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"I had an extremely unpleasant experience at this hotel. If you value yourself, I strongly advise against booking a stay here, particularly for people of color. I had to reserve two nights to take some nice photos for my birthday, which was stated in my initial agreement during the booking process. However, no one mentioned any restrictions until I began taking pictures. Both the managers and the receptionist approached us, insisting that we stop or they would call the police. I was bewildered, questioning whether taking pictures in their premises was prohibited. The receptionist tells me doesn’t matter we should just stop, this was not part of their policy. Ultimately, she demanded an additional $500 to continue our photo session. Feeling I had no choice, I agreed to pay the amount, which surprised her. She then altered her stance again, stating that if I paid the $500 i would only be permitted to take pictures for 45 minutes. At that moment, I realized her actions were rooted in racism against people of color. I had to cease all photography and managed to take a few in my room, I cried throughout the day. The most distressing part of this ordeal was when I attempted to check out; they refused to refund the extra $100 they had held on my account. When I inquired about this, she explained it was because I had taken pictures on their premises. I have traveled all over I never experienced this kind of embarrassment in my whole life."

"We had a wonderful experience at this hotel. Clean, spacious, free breakfast, pick up and drop off at the airport. Completely satisfied! Shout out to the following employees: Susan, Shaun, Kayla, Raphael. Very warm reception and accommodating. Thanks again! "

"Stay was good. No issues. "

"Nice sized room with a sofa that was a great touch. Bed was comfortable. Room was very clean. Keurig in the room, which was a great feature as I was there for 4 nights. The evening staff was very kind. I was there while I was working night shift so I didn’t interact with the day shift staff often, so I cannot comment on their helpfulness. It is a quiet location, right next to an interstate on ramp so getting places was simple. The only downside is that the hotel is dated and a bit run down on the floors and in the room. That is a minor downside as everything is in working condition and available. Overall it was the best lodging that I had while working in Providence. I had been using Airbnb, which was so awful that I have completely sworn off that platform for life. So thank you, Holiday Inn for salvaging my experience. "

"The room was clean. But the shower knob was already broken, the bathtub floor had a massive air pocket. The night staff was passed out in lobby when I was checking out had to call the phone. Took the woman 5 minutes to get up lousy service. The room was very clean, but the walls paper thin."

"The hotel itself is a very nice property, lobby and rooms are quite attractive, spacious and well-equipped. Amenities and service, not so much -- couldn't get a room assigned at 2:30, sent to a room that had not been cleaned, no coffee in the lobby before 6:00, none of which were extreme but cumulatively giving a sense that this hotel is not as nice as it could be and should be. It started as a high-end downtown option and has slowly but surely become a good but by no means exceptional hotel. Location is very nice, downtown Providence and within a few blocks of many restaurants and other amenities."