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Neptune, an Ash Hotel

3.5 star property
3.5-star hotel near Rhode Island Convention Center

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Photo gallery for Neptune, an Ash Hotel

Property entrance
The Gang Room, Two Queen Beds | Premium bedding, pillowtop beds, minibar, individually decorated
2 bars/lounges, karaoke bar, cocktail bar
Staircase
2 bars/lounges, karaoke bar, cocktail bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
122 Fountain Street, Providence, RI, 02903
  • Place, Amica Mutual Pavilion
    ‪1 min walk‬
  • Place, Rhode Island Convention Center
    ‪2 min walk‬
  • Place, Brown University
    ‪19 min walk‬
  • Airport, Providence, RI (PVD-T.F. Green)
    ‪14 min drive‬

Room options

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillowtop beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 247 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room) | Premium bedding, pillowtop beds, minibar, individually decorated

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Bunk Beds

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room) | Premium bedding, pillowtop beds, minibar, individually decorated

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 301 sq ft
  • Sleeps 4
  • 4 Twin Bunk Beds

View all photos for The Mates Room, One Queen Bed

The Mates Room, One Queen Bed | Premium bedding, pillowtop beds, minibar, individually decorated

The Mates Room, One Queen Bed

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds | Premium bedding, pillowtop beds, minibar, individually decorated

The Gang Room, Two Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for The King Room, One King Bed

The King Room, One King Bed | Premium bedding, pillowtop beds, minibar, individually decorated

The King Room, One King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed | Premium bedding, pillowtop beds, minibar, individually decorated

The Guardian Suite, One King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Providence

Heart of Providence.With a stay at this Downtown Providence hotel, you'll be steps from Rhode Island Convention Center and Amica Mutual Pavilion. Johnson and Wales University and Providence Place Mall are also within half a mile (1 km).

What's nearby

  • Amica Mutual Pavilion - 1 min walk - 0.0 miles
  • Rhode Island Convention Center - 2 min walk - 0.1 miles
  • Johnson and Wales University - 3 min walk - 0.2 miles
  • Providence Place Mall - 5 min walk - 0.3 miles
  • Brown University - 19 min walk - 1.1 miles

Getting around

  • Providence Station - 10 min walk
  • T.F. Green Airport (PVD) - 14 min drive

Restaurants

  • ‪La Salle Concessions - ‬4 min walk
  • ‪Maruichi Japanese Food & Deli - ‬2 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Caffe Nero - ‬2 min walk
  • ‪The Stable - ‬2 min walk

About this property

Neptune, an Ash Hotel

3.5-star hotel near Rhode Island Convention Center
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Neptune, an Ash Hotel also features multilingual staff, concierge services, and an ATM.

This 3.5-star Providence hotel is smoke free.

  • 52 guestrooms or units
  • 2 bars or lounges
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. These individually decorated and furnished accommodations include desks. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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Nov 3 - Nov 4
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Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 38.75 per night)
  • Limited onsite parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Bicycle storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Frequently asked questions

How close is Neptune, an Ash Hotel to the airport?

Neptune, an Ash Hotel is 9.4 mi (14-min drive) away from the T.F. Green Airport (PVD) airport, the closest popular airport to the property.

How much does it cost to stay at Neptune, an Ash Hotel?

As of Oct 21, 2025, prices found for a 1-night stay for 2 adults at Neptune, an Ash Hotel on Nov 2, 2025 start from $116.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Neptune, an Ash Hotel have an airport shuttle?

Airport shuttle services are not available at Neptune, an Ash Hotel.

How close is Neptune, an Ash Hotel to the beach?

This hotel is 4.8 mi (8-min drive) from Twin Rivers Beach East and 12.7 mi (31-min drive) from Barrington Beach. Don't forget your sunscreen!

Does Neptune, an Ash Hotel offer free breakfast?

Free breakfast isn’t provided at Neptune, an Ash Hotel, but local cuisine breakfast is offered for a fee of between USD 6 and 20 per person. It's available every day from 7:00 AM to noon.

Is there a casino at Neptune, an Ash Hotel?

No, there is no casino at this hotel, but Twin River Casino (8-min drive) is nearby.

What time is check-in at Neptune, an Ash Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Neptune, an Ash Hotel?

Free parking is not available at this hotel.

Does Neptune, an Ash Hotel have a pool?

Neptune, an Ash Hotel does not have a pool.

Does Neptune, an Ash Hotel have a spa?

There are no spa services available at this hotel.

How close is Neptune, an Ash Hotel to downtown Providence?

Neptune, an Ash Hotel is 0.2 mi away from Providence.

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 474 out of 1000 reviews
Rating 8 - Good. 262 out of 1000 reviews
Rating 6 - Okay. 138 out of 1000 reviews
Rating 4 - Poor. 83 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Traveled with partner
Liked: Staff & service, amenities
The staff was lovely, however we noticed the room was dusty, below the bed did not get cleaned, corners were full of dust. It was obvious because they had so much painted in dark grey and black where the white dust was noticable. Also, the toilet did not flush correctly so we felt like the room smelled like pee from time to time.
Stayed 2 nights in Jul 2025

8/10 Good

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky but so convenient. Walkable to all of downtown Providence and College Hill and surrounded by great restaurants and shopping. The staff is incredibly friendly - especially the morning barista. I would definitely stay there again.
Stayed 2 nights in Jul 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Classic hotel, great service but bizarre tiny room

The Neptune (formerly Dean) Hotel is a classic old hotel in the heart of downtown Providence. The staff and service were great. Our room ws not only tiny, but there was more space available in the room to set up a chair (or couch) to watch someone in the shower through the window to the room than there was space to walk around the bed. Despite good service, this lack of space to move near the bed, due to a really strange room configuration of room 408 made our stay just OK.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and I loved the quaint classic style of the hotel. Felt more like home than it did a hotel.
Stayed 5 nights in Jul 2025

4/10 Poor

Elaine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Stephen

Stayed 2 nights in Jul 2025

6/10 Okay

Pauline, New York

Liked: Cleanliness
Disliked: Staff & service
I was surprised that there was no parking nor did staff help
Stayed 1 night in Jul 2025

10/10 Excellent

Quinn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice guest service!
Stayed 5 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A hit and a miss

We loved the design of the hotel & the location. But the staff, even though very nice individually, seemed disorganized—it was like no one ever talked or shared information with each other. The hotel was rebranding from The Dean Hotel to The Neptune, so possibly that is why? There are numerous examples from our stay, but I will just share the last two things that happened. The stay was prepaid, months before our visit. When we checked out, the person at the front desk said, you guys prepaid, everything’s good. I look at my credit card online later to find that The Dean/Neptune charged us again for the entire visit—except the new amount is less than what we prepaid. I spoke to the manager, and he reversed the 2nd charge right away, but had no real explanation about why we’d been double-billed. When we left, we left 2 postcards (stamped & addressed) for the hotel staff to mail. Instead of just mailing them, they put both postcards in an envelope, and mailed them to the 1st postcard recipient…2 months after our stay! I even don’t know what to think about that. Are there people who don’t know what postcards are?
Stayed 3 nights in Jun 2025

10/10 Excellent

tailyn, Tampa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and personable.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amy, Charlotte

Stayed 1 night in Jul 2025

8/10 Good

Suvi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and accommodating staff, great location, great price and easy to get to and from. I’d stay again!
Stayed 3 nights in Jun 2025

10/10 Excellent

Amanda Jayne

Traveled with partner
Liked: Cleanliness
Coffee facility,not open.dark room worn out carpet runners with holes.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Creepy and claustrophobic.

Perhaps I overestimated what my experience would be like, but the hotel was very dated, with narrow hallways and dirty, worn carpets. The “lifts” looked claustrophobic and unsafe, so I opted to use the stairs instead. The room was fine. Small but clean with a nice bathroom. I had trouble sleeping because it was VERY noisy, with weird flushing sounds, creaky floors, and other sounds I can’t quite describe. The hotel also didn’t offer any amenities, not even coffee during my stay. I left as soon as I woke up, and I definitely won’t be back.
Stayed 1 night in Jul 2025

2/10 Terrible

Ryan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no reason for anyone to ever support this place
Stayed 3 nights in Jul 2025

4/10 Poor

Andrew

Stayed 1 night in Jul 2025

2/10 Terrible

Erika

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property has been rebranded, it’s not the Neptune anymore but the Dean. They do not honor any of the perks such as the free drink nor room upgrades. The room itself is not clean, dirty floors, and very humid- giving it a heavy smell. Would not recommend.
Stayed 1 night in Jul 2025

6/10 Okay

Brynn

Liked: Cleanliness
Disliked: Room comfort

Okay, not great

The location is great but I won’t return. As much as I wanted to love this place, it was mostly uncomfortable. We got a king room with a seating area. The bed was not at all comfortable and the pillows were flat and unhelpful. The king bed was edged into a portion of the room that barely fit so one side had a tiny table next to it and the other side didn’t have enough room to walk next to the bed, let alone a side table. What I didn’t understand is why they wouldn’t add a few little shelves on the wall instead, so there was a place to put your phone etc. the lift was old and charming but hard to navigate with bags and a dog. There was one person who gave such excellent service, the blonde woman who worked at night. The other people who worked there were fine except for the younger woman who’s service was below the level I expected (seemed kind of bored, didn’t explain the parking options very well, etc). The BAR is a little oasis of loveliness. Absolutely superb, secret, beautiful.
Stayed 1 night in Jul 2025

10/10 Excellent

Lannie

Stayed 1 night in Jun 2025

10/10 Excellent

Christenson

Liked: Cleanliness, amenities, property conditions & facilities
Providence Proper
Stayed 1 night in Jul 2025

4/10 Poor

Tuan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First, parking situation is terrible. The receptionist told us we can park in the multi-level garage next door for $25 a day. We went over to check and nobody is there. I called the parking attendant and they said there was no such deal. Ended up parking at another garage which clearly spelled out the cost Second, they did not offer us the 2 VIP free drinks. They only gave them after we asked. But the bar is closed and the coffee bar is closed too so we don’t get to use those Third: no refrigerator in the room. No safe Fourth: the bed is super soft
Stayed 1 night in Jul 2025