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Home2 Suites by Hilton Rochester Henrietta, NY

3-star property
999 Jefferson Road, Rochester, NY 1-855-201-7819
3.4 out of 5
See all 12 travelocity Reviews

"Extremely friendly and accommodating staff! Room was spacious and clean. Pool area was a little aged and the water was a little murky. " More

By a verified traveler on Thu 14 Apr 2022

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Hotel Description

3-star hotel near Strong Memorial Hospital

Near the airport

You'll be within 3 miles (5 km) of Strong Memorial Hospital and 6 miles (10 km) of Rochester Institute of Technology with a stay here. Nazareth College and Blue Cross Arena are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Studio, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$174* Per night/room Jun 29 - Jun 30

Studio, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Premier Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Home2 Suites by Hilton Rochester Henrietta, NY ratings based on 12 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Home2 Suites by Hilton Rochester Henrietta, NY

Everyone (8) Family (2)
5 out of 5
Extremely friendly and accommodating staff! Room was spacious and clean. Pool area was a little aged and the water was a little murky.

Posted by , from Copenhagen on Apr 14, 2022

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Comment from Hotel Management

Apr 15, 2022 by Front Office Manager

Thank you for your recent stay and feedback. I'll have maintenance take a look at the pool. We hope you choose to stay with us again in the near future!

2 out of 5
The hotel was fine and so was the staff. The room next to us had a bunch of kids and they were blasting music and were extremely loud. I get it was a Saturday night but we got a hotel because we had to be up at 6 am for a hockey game. The first time my husband called the front desk the lady came right up and told them when there parents got back to go see her or they would be kicked out. Yes it got quite. Around 1 am they got very loud again screaming jumping around music. My husband called the front desk again but all they did was call the room to tell them to quite down. They did get a little bit quieter but still loud enough to where it made it hard to fall back to sleep. If it wasn’t for that we had a good stay. No sleep though equals tired parents and child. I might as well if just stayed home and traveled in the morning. It was horrible!!!!!!!!!!!!

Posted by on Feb 28, 2022

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Comment from Hotel Management

Mar 1, 2022 by Front Office Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4 out of 5

Posted by on Feb 26, 2022

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3 out of 5
When I arrived I was told there was an extra $150 charge for my 2 dogs. I was not told this in advance, and it was not on the website when I booked my stay.

Posted by , from Philadelphia on Nov 27, 2021

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Comment from Hotel Management

Dec 15, 2021 by Front Office Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2 out of 5

Posted by on Sep 23, 2021

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1 out of 5

Posted by on May 2, 2021

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4 out of 5

Posted by on Apr 20, 2021

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3 out of 5
I came to the hotel 20 minutes before check in time. I waited in the lobby for 5 minutes before anyone came to assist me. We are in the midst of a pandemic. The hand sanitizers near the elevator on each floor were empty. I reported to the front desk staff. The next day they were still empty. There was no hand soap available in the rooms to wash your hands. There was silverware in the drawer that was stuck together by something sticky on it. The toaster had sticky on the sides also.

Posted by , from Elmira on Nov 25, 2020

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5 out of 5
I liked that we could cook in our own suite if we chose, but could still have a free breakfast. Also liked the room & the pool was great for my girls. This a get a way might as a Christmas present for my grand daughter & a few of her friends: 10 year olds!!!

Posted by on Dec 31, 2019

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2 out of 5
Hotel was close to our destination . Hotel was OK until all the kids were running in the halls all evening and jumping until after 11 pm. Walls were paper thin I thought the baby was in our room. Sad nice place but miserable night.

Posted by on Dec 4, 2018

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About the Home2 Suites by Hilton Rochester Henrietta, NY

Location 999 Jefferson Road, Rochester, NY 14623

Property Features

Home2 Suites by Hilton Rochester Henrietta, NY offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 600 square feet (56 square meters). A library, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Home2 Suites by Hilton Rochester Henrietta, NY. Free self parking is available. This 3-star Rochester hotel is smoke free.

  • 89 guestrooms or units
  • 4 levels
  • 600 sq ft of conference space
  • 56 sq m of conference space
  • Built in 2014
  • To-go breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Library
  • BBQ grill(s)
  • Gift shop
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Home2 Suites by Hilton Rochester Henrietta, NY offers 89 accommodations with irons/ironing boards and blackout drapes/curtains. Accommodations have separate sitting areas and are furnished with double sofa beds. Flat-screen televisions are featured in guestrooms. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include showers. This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Shower
  • Housekeeping (on request)
  • Local calls (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 125 per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Food and water bowls and an off-leash area are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 125 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Home2 Suites Hilton Henrietta
  • Home2 Suites Hilton Henrietta Hotel
  • Home2 Suites Hilton Henrietta Hotel Rochester NY
  • Home2 Suites Hilton Rochester Henrietta NY
  • Home2 Suites Hilton Rochester Henrietta NY Hotel
  • Home2 Suites by Hilton Rochester Henrietta NY
  • Home2 Suites by Hilton Rochester Henrietta NY
  • Home2 Suites by Hilton Rochester Henrietta, NY Hotel
  • Home2 Suites by Hilton Rochester Henrietta, NY Rochester
  • Home2 Suites by Hilton Rochester Henrietta, NY Hotel Rochester

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.