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Comfort Suites Innsbrook - Short Pump

Property class: 2.5
Victorian hotel near Short Pump Town Center

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Photo gallery for Comfort Suites Innsbrook - Short Pump

A spacious lobby with a curved staircase, a reception desk, and a view into the dining area.
A modern hotel kitchen with a central island, microwave, coffee machines, and a buffet setup.
A hotel room with two beds, a desk, a chair, and a large window.
An indoor swimming pool with clear glass walls, blue lounge chairs, and a brick wall with windows.
A lobby with a curved staircase, a flag, a refrigerator, and seating area.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Short Pump Village
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪6 min drive‬
  • Place, Elk's Lodge
    ‪6 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪38 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a bedside table with a lamp, and a small desk with a telephone.

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Room

Studio Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a large bed, a desk with a television, a red armchair, and a small table with a lamp.

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a bed, a red sofa, a brown chair, a small table, and a nightstand with a lamp.

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a bed, a red sofa, a brown chair, a small table, and a nightstand with a lamp.

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a kitchenette, a dining area with a red sofa, and a patterned carpet.

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, a chair, and a large window.

Studio Suite, Multiple Beds, Non Smoking

  • 325 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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An indoor swimming pool with clear water, a lifeguard stand, and a no diving sign on the wall.

Comfort Suites At Virginia Center Commons

Glen Allen
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
8.2 out of 10, Very Good, 1,645 reviews
$85 nightly
The price is $98
Oct 18 - Oct 19
Total with taxes and fees
Comfort Suites At Virginia Center Commons

About the neighborhood

Glen Allen

In shopping district.Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Elk's Lodge. Regency Square Mall and Sheltering Arms Institute are also within 6 miles (10 km).

What's nearby

  • Short Pump Village - 4 min drive - 2.6 miles
  • Short Pump Town Center - 6 min drive - 3.4 miles
  • Elk's Lodge - 6 min drive - 1.9 miles
  • Bowlero West End - 9 min drive - 3.5 miles
  • Regency Square Mall - 11 min drive - 5.7 miles

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Wawa - ‬15 min walk
  • ‪Golden Corral - ‬18 min walk
  • ‪Devil's Lettuce - ‬7 min walk
  • ‪Five Guys - ‬8 min walk
  • ‪Starbucks - ‬8 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel near Short Pump Town Center
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
  • 1 building
  • 125 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1640 sq ft of conference space
  • 148 sq m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Water dispenser
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Similar properties

An indoor swimming pool with clear water, a lifeguard stand, and a no diving sign on the wall.
Comfort Suites At Virginia Center Commons
Glen Allen
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.1 out of 5, Very good, 1,645 reviews
$85 nightly
The price is $98
Oct 18 - Oct 19
Total with taxes and fees
Comfort Suites At Virginia Center Commons

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 on-site accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 5 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

How close is Comfort Suites Innsbrook - Short Pump to the airport?

Comfort Suites Innsbrook - Short Pump is 21.1 mi (28-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?

As of Oct 11, 2026, prices found for a 1-night stay for 2 adults at Comfort Suites Innsbrook - Short Pump on Nov 8, 2026 start from $90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Comfort Suites Innsbrook - Short Pump have an airport shuttle?

Airport shuttle services are not available at Comfort Suites Innsbrook - Short Pump.

Does Comfort Suites Innsbrook - Short Pump offer free breakfast?

Comfort Suites Innsbrook - Short Pump offers free buffet breakfast every day from 6 AM to 9 AM.

Is there a casino at Comfort Suites Innsbrook - Short Pump?

No, there is no casino at this hotel.

What time is check-in at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; Check-in end time: 7 AM. A fee applies for early check-in.

Is there free parking at Comfort Suites Innsbrook - Short Pump?

This hotel offers free self parking.

Does Comfort Suites Innsbrook - Short Pump have a pool?

Comfort Suites Innsbrook - Short Pump features an indoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does Comfort Suites Innsbrook - Short Pump have a spa?

There are no spa services available at this hotel.

How close is Comfort Suites Innsbrook - Short Pump to downtown Glen Allen?

Comfort Suites Innsbrook - Short Pump is 0.3 mi away from Innsbrook.

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

5.8
Rating 10 - Excellent. 218 out of 1004 reviews
Rating 8 - Good. 148 out of 1004 reviews
Rating 6 - Okay. 175 out of 1004 reviews
Rating 4 - Poor. 169 out of 1004 reviews
Rating 2 - Terrible. 294 out of 1004 reviews

5.6/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Nice hotel.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 3 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Staff & service
I couldn’t even write a review for this place because when we walked in at 8:30 PM, they told us that they had canceled our reservation because they had no cleaning staff. They never called, they didn’t try to call and they told us that there was nothing they could do. So at 8:30 PM with my two children I was left to try to find alternative housing. The front desk person didn’t stand up when we walked in and did not seem to even care about the situation, we were now placed in.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel everything was essentially located food shopping. It was a great stay
Stayed 4 nights in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Photos are old or edited. The hotel was filthy! Would not recommend staying here.
Stayed 2 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it was dirty from the first step we took
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Awesome property
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice room great pool
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelt so bad! I had to change my room twice. It smells like dog and smoke. It was not clean at all. It was so much dust. The breakfast made me sick although it tasted okay. If your looking for a place for emergencies then this will do but NOT for a staycation
Stayed 3 nights in May 2026
Verified review

2/10 Terrible

Disliked: Property conditions & facilities
The bed was clean.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Pool out of order. Had to change room twice.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was excellent
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness
The room still had someone’s clothes the closet. The room smelled of smoke. A couple of guys followed my wife and little cousin around the building causing them to feel uncomfortable and unsafe. The pool was off colored and all doors were held open by rocks. Went to the store and my kids called crying because a Mexican man walked in our room and he used a key but he was intoxicated and they had to push him out of them room.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful as usual
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staff was courteous and responsive to the request for more towels as well as a stopped toilet. We noticed in the morning of our departure that our smoke detector was missing its battery. Breakfast was poorly stocked, running out of milk as well as serving partly frozen eggs. We ate out the second morning. Though the hotel was giving a run down appearance, our beds were comfortable and and our room was clean.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everyone was extremely nice. Clean hotel!
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awful the bed comforter had cigarettes holes on the comforter, it smell and it was not a good stay.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness
Rooms could’ve been updated but and ok stay overall
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
The staff was amazing.
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just because this Inn is located in Short pump does not mean it is a great location. The hotel rooms are dirty the bathroom had a hole in the ceiling above the shower in room 310. The furniture should be thrown away!! Be aware some of the rooms on the floor were left open all night which was pretty weird!! What we paid for this room was not worth it. I would advise sleep in your vehicle.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to leave part way through the stay due to bedbugs and SO many other deficiencies. NEVER STAY HERE!
The carpet isn’t even fully installed.
Not even the door hardware is installed correctly.
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Need repair
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Friendly staff and consistent quality
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms terrible condition
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Call before you book. I went when it was 100 degrees. The property appeared to be under construction. No AC in the halls, elevator, or lobby. The pool was closed. Cable was glitchy. No snacks or beverages in the lobby for purchase. Later found a vending machine in a closet. Sloppy workmanship with painting and caulking in the bathroom gave an icky vibe. However, the price was cheap, the AC in the room worked, the staff was pleasant, and it was centrally located.
Stayed 1 night in Jul 2026

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