy feeling of unstableness and safety. NOT RECOMMENDED."

"Great customer service."

"Fine. Helped us locate a refrigerator for our room."

"My hotel room was clean and very comfortable. Parking was very accessible and the location of the hotel was easy for me to get to John Ball Zoo and Frederick Meijer Park."

"My room was not ready when I checked in, but I was put in a clean room right away, and I was completely satisfied with that. They were very accommodating. The toaster needed to be replaced in the breakfast room, but that happens sometimes. The staff was very helpful and very friendly. I have no complaints."