Book a hotel near Strasenburgh Planetarium, Downtown Rochester

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"I was overcharged. I paid through the hotels app and then the facility charged my card again. When I contacted the facility I kept getting past over to the next shift with no resolution. Also I texted the facility and no response back. First room we were put in there was no electricity in the room. Second room I was moved to there was feces in the toilet. There were also mice in the lobby. I would not recommend staying here."

"Staff were courteous and helpful across the board. Our room was clean, beds were comfortable. Would definitely return"

"The hotel was very clean and the room was clean and comfortable. The staff were nice, helpful, and available. The neighborhood where the hotel is located is very artsy and fun."

"I was worried about negative reviews but hoped these were from people that are hard to satisfy. I was very wrong. The filthiest and dirtiest property we have ever stayed at. Cannot believe it was the Hyatt brand. Stained carpets everywhere - room and common areas, stains on sheets and bedding. Basically a dirty room that was lightly surface-cleaned. Simply disgusting. Paper-thin wall. Overall, a terrible property in dire need of many improvements. This was our first trip, with many more to come to Rochester and will never stay there again. T"

"Broken lamp glued together and with a prerty questionable stain. Not that I am picky but it was the first thing I saw when I woke up or went to sleep. Leaking water in the hallway, and the restaurant wasnt open during our stay, whixh was part of the decision to stay there. "