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"The property was fine " More

By a verified traveler on Mon 13 Sep 2021

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Hotel Description

3-star hotel perfect for exploring Rochester

Downtown Rochester stay

With a stay at this Downtown Rochester hotel, you'll be steps from Rochester Riverside Convention Center and Genesee River. Geva Theatre Center and Blue Cross Arena are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a gym. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$148* Per night/room Feb 3 - Feb 4

Room, 1 King Bed with Sofa bed (Larger Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Rochester Downtown ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Rochester Downtown

Everyone (6) Couples (1) Family (3)
4 out of 5
The property was fine

Posted by on Sep 13, 2021

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Comment from Hotel Management

Sep 14, 2021 by Kevin

Dear Jenna Thank you for sharing your experience with us and we appreciate the high score. Please let us know if there is anything we could have done better to improve the score from a 4-5. Thank you again Kevin R GM

1 out of 5
Not a very nice girl at check in! Computer says free parking! When we got here , she tells us it’s 4 dollars a day to park! She didn’t care what the computer said! I asked her for some more coffee. She gave me 2 k cups, and said that’s all she had! (Really) that’s a lot of money for 2 k cups !!!!

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 2, 2021 by Kevin

Dear Anonymous. We are so sorry for the trouble you had during your recent stay. Unfortunately we do charge for parking and it is normally $10.00 per night but due to the work being done on the garage the city has temporarily lowered it to $4.00. Can you tell me where you saw it for free so we can correct that for future guests? Again we are so sorry for the experience and if there is anything we can do to make this right for you please let us know. Thank you Kevin R GM

3 out of 5

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 27, 2021 by Kevin

Dear Anonymous Thank you for taking the time to provide feedback in regards to your recent stay with. Please let us know what more we could do to achieve a 4 or 5 stars. We will do whatever it takes to improve your experiance. Thank you Kevin R GM

4 out of 5

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 18, 2019 by Kevin

Dear Anonymous Thank you for your feedback on you recent stay with. We are so glad you were pleased with your stay but if there was anything we could have done to earn a 5 star review, please let us know. Thank you Kevin Rosdahl GM

4 out of 5
It was very quiet despite being in the middle of downtown. The pool was terribly cold and small. It was very disappointing to not get free breakfast and parking. I expected it with the price that we paid.

Posted by , from Minnetonka, MN on Oct 21, 2019

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Comment from Hotel Management

Oct 23, 2019 by Kevin Rosdahl GM

Dear Doris Thank you for taking the time to share your recent stay with us. We are so glad that you found the hotel quite. We are so sorry you found the pool cold and small. We do keep the pool area at 87 and the pool at 84 but I will have maintenance check it to make sure it is at proper temp. As far as breakfast and parking go we do offer rates that include breakfast and parking at a discounted price so that could be an option in the future. We priced both our breakfast and parking based on the other hotels downtown and we are happy to report we are significantly less expensive than they are.. We hope you give us another chance the next time you are in Rochester. Thank you again

5 out of 5

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 13, 2019 by Kevin

Dear Anonymous Thank you for your feedback and we hope to see you again soon. Thank you Kevin Rosdahl GM

5 out of 5

Posted by on May 9, 2019

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Comment from Hotel Management

May 10, 2019 by Kevin

Dear Anonymous Thank you for the Great Review and we hope to see you again in the future. Thank you Kevin Rosdahl GM

3 out of 5
They should make breakfast free. I was not happy about this at all. The girl did nothing except bring us coffee, and we had to tip. I can serve myself continental breakfast especially when it is out in the open for the guests. I do not think it is fair to pay for cereal and they are labeling it as an "adult buffet". I paid almost $500 for two nights, so I should not have to pay for breakfast along with that expensive cost.

Posted by , from New Jersey on Jun 19, 2018

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Comment from Hotel Management

Jun 26, 2018 by Kevin Rosdahl GM

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5 out of 5

Hotel staff is amazing!

We had a disaster with our Travelocity reservation and the staff went out of their way to try to help us! They were amazing! The hotel was beautiful, the room we had was big, very clean and very comfortable! I highly recommend it!

Posted by on May 13, 2018

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Comment from Hotel Management

May 19, 2018 by Kevin Rosdahl GM

We are so sorry for what you went through with the error from Travelocity and we are so glad we were able to help in some way. Hopefully we see you back and you can call us directly and we will make sure everything is perfect.

About the Hilton Garden Inn Rochester Downtown

Location 155 E Main St, Rochester, NY 14604

Property Features

Hilton Garden Inn Rochester Downtown offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. There are 2 meeting rooms available. The business-friendly Hilton Garden Inn Rochester Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This 3-star Rochester hotel is smoke free.

  • 106 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 2015
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Newspapers for purchase
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Rochester Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Rochester Downtown offers 106 accommodations with iPod docking stations and safes. 37-inch flat-screen televisions come with pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Safe
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM and 10:00 AM.

Hilton Garden Inn Rochester Downtown has 2 restaurants serving lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 3
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7.95 and USD 15 for adults, USD 5.95 and USD 10 for children (approximately)
  • Self parking fee: USD 10 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Rochester Downtown
  • Hilton Garden Rochester Downtown
  • Hilton Garden Inn Rochester Downtown Hotel Rochester
  • Hilton Rochester
  • Rochester Hilton Garden Inn
  • Hilton Garden Inn Rochester Downtown Hotel
  • Hilton Rochester Rochester
  • Hilton Garden Inn Rochester Downtown Hotel
  • Hilton Garden Inn Rochester Downtown Rochester
  • Hilton Garden Inn Rochester Downtown Hotel Rochester

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.