Book Fairmont rooms in Maroma

"Don't spend the extra money for the club level! You get nothing extra for it."

"We stayed at Moon Palace in Cancun and attended a presentation at Moon Palace Grand. Overall, the experience was quite disappointing. The rooms at Moon Palace were not great—they felt outdated and not as clean or well-maintained as we expected for a resort at this price point. The resort also felt extremely crowded the entire time. There were too many people everywhere, especially in common areas like the arcade, which made it hard to enjoy. Even basic things like meals became frustrating, with long lines for lunch and dinner buffets almost every day. As vegetarians, we also struggled with food options. There were very limited choices available, and it became repetitive and difficult to find satisfying meals throughout the stay. Our biggest concern, however, was the experience at Moon Palace Grand during the presentation. The staff there came across as unhelpful and at times rude, which left a very negative impression. A simple issue like missing shower gel in the room turned into a hassle—we had to call multiple times, and it still took a long time to be delivered. Overall, the experience did not live up to the expectations or the cost. Between the crowded environment, limited food options, poor room quality, and service issues at Moon Palace Grand, it wasn’t the relaxing vacation we were hoping for. "

"It was great"

"Very nice and clean nice swim up sweet "

"We been going there for approximately 20 years and "

"Only complaint was slow wifi but everything else 5 star. Super friendly staff and great location!"