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Comfort Suites Innsbrook - Short Pump

2.5 star property
Victorian hotel near Short Pump Town Center

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Free daily buffet breakfast
Lobby
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 325 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Glen Allen

In shopping district.Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Elk's Lodge. Also, Virginia Hospital & Health is within 3 miles (5 km) and Regency Square Mall is within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 4 min drive - 2.6 miles
  • Henrico Doctors' Hospital - 7 min drive - 5.3 miles
  • University of Richmond - 11 min drive - 7.2 miles
  • Lewis Ginter Botanical Garden - 13 min drive - 8.8 miles
  • Virginia Commonwealth University - 16 min drive - 12.7 miles

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬18 min walk
  • ‪Cupertino's NY Bagels & Deli - ‬11 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Moe's Southwest Grill - ‬8 min walk
  • ‪Chipotle Mexican Grill - ‬7 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel near Short Pump Town Center
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
  • 1 building
  • 125 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1640 sq ft of conference space
  • 148 sq m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Water dispenser
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

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Sep 14 - Sep 15
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 5 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

How close is Comfort Suites Innsbrook - Short Pump to the airport?

Comfort Suites Innsbrook - Short Pump is 21.1 mi (28-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?

As of Sep 8, 2025, prices found for a 1-night stay for 2 adults at Comfort Suites Innsbrook - Short Pump on Oct 5, 2025 start from $79.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Comfort Suites Innsbrook - Short Pump have an airport shuttle?

Airport shuttle services are not available at Comfort Suites Innsbrook - Short Pump.

Does Comfort Suites Innsbrook - Short Pump offer free breakfast?

Comfort Suites Innsbrook - Short Pump offers free buffet breakfast every day from 6 AM to 9 AM.

Is there a casino at Comfort Suites Innsbrook - Short Pump?

No, there is no casino at this hotel.

What time is check-in at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; Check-in end time: 7 AM. A fee applies for early check-in.

Is there free parking at Comfort Suites Innsbrook - Short Pump?

This hotel offers free self parking.

Does Comfort Suites Innsbrook - Short Pump have a pool?

Comfort Suites Innsbrook - Short Pump features an indoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does Comfort Suites Innsbrook - Short Pump have a spa?

There are no spa services available at this hotel.

How close is Comfort Suites Innsbrook - Short Pump to downtown Glen Allen?

Comfort Suites Innsbrook - Short Pump is 0.3 mi away from Innsbrook.

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.6
Rating 10 - Excellent. 280 out of 1004 reviews
Rating 8 - Good. 216 out of 1004 reviews
Rating 6 - Okay. 180 out of 1004 reviews
Rating 4 - Poor. 147 out of 1004 reviews
Rating 2 - Terrible. 181 out of 1004 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jerry

Disliked: Staff & service
Upon arrival our room was not ready. I understand that so we went out and picked up a few item then came back at almost 4pm because we had a concert to get ready for and we have traveled all day. Still people waiting on rooms. Our check in was at 3 it is now almost 4 and our room still is not ready and we cant be given a time when it will be. We told her to just cancel our reservation we would get another room somewhere. They still charged my credit card for a service that was not given. Very bad buisness.
Stayed 1 night in Aug 2025

2/10 Terrible

JORGE, Catano

The hotel need deep clean in rooms &
Stayed 2 nights in Jun 2025

2/10 Terrible

JORGE, Catano

Disliked: Cleanliness, amenities, property conditions & facilities
The room no clean.
Stayed 2 nights in Jun 2025

4/10 Poor

Mitchell

Traveled with partner
Disliked: Property conditions & facilities
Staff were generally apathetic. Elevator was dirty and interior property could have been in much better condition. Toilet in room was continually running (as if it had just been flushed); tank constantly filling.
Stayed 3 nights in Jun 2025

2/10 Terrible

Michael

Disliked: Cleanliness
My husband and his sister checked in for a visit to see a relative. They had to check out and go to another hotel. The rooms were filthy the water in the tub would not shut off and the sofas were missing the pillows. Not to mention there were some very sketchy people loitering outside of the hotel. I would NEVER recommend this hotel!!!!!
Stayed 1 night in Jun 2025

10/10 Excellent

Zhongyu

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
clean
Stayed 1 night in Jun 2025

10/10 Excellent

jeffrey

Liked: Staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jun 2025

8/10 Good

Wesley

Stayed 1 night in Jun 2025

6/10 Okay

Rebecca

Disliked: Property conditions & facilities
The property was clean to the best of their ability. Appearance was nothing as portrayed online
Stayed 2 nights in Jun 2025

2/10 Terrible

Cassandra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They told us that the entire 5th floor had damage from a recent storm - but there was no recent storm. The door to our room wouldn't open. I had to play with it for a while. Once opened, took 2 steps in and turned around. Smelled absolutely awful. Front desk said that our room had a leak that they tried to clean - so they knew about the leak but had no other rooms beside one that wasn't cleaned! Because I booked through Expedia, they couldnt refund me. By the way, this was all happening at 130am, and our 2 children were with us. So we were stranded with no hotel. We had to call and drive to hotels around the area until we finally found one that had a room available. This hotel should have never booked rooms if they couldn't guarantee that they were safe and clean. What a complete disgrace!
Stayed 1 night in May 2025

2/10 Terrible

Jaylin

Liked: Property conditions & facilities
Disliked: Cleanliness
The room wasnt ready then it was dirty
Stayed 2 nights in May 2025

6/10 Okay

Betty

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room’s weren’t as clean. Friendly staff.
Stayed 2 nights in May 2025

6/10 Okay

Randall

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk staff was unimpressive they had no motivation and urgency to their job.
Stayed 1 night in May 2025

6/10 Okay

Michael

Liked: Property conditions & facilities, room comfort
Front desk person wasn't very friendly, busy on her phone. Did really greet me or even smile
Stayed 1 night in May 2025

6/10 Okay

Amanda

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in May 2025

2/10 Terrible

Ekrem

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience!
Stayed 1 night in May 2025

6/10 Okay

David

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean and all the staff o encountered were very friendly. The room was comfortable but needs some fixing up. The breakfast was pitiful. No toast, muffins, bagels. No Splenda. I got a great price on my stay but will not return as there are so many other places to stay.
Stayed 1 night in May 2025

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
I was given keys for room that was still occupied.
Stayed 1 night in May 2025

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was simple, good quality and the staff service was great!
Stayed 1 night in May 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Needed to make a last minute change to my itinerary and the staff was more than accommodating and didn’t charge a cancellation fee for one night that was canceled. Also, there was a problem with the toilet in my original room, but they were quick to move me down the hall. Great customer service!
Stayed 2 nights in May 2025

8/10 Good

Sherry

Liked: Cleanliness, property conditions & facilities
The room was very clean and comfortable. Hotel staff is very friendly and helpful. Would definitely stay at this hotel again and recommend it to others.
Stayed 2 nights in May 2025

6/10 Okay

Cynthia

Stayed 4 nights in May 2025

6/10 Okay

cheryl

Liked: Room comfort

NOT THE BEST

When I went to check into the hotel, the lobby was packed , there were two ladies at the front desk at first and then one left leaving the other lady there to check in all of these people and when she returned, she decided to get on her phone and not help anyone. The room that I stayed in had a musty smell, the carpet was dirty and the handle on the toilet was broken so you had to keep jiggling it to get the water to fill back up in the tank. I don't think I will be staying at this hotel again..
Stayed 3 nights in May 2025

2/10 Terrible

Amelia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled like wet dog and carpet was sticky. Bathroom tiles were broken and some were loose. Room was not cleaned and linens (which were not stocked properly for the amount of people we reserved the room for) were never replaced. When we went to the front desk, we were given hand towels (no wash cloths or regular size towels to dry off). Other guests were in line asking for the same thing and staff advised they had no towels at all. Breakfast- no juice, no bottled water, only coffee and hot water was available. I did not expect a 5 star hotel, but thought we would at least get the bare minimum of what we paid for, which absolutely did not happen. Extremely surprised and disappointed.
Stayed 2 nights in May 2025

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room,, no towels, staff was not helpful at all! Not worth the money for sure.
Stayed 2 nights in May 2025