10/10 Excellent
CHRISTOPHER
Traveled with group
Mar 16, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alright so as for my stay, everything went perfect, well Just a heads up if you are visiting from out of town, please do not get a rental. You will be better off taking a uber/lyft to your destination far away. Driving in and out of here is a nightmare, and I wouldn’t wish it on anyone. Everything from casual bars and restaurants to upscale places are within a 10 minute walking distance, there are some places I reviewed in DC that are included. Plus, you can avoid wasting the 40-60 dollars daily parking as well. almost but I still gave it 5 stars. I came for my birthday and while alot of people expect perfect service from the Ritz because of its reputation, and price, I have learned from prior stays with this Hotel in other locations, execution is key.
My host Kenneth, and Zele were very welcoming, pleasant and courteous. Whenever an issue arose, they apologized and offered solutions which I encountered my first night.
I went out with my friends to do some pre-birthday celebration and came back with leftovers worth 200.00. When I came back to my room the fridge that was in there was the honor bar already stocked with wine beverages which if I removed would be charged to me. I needed the space for my food and even if I temporarily removed the items, my stuff still wouldn’t fit. I was too drunk to go back downstairs so it was just wasted food.
I brought this to Zele, and Kenneth attention and they apologized and advised I can bring any leftovers to the front desk for them to
CHRISTOPHER
Stayed 7 nights in Mar 2024