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4.2 out of 5

"The staff at Hotel Zena was the best I’ve ever encountered at a hotel. They went above and beyond to help us and accommodate us throughout our stay. ... " More

By a verified traveler on Tue 22 Mar 2022

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Hotel Description

4-star boutique aparthotel near White House

City center stay

A stay at this Downtown Washington D.C. aparthotel places you within half a mile (1 km) of Walter E. Washington Convention Center and 2 miles (3 km) of White House. National Mall and Capital One Arena are also within 2 miles (3 km).

Renovated in 2020

This aparthotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, express check-out, and valet parking. A communal living room, WiFi in public areas, and a computer station are also on offer.

Comfy beds, WiFi

Boasting comforts such as pillowtop beds and Frette Italian sheets, the 191 apartments offer thoughtful touches like espresso makers and pillow menus. Smart TVs come with satellite channels, and other amenities include WiFi and iPod docks.

Zena Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$170* Per night/room Feb 24 - Feb 25

Zena Circle View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Zena Circle View King Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mobility/Hearing Accessible Zena Two Queens with Roll-in Shower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mobility/Hearing Accessible Zena Accessible Queen with ADA Tub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Zena King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Zena, a Viceroy Urban Retreat ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Zena, a Viceroy Urban Retreat

Everyone (1) Couples (1) Family (2)
5 out of 5

Posted by on Jul 20, 2022

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5 out of 5
The staff at Hotel Zena was the best I’ve ever encountered at a hotel. They went above and beyond to help us and accommodate us throughout our stay. We love the women empowered theme throughout this hotel. My 9 year old son said we weren’t hip enough to stay at this hotel. It’s certainly progressive, and we will stay again and recommend to everyone traveling to DC.

Posted by on Mar 22, 2022

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Comment from Hotel Management

Mar 24, 2022 by Hotel Zena Team

Hello Karen, We are thrilled to hear that you and your son enjoyed your time at Hotel Zena. We are proud to hear that a young man such as your son understands the importance of women's empowerment. We cannot wait to host you both in the future.

5 out of 5
Rooftop pool and bar are great just have to go to front desk every time you go to pool to be let in

Posted by on Jul 9, 2021

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1 out of 5
The staff at front desk needs training in hospitality, we were 4 traveling together booked 2 rooms they gave us the rooms on different floors, my room was missing the in room coffee, the safe, the iron with the ironing board, I had to ask for all this items at the front desk also the water bottles were missing the pool was closed. Horrible experience

Posted by on Jun 4, 2021

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Comment from Hotel Management

Aug 3, 2021 by Hotel Zena Staff Washington, DC

Thank you for sharing your experience. Due to COVID, we did limit high-touch items in our guest rooms that were available upon request. We do hope that you will give us another chance and hope to have you back again.

5 out of 5
People were so very friendly and helpful. While there wasn’t housekeeping due to Covid concerns, room needs were accommodated as needed. Great location, so close to everything.

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 19, 2021 by Zena Team.

Hello Anonymous, Thank you for being our guest at the Hotel Zena. We are delighted to hear that you were able to take advantage of our close proximity to the National mall and awesome restaurants. We are also looking forward to being able to provide full housekeeping services to our guests in the future. We can't wait to have you back soon.

About the Hotel Zena, a Viceroy Urban Retreat

Location 1155 14th St Nw, Washington, DC 20005

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from September 25 to May 29:

  • Swimming pool

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Event space at this aparthotel measures 3726 square feet (346 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Zena, a Viceroy Urban Retreat. The aparthotel can provide concierge services and wedding services. For a fee, parking is available. You'll have access to the outdoor pool at a partner property. A complete renovation of Hotel Zena, a Viceroy Urban Retreat was completed in October 2020. This 4-star Washington aparthotel is smoke free.

  • 1 building
  • 191 guestrooms or units
  • 14 levels
  • 3726 sq ft of conference space
  • 346 sq m of conference space
  • Built in 1972
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Washington Union Station (2.8 km / 1.7 mi)
  • Metro station: McPherson Sq. Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

Hotel Zena, a Viceroy Urban Retreat offers 191 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels, pay movies, and smart speakers. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • IPod dock
  • Smart speaker
  • Smart television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Hotel Zena, a Viceroy Urban Retreat has a restaurant on site.

Figleaf Bar & Lounge - This restaurant specializes in American cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Nearby Activities

Recreational amenities at the aparthotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of: COVID-19 Guidelines (CDC); GBAC STAR Facility Accreditation (global expert); Intertek Cristal (3rd party expert - Global); Ecolab (3rd party expert - Global); Bureau Veritas (3rd party expert - Global); SafeStay (AHLA - USA); Safe Travels (WTTC - Global).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SGS (3rd party expert - Global)
  • Protective clothing is available to guests
  • Property follows sanitization practices of Travel in the New Normal (US Travel - USA)
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 125 per accommodation, per night
  • Resort fee: USD 28.74 per accommodation, per night

The resort fee includes:

  • Bicycle storage
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 20.00 for adults and USD 20.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 0.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0.00 per night (rates may vary)
  • Covered valet parking fee: USD 50 per night (in/out privileges)
  • Covered extended parking fee: USD 50 per night
  • Early check-in fee: USD 125 (subject to availability)
  • Late check-out fee: USD 125 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Donovan House
  • Donovan House Hotel
  • Donovan House Hotel Washington
  • Donovan House Washington
  • Donovan Hotel Washington
  • Donovan Hotel
  • Donovan Washington

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.