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"They should make breakfast free. I was not happy about this at all. The girl did nothing except bring us coffee, and we had to tip. I can serve myself
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Within a 10-minute walk of this Downtown Rochester hotel, you'll find Genesee River's High Falls and Blue Cross Arena. Eastman School of Music and Strong are also within half a mile (1 km).
Renovated in 2015
This smoke-free hotel includes 2 restaurants, an indoor pool, and a fitness center. Traveling on business? Take advantage of the 2 conference rooms, 24-hour business center, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.
Free Internet, iPod docks
Featuring conveniences like refrigerators and microwaves, the 106 guestrooms offer free WiFi and free wired Internet, as well as iPod docks. Flat-screen TVs, room service, and free local calls are also available.
Hilton Garden Inn Rochester Downtown ratings based on 6 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Hilton Garden Inn Rochester Downtown
Everyone (5)Family (1)
4 out of 5
Posted by a verified traveler on Dec 13, 2019
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4 out of 5
It was very quiet despite being in the middle of downtown.
The pool was terribly cold and small. It was very disappointing to not get free breakfast and parking. I expected it with the price that we paid.
Posted by Doris, from Minnetonka, MN on Oct 21, 2019
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Comment from Hotel Management
Oct 23, 2019
by Kevin Rosdahl GM
Dear Doris
Thank you for taking the time to share your recent stay with us. We are so glad that you found the hotel quite.
We are so sorry you found the pool cold and small. We do keep the pool area at 87 and the pool at 84 but I will have maintenance check it to make sure it is at proper temp.
As far as breakfast and parking go we do offer rates that include breakfast and parking at a discounted price so that could be an option in the future. We priced both our breakfast and parking based on the other hotels downtown and we are happy to report we are significantly less expensive than they are..
We hope you give us another chance the next time you are in Rochester.
Thank you again
5 out of 5
Posted by a verified traveler on Jul 13, 2019
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Comment from Hotel Management
Jul 13, 2019
by Kevin
Dear Anonymous
Thank you for your feedback and we hope to see you again soon.
Thank you
Kevin Rosdahl GM
5 out of 5
Posted by a verified traveler on May 9, 2019
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Comment from Hotel Management
May 10, 2019
by Kevin
Dear Anonymous
Thank you for the Great Review and we hope to see you again in the future.
Thank you
Kevin Rosdahl GM
3 out of 5
They should make breakfast free. I was not happy about this at all. The girl did nothing except bring us coffee, and we had to tip. I can serve myself continental breakfast especially when it is out in the open for the guests. I do not think it is fair to pay for cereal and they are labeling it as an "adult buffet". I paid almost $500 for two nights, so I should not have to pay for breakfast along with that expensive cost.
Posted by RI, from New Jersey on Jun 19, 2018
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Comment from Hotel Management
Jun 26, 2018
by Kevin Rosdahl GM
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
5 out of 5
Hotel staff is amazing!
We had a disaster with our Travelocity reservation and the staff went out of their way to try to help us! They were amazing! The hotel was beautiful, the room we had was big, very clean and very comfortable! I highly recommend it!
Posted by Pauline on May 13, 2018
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Comment from Hotel Management
May 19, 2018
by Kevin Rosdahl GM
We are so sorry for what you went through with the error from Travelocity and we are so glad we were able to help in some way.
Hopefully we see you back and you can call us directly and we will make sure everything is perfect.
Hilton Garden Inn Rochester Downtown offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. There are 2 meeting rooms available. The business-friendly Hilton Garden Inn Rochester Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. A roundtrip airport shuttle is free (available on request). Parking is available for a fee. A complete renovation of Hilton Garden Inn Rochester Downtown was completed in 2015. This 3-star Rochester hotel is smoke free.
106 guestrooms or units
6 levels
2 dining venues
Built in 2015
Bar or lounge
Deli
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Front-desk safe
Wedding services available
Convenience store
Newspapers for purchase
Fireplace in lobby
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Grocery/convenience store
Snack bar/deli
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Rochester, NY (ROC-Greater Rochester Intl.) (7.3 km / 4.6 mi)
Train station: Rochester Station (0.9 km / 0.6 mi)
Property shuttles: Free airport shuttle
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Hilton Garden Inn Rochester Downtown offers 106 air-conditioned accommodations with iPod docking stations and complimentary toiletries. 37-inch flat-screen televisions come with pay movies. Refrigerators and microwaves are provided. This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
IPod dock
In-room dining (limited hours)
Flat-screen television
Premium channels
Movies for purchase
Refrigerator
Microwave
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Local calls (free)
Toiletries (free)
Telephone
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast from 6 AM to 10 AM.
Hilton Garden Inn Rochester Downtown has 2 restaurants serving lunch and dinner.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 2 AM
Minimum check-in age is: 21
Special check-in instructions:
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
Airport shuttle service is available on request from 6 AM to 10 PM. Fees may apply. Contact the property in advance to get details.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.
Airport shuttle service is offered on request from 6 AM to 10 PM. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children stay free when using existing bedding.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards
Number of children who can stay free - 3
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: USD 10.95 for adults and USD 6.95 for children (approximately)
Self parking fee: USD 10 per day
Valet parking fee: USD 15 per week
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Garden Inn Rochester Downtown
Hilton Garden Rochester Downtown
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn
Hilton Garden Inn Rochester Downtown Hotel
Hilton Rochester Rochester
Hilton Garden Inn Rochester Downtown Hotel
Hilton Garden Inn Rochester Downtown Rochester
Hilton Garden Inn Rochester Downtown Hotel Rochester
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
