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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3.0 star property
3-star hotel near University of Rochester

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Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Exterior
Property amenity
Bar (on property)
Property amenity
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Housekeeping
  • Breakfast available

Explore the area

View in a map
800 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪15 min walk‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(41 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed (Wet Bar)

7.4 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

7.8 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.4 out of 10
Very good
(39 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Rochester

Near the airport.You'll find Marketplace Mall and Monroe Community College within 2 miles (3 km) of this hotel. Tim Hortons Iceplex and Fair and Expo Center are also within 3 miles (5 km).

What's nearby

  • Monroe Community College - 14 min walk - 0.8 miles
  • Marketplace Mall - 15 min walk - 0.8 miles
  • University of Rochester - 6 min drive - 3.4 miles
  • Strong Memorial Hospital - 6 min drive - 3.4 miles
  • Rochester Institute of Technology - 7 min drive - 4.8 miles

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Shake Shack - ‬5 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬7 min walk
  • ‪Panera Bread - ‬7 min walk
  • ‪Mission BBQ - ‬10 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3-star hotel near University of Rochester
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 4300 square feet (399 square meters) and includes conference space. The business-friendly Holiday Inn Hotel & Suites Rochester - Marketplace by IHG also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This 3-star Rochester hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 4300 sq ft of conference space
  • 399 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish, Ukrainian

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Pool use is for registered hotel guests only.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Hotel

Frequently asked questions

How close is Holiday Inn Hotel & Suites Rochester - Marketplace by IHG to the airport?

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG is 7.8 mi (14-min drive) away from the Greater Rochester Intl. Airport (ROC) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

As of Aug 18, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG on Aug 26, 2025 start from $121.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG.

How close is Holiday Inn Hotel & Suites Rochester - Marketplace by IHG to the beach?

This hotel is 16.7 mi (25-min drive) from Ontario Beach Park.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offer free breakfast?

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG does not offer free breakfast.

Is there a casino at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

This hotel offers free self parking.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG have a pool?

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG features an indoor pool.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Hotel & Suites Rochester - Marketplace by IHG to downtown Rochester?

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG is 4.7 mi away from Rochester.

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 436 out of 1003 reviews
Rating 8 - Good. 293 out of 1003 reviews
Rating 6 - Okay. 142 out of 1003 reviews
Rating 4 - Poor. 67 out of 1003 reviews
Rating 2 - Terrible. 65 out of 1003 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Overpriced

We thought it was overpriced for this hotel.
Stayed 2 nights in May 2025

4/10 Poor

Zulma

Business traveler
Está bien ubicado pero los martes están con hoyos para botar y el clóset necesita remodelación
Stayed 4 nights in May 2025

8/10 Good

Debbie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a king size bed and it was way too soft for our liking.
Stayed 2 nights in May 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk clerk that checked us in was incredibly helpful. We enjoyed our stay. The hotel was clean and quiet.
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Stayed 1 night in May 2025

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Hope you don't get the mean desk girl!

The first time we tried to check in the woman at the desk was very rude. She never grated us just asked our last name. It was 1:30 pm. Then she proceeded to tell us "check in time is 3pm. I have no rooms because we are short staffed. Come back at 3pm (as she tapped her finger on the desk). We have been full since Wednesday and there are NO rooms until 3pm". It was her tone of voice that ruined our day! We went back at 2:30 as we drove 5 hours and had no where to go. The gentleman at the desk was so kind and that was all we wanted. And amazingly there was a room! The room was average, but we were only there one night. He said the manager would call me and took my number but I never received a call so...take your chances. My daughter stayed at the Hilton Spark and had an awesome experience. We were there for my Grandson's graduation from RIT
Stayed 1 night in May 2025

8/10 Good

Denisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Rebecca

Stayed 1 night in May 2025

4/10 Poor

Jamie

Disliked: Cleanliness, property conditions & facilities
first room, tv have no caption and they tried to figure out and they are clueless. I asked to move to another room, they did. All room should have captions but that tv is not captions at all. Need update all new tv. Second room, in the bathroom the bathtub has some kind of rough texture on the tub and some ants in the bathroom.
Stayed 3 nights in Apr 2025

8/10 Good

Farah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best day ever

Stayed 2 nights in May 2025

2/10 Terrible

Xiaocun

Traveled with family
Disliked: Staff & service
This was the worst check-in experience I’ve had in over a decade of travel. I arrived at 4:00 PM—well past the standard 3:00 PM check-in time—only to be told my room wasn’t ready. The front desk staff offered no greeting; the first word spoken to me was, “Name?” When I asked why the room wasn’t ready or when it would be, the response was, “I don’t know,” followed by, “It’s not my fault.” Over 20 guests, mostly families with children, were waiting in the lobby with no information, assistance, or courtesy. Some families had already been waiting for more than 30 minutes before I arrived and were still not checked in. When a few guests voiced frustration, the receptionist shouted, “Stop yelling in the lobby!”—a completely unprofessional and inappropriate response. The situation worsened when a man, who appeared to be the supervisor, showed up and loudly announced, “We are trying to solve the problem, please be quiet.” This was not an appropriate or effective way to address understandably upset guests. It was clear that this hotel suffers from poor management and is severely understaffed. I strongly advise against staying here.
Stayed 1 night in Apr 2025

10/10 Excellent

Jeanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night.

Nice place for a 1 night stay. Close to things.
Stayed 1 night in Apr 2025

10/10 Excellent

LaVar

Stayed 3 nights in Apr 2025

10/10 Excellent

Roujene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 1 night in Apr 2025

2/10 Terrible

ARELIS

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Natlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place they even sent a text asking how my stay was thanks
Stayed 3 nights in Apr 2025

6/10 Okay

Paul

Traveled with family
Disliked: Amenities, property conditions & facilities
We stayed here a year ago and we loved it. This time staff wasnt friendly and werent informed of the pool being closed as we checked and my kid begged to go to the pool. The room was dirty. Cut our stay early and found another hotel.
Stayed 2 nights in Apr 2025

8/10 Good

Amy

Liked: Staff & service
Very friendly and overall good experience. We picked the hotel because it had an EV car charger and a bar. The EV charger worked well, but we were disappointed that the bar was closed when we arrived at 9:30 even though it was supposed to be open until 10.
Stayed 1 night in Apr 2025

10/10 Excellent

Kip

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and very convenient stay!
Stayed 3 nights in Apr 2025

8/10 Good

Sarah

Stayed 2 nights in Apr 2025

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Joi

Disliked: Staff & service, amenities, property conditions & facilities
Overall room was clean. Shower head was broken. There was not kind of ventilation system in the bathroom. Pool was out of service. Very under staffed, hard to reach or find anyone working the front desk.
Stayed 2 nights in Apr 2025

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend away!

We were in the area for a weekend away. Very nice, clean hotel. Room was very spacious as we has a king suite. Staff was friendly and helpful. Close to everything in the city. We would stay here again.
Stayed 2 nights in Apr 2025

4/10 Poor

Kate

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The front desk staff was friendly. An outlet cover literally flew off, burning our charger and cord, staff didn't seem to care and we were not offered anything for the inconvenience. Pool was closed as well. Loud AC which barely worked to cool the room.
Stayed 2 nights in Apr 2025