Find & compare luxury hotels in Rochester, NY

"The desk personnel were great. They were responsive to my needs. They worked hard to find the best transportation for me. "

"Hats off to Matt at the front desk. I arrived 2 hours before check in and he went out of his way to get me into a room immediately. At first he didn’t think there was a clean room, so he asked if the 2nd floor was alright? There was no elevator to the 2nd floor and I had a lot of things to carry so I told him I would come back at check in. He even offered to help me carry my bags to the 2nd floor, and I declined. This is when Matt double checked with house keeping and a room had just been cleaned. Matt and all of the personnel were very helpful and friendly. The property was very clean and in a great location. Thank you Matt and staff for an excellent stay! I would highly recommend this property!"

"Good location for my trip. Environment was good for sleeping. Friend greeting at front desk by Mark. We were a planned late , had no issues."

"Great breakfast! Need hand sanitizer in dining area. Rooms need attention. Our bathroom wall had a hole in it. TV situation was poor-couldn’t get local channels "

"The customer service was very pleasant & inviting 🙂"

"Just Noisy its on a very busy street"