With a stay at this Downtown Rochester hotel, you'll be steps from Rochester Riverside Convention Center and Genesee River. Geva Theatre Center and Blue Cross Arena are also within half a mile (1 km).
Multiple dining options
This smoke-free hotel includes 2 restaurants, an indoor pool, and a gym. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.
Hilton Garden Inn Rochester Downtown ratings based on 9 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton Garden Inn Rochester Downtown
Everyone (6)Couples (1)Family (3)
4 out of 5
The property was fine
Posted by Jenna on Sep 13, 2021
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Comment from Hotel Management
Sep 14, 2021
by Kevin
Dear Jenna
Thank you for sharing your experience with us and we appreciate the high score. Please let us know if there is anything we could have done better to improve the score from a 4-5.
Thank you again
Kevin R GM
1 out of 5
Not a very nice girl at check in! Computer says free parking! When we got here , she tells us it’s 4 dollars a day to park! She didn’t care what the computer said! I asked her for some more coffee. She gave me 2 k cups, and said that’s all she had! (Really) that’s a lot of money for 2 k cups !!!!
Posted by a verified traveler on Apr 2, 2021
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Comment from Hotel Management
Apr 2, 2021
by Kevin
Dear Anonymous. We are so sorry for the trouble you had during your recent stay. Unfortunately we do charge for parking and it is normally $10.00 per night but due to the work being done on the garage the city has temporarily lowered it to $4.00. Can you tell me where you saw it for free so we can correct that for future guests?
Again we are so sorry for the experience and if there is anything we can do to make this right for you please let us know.
Thank you
Kevin R GM
3 out of 5
Posted by a verified traveler on Mar 15, 2021
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Comment from Hotel Management
Mar 27, 2021
by Kevin
Dear Anonymous
Thank you for taking the time to provide feedback in regards to your recent stay with. Please let us know what more we could do to achieve a 4 or 5 stars. We will do whatever it takes to improve your experiance.
Thank you
Kevin R GM
4 out of 5
Posted by a verified traveler on Dec 13, 2019
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Comment from Hotel Management
Dec 18, 2019
by Kevin
Dear Anonymous
Thank you for your feedback on you recent stay with. We are so glad you were pleased with your stay but if there was anything we could have done to earn a 5 star review, please let us know.
Thank you
Kevin Rosdahl GM
4 out of 5
It was very quiet despite being in the middle of downtown.
The pool was terribly cold and small. It was very disappointing to not get free breakfast and parking. I expected it with the price that we paid.
Posted by Doris, from Minnetonka, MN on Oct 21, 2019
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Comment from Hotel Management
Oct 23, 2019
by Kevin Rosdahl GM
Dear Doris
Thank you for taking the time to share your recent stay with us. We are so glad that you found the hotel quite.
We are so sorry you found the pool cold and small. We do keep the pool area at 87 and the pool at 84 but I will have maintenance check it to make sure it is at proper temp.
As far as breakfast and parking go we do offer rates that include breakfast and parking at a discounted price so that could be an option in the future. We priced both our breakfast and parking based on the other hotels downtown and we are happy to report we are significantly less expensive than they are..
We hope you give us another chance the next time you are in Rochester.
Thank you again
5 out of 5
Posted by a verified traveler on Jul 13, 2019
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Comment from Hotel Management
Jul 13, 2019
by Kevin
Dear Anonymous
Thank you for your feedback and we hope to see you again soon.
Thank you
Kevin Rosdahl GM
5 out of 5
Posted by a verified traveler on May 9, 2019
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Comment from Hotel Management
May 10, 2019
by Kevin
Dear Anonymous
Thank you for the Great Review and we hope to see you again in the future.
Thank you
Kevin Rosdahl GM
3 out of 5
They should make breakfast free. I was not happy about this at all. The girl did nothing except bring us coffee, and we had to tip. I can serve myself continental breakfast especially when it is out in the open for the guests. I do not think it is fair to pay for cereal and they are labeling it as an "adult buffet". I paid almost $500 for two nights, so I should not have to pay for breakfast along with that expensive cost.
Posted by RI, from New Jersey on Jun 19, 2018
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Comment from Hotel Management
Jun 26, 2018
by Kevin Rosdahl GM
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
5 out of 5
Hotel staff is amazing!
We had a disaster with our Travelocity reservation and the staff went out of their way to try to help us! They were amazing! The hotel was beautiful, the room we had was big, very clean and very comfortable! I highly recommend it!
Posted by Pauline on May 13, 2018
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Comment from Hotel Management
May 19, 2018
by Kevin Rosdahl GM
We are so sorry for what you went through with the error from Travelocity and we are so glad we were able to help in some way.
Hopefully we see you back and you can call us directly and we will make sure everything is perfect.
Hilton Garden Inn Rochester Downtown offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. There are 2 meeting rooms available. The business-friendly Hilton Garden Inn Rochester Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This 3-star Rochester hotel is smoke free.
106 guestrooms or units
6 levels
2 dining venues
Built in 2015
Deli
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Wedding services available
Convenience store
Newspapers for purchase
Fireplace in lobby
ATM
Elevator
No smoking on site
Bar or lounge
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Grocery/convenience store
Snack bar/deli
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
, Internet access in public areas - high speed
Parking
Self parking (surcharge)
Transport
Train station: Rochester Station (0.8 km / 0.5 mi)
Parking: Self parking available for a surcharge
Room Amenities
Hilton Garden Inn Rochester Downtown offers 106 accommodations with iPod docking stations and safes. 37-inch flat-screen televisions come with pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
IPod dock
In-room dining (limited hours)
Flat-screen television
Premium channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Local calls (free)
Safe
Toiletries (free)
Telephone
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM and 10:00 AM.
Hilton Garden Inn Rochester Downtown has 2 restaurants serving lunch and dinner.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible path of travel
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair accessible parking
In-room accessibility (in select rooms)
Assistive listening devices available
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 2 AM
Minimum check-in age is: 21
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
Pets: USD 50 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 50 lbs per pet)
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Service animals are allowed
Service animals are exempt from fees/restrictions
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Pets allowed in specific rooms only
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Children stay free - maximum age 18
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Children stay free
Number of children who can stay free - 3
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 7.95 and USD 15 for adults, USD 5.95 and USD 10 for children (approximately)
Self parking fee: USD 10 per day
Pet fee: USD 50 per accommodation, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Garden Inn Rochester Downtown
Hilton Garden Rochester Downtown
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn
Hilton Garden Inn Rochester Downtown Hotel
Hilton Rochester Rochester
Hilton Garden Inn Rochester Downtown Hotel
Hilton Garden Inn Rochester Downtown Rochester
Hilton Garden Inn Rochester Downtown Hotel Rochester
You should know
Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Hilton Garden Inn Rochester Downtown is 6.8 mi (11-min drive) away from the Greater Rochester Intl. Airport (ROC) airport, the closest popular airport to the property.
Airport shuttle services are not available at Hilton Garden Inn Rochester Downtown.
This hotel is 7.5 mi (13-min drive) from Ontario Beach Park.
Free breakfast isn't offered at Hilton Garden Inn Rochester Downtown, but cooked-to-order breakfast is offered for a fee of between USD 7.95 and USD 15 for adults, USD 5.95 and USD 10 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.
No, there is no casino at this hotel.
Check-in is from 3 PM - 2 AM.
Free parking is not available at this hotel. Self parking is available for USD 10 per day.
Hilton Garden Inn Rochester Downtown features an indoor pool.
Yes, there are 2 restaurants on site.
There are no spa services available at this hotel.
Hilton Garden Inn Rochester Downtown is 0.1 mi away from Rochester.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
