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Comfort Suites Innsbrook - Short Pump

2.5 star property
Victorian hotel near Short Pump Town Center

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Free daily buffet breakfast
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪7 min drive‬
  • Place, University of Richmond
    ‪11 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 325 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Glen Allen

In shopping district.Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Elk's Lodge. Also, Virginia Hospital & Health is within 3 miles (5 km) and Regency Square Mall is within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 4 min drive - 2.6 miles
  • Henrico Doctors' Hospital - 7 min drive - 5.3 miles
  • University of Richmond - 11 min drive - 7.2 miles
  • Lewis Ginter Botanical Garden - 13 min drive - 8.8 miles
  • Virginia Commonwealth University - 16 min drive - 12.7 miles

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Panera Bread - ‬8 min walk
  • ‪Silver Diner - ‬4 min walk
  • ‪Capital Ale House - ‬5 min walk
  • ‪Chipotle Mexican Grill - ‬7 min walk
  • ‪Lobby Bar @ Marriott Richmond Short Pump - ‬12 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel near Short Pump Town Center
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
  • 1 building
  • 125 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1640 sq ft of conference space
  • 148 sq m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Water dispenser
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

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  • Parking included
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 5 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

How close is Comfort Suites Innsbrook - Short Pump to the airport?

Comfort Suites Innsbrook - Short Pump is 21.1 mi (28-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?

As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Comfort Suites Innsbrook - Short Pump on Nov 20, 2025 start from $89.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Comfort Suites Innsbrook - Short Pump have an airport shuttle?

Airport shuttle services are not available at Comfort Suites Innsbrook - Short Pump.

Does Comfort Suites Innsbrook - Short Pump offer free breakfast?

Comfort Suites Innsbrook - Short Pump offers free buffet breakfast every day from 6 AM to 9 AM.

Is there a casino at Comfort Suites Innsbrook - Short Pump?

No, there is no casino at this hotel.

What time is check-in at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; Check-in end time: 7 AM. A fee applies for early check-in.

Is there free parking at Comfort Suites Innsbrook - Short Pump?

This hotel offers free self parking.

Does Comfort Suites Innsbrook - Short Pump have a pool?

Comfort Suites Innsbrook - Short Pump features an indoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does Comfort Suites Innsbrook - Short Pump have a spa?

There are no spa services available at this hotel.

How close is Comfort Suites Innsbrook - Short Pump to downtown Glen Allen?

Comfort Suites Innsbrook - Short Pump is 0.3 mi away from Innsbrook.

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.4
Rating 10 - Excellent. 273 out of 1001 reviews
Rating 8 - Good. 198 out of 1001 reviews
Rating 6 - Okay. 179 out of 1001 reviews
Rating 4 - Poor. 153 out of 1001 reviews
Rating 2 - Terrible. 198 out of 1001 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Stayed 1 night in Jun 2025

2/10 Terrible

Jerry

Disliked: Staff & service
Upon arrival our room was not ready. I understand that so we went out and picked up a few item then came back at almost 4pm because we had a concert to get ready for and we have traveled all day. Still people waiting on rooms. Our check in was at 3 it is now almost 4 and our room still is not ready and we cant be given a time when it will be. We told her to just cancel our reservation we would get another room somewhere. They still charged my credit card for a service that was not given. Very bad buisness.
Stayed 1 night in Aug 2025

2/10 Terrible

Kathleen

Traveled with family
Disliked: Amenities
Mold along ceiling in the room, smelled like smokers throughout hallway and room itself (tried to mask with air fresheners), 4 hand towels provided (said out of bath towels, provided two pool towels when asked), bathroom filled with insects when we got up in the night. Horrible, horrible experience. Will be reporting to Board of Health.
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the best

The room they gave us was stuffy sticky and had little to no lighting! It smelled bad and just was not comfortable at all!! There was a terrible mix up with the hotel and hotels.com which made our check in even worse the side door by our room was broken so any and everyone could just walk in people were smoking weed outside the property just all around not the best experience
Stayed 1 night in Jul 2025

6/10 Okay

Cheryl

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Alice

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Octavia

Stayed 1 night in Jul 2025

2/10 Terrible

Isaak

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pubes in the bathroom upon check-in. Elevator barely working and not inspected since 2022. Smelled like cigarette smoke in a non smoking room. Whole place was grimy and gross. The complimentary shampoo was opened and used. The tub was gross.
Stayed 1 night in Jul 2025

2/10 Terrible

Adam

Stayed 2 nights in Jul 2025

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

8/10 Good

Vicki

We had a small issue checking in. First room the door would not lock; second room had not be cleaned and no sheets on bed; third room was a hit. At night the room across the hall from us partied in the hall until 1:30. But I did not make a complaint because I did not want to cause any problems. Perhaps set some kind of noise signage to discourage that behavior.
Stayed 1 night in Jul 2025

8/10 Good

Christopher

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Stayed 1 night in Jul 2025

4/10 Poor

Steven

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The elevators were filthy and very hot. The breakfast was sub par. The carpet in my room was badly stained. The pillows were old and flat. The bathroom tile floor was filthy. The entire vibe of the hotel was unkept.
Stayed 1 night in Jul 2025

4/10 Poor

Oghenekome

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality hotel. Remote had no batteries, some lamps had to lightbulbs, and toilet didn’t work. Unfortunate for such a good location.
Stayed 2 nights in Jul 2025

4/10 Poor

Claire

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Won’t be back.

It was impossible to get towels. We were told that they were all in the dryer. The outlet in the bathroom didn’t work.
Stayed 2 nights in Jul 2025

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities

I expect better

Toilet seat broken, couldn't use the tub, door security latch broken, no smoke detector missing., you had to slam door to get it closed or hard to open, microwave didn't work. Morning breakfast worker rude, in the way, started put stuff away at 9:30
Stayed 1 night in Jul 2025

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience

We get there and they don’t have the room we even booked for because of issues with rooms and now we know why. We get to our room and it smells horrible in the hallway and in the room we go to take our shoes off and my sock got soaking wet. We was going to another room but the guy said that the toliet was going to run all night and we left staying somewhere that didn’t smell like mold-floor was-dry and no bugs. Never will I stay in a Comfort Inn again!
Stayed 1 night in Jul 2025

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible would not stay again.

Management wouldn’t do anything about the noise of a basketball team that was in there running through the halls and banging on doors and till 3am then finally offer for us to move rooms instead of asking the guests to just follow the curfew policy and be quiet. Trash everywhere. Pool was nasty. Real disappointment.
Stayed 2 nights in Jul 2025

8/10 Good

ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
Stayed 1 night in Jul 2025

4/10 Poor

Susan, Westerly

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was very disappointed staying here. The whole hotel was very dirty and falling apart. Our room smelt like old vomit, the bathroom door handle was falling off. The dirt and dust everywhere was awful and the ceiling was leaking in multiple places in the common area next to the breakfast buffet with no bucket to catch it in some areas. Our entire floor smelt like marijuana. We never made it to the pool because we were disgusted by everything else.
Stayed 3 nights in Jul 2025

8/10 Good

SHERI

Stayed 2 nights in Jun 2025

4/10 Poor

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025