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"The location was accommodating, welcoming, and helpful. I really enjoyed my stay. " More

By a verified traveler on Mon 20 Dec 2021

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Hotel Description

4-star Art Deco hotel near University of Rochester

City center retreat

Within a 15-minute walk of this Downtown Rochester hotel, you'll find Rochester Auditorium Theater and Main Street Armory. Also, Park Avenue is within half a mile (1 km) and Eastman School of Music is within 2 miles (3 km).

Full-service spa, dining

A full-service spa, a 24-hour gym, and a restaurant are all featured at this Art Deco hotel. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking.

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$154* Per night/room Aug 7 - Aug 8

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Multiple Beds, Balcony

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton ratings based on 19 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

Everyone (1) Couples (2) Family (1)
5 out of 5
The location was accommodating, welcoming, and helpful. I really enjoyed my stay.

Posted by on Dec 20, 2021

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5 out of 5
Friendly staff, nice bar area. Overall elegant place.

Posted by on Aug 18, 2021

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Comment from Hotel Management

Aug 29, 2021 by Hotel Manager

Thank you for choosing to stay at our hotel. Our stay truly cares and we appreciate the kind words.

5 out of 5
very nice

Posted by on Jul 1, 2021

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Comment from Hotel Management

Aug 29, 2021 by Hotel Manager

Thank you for choosing to stay at our hotel. Our stay truly cares and we appreciate the kind words.

2 out of 5
I liked the location of this property. It felt as if I were in a neighborhood between 2 houses. I did not like that their restaurant was not operational - the price should have discounted that.

Posted by on May 24, 2021

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4 out of 5

Posted by on Jun 12, 2019

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5 out of 5

Very friendly and helpful staff

My wife and I stayed here with three young children and had a great time. We especially felt the staff were super-friendly and helpful, and were very tolerant of the kids. The restaurant there, Char, was excellent and they made things off the menu for the children. The hotel is clean and comfortable and in a great neighborhood of Rochester.  

Posted by , from Jersey City, NJ on Oct 14, 2013

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4 out of 5

A great weekend getaway with the kids!

Pros: Close restaurants, Free Internet, Quiet
This was a "staycation" for us since we live in the area. We stayed with our 3 kids and went to the Strong Museum of Play, Memorial Art Gallery (1 block away), and Rochester Museum and Science Center (practically across the street). The kids loved the pool, we loved the room service and the close proximity to the museums. We are planning to do it again next year. We got a room with 2 queen beds and a sleeper sofa. They honored our request for early check in and a room with a balcony (it had 2!). The staff was friendly and proud of the hotel's recent complete remodel.

Posted by , from Stanley, NY 14561, USA on Apr 11, 2013

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2 out of 5

Tired Hotel

Cons: not super clean
This is a tired hotel that had its hey day. It needs some tlc badly. I had stayed here 18 years ago and it was da bomb back then. It is shabby and sad now and reminds me of a cheap New York Tourist hotel. Not worth the money. Great location. Bed was comfy. Room was skeezy. Cleanliness in question. I would not stay here again.I think you can get nicer for the same price--but maybenot the great location.

Posted by , from LV on Jul 26, 2011

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5 out of 5

Great location - great property!

Pros: Close restaurants, Free Internet, Quiet
The Strathallen is in an excellent Rochester location, walking distance to some museums and in a nice neighborhood. The restaurant was very good and the staff were tremendously helpful.

Posted by on Apr 12, 2011

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5 out of 5

Great value.

Pros: Free breakfast, Free Internet, Quiet
I have stayed at the Strathallan Hotel on business a few times and vastly prefer the comfort of the Strathallan to alternatives downtown. The rooms are a great value for the price. They are spacious and accommodating particularly for longer stays. The staff has been efficient and pleasant. It is my first choice for accommodations in Rochester.

Posted by , from Delmar, NY on Feb 8, 2011

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About the The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

Location 550 East Ave, Rochester, NY 14607

Property Features

The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton offers its guests a full-service spa, an indoor pool, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 6100 square feet (567 square meters) and includes conference space. A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton. Self parking is free. This Art Deco Rochester hotel is smoke free.

  • 1 building
  • 155 guestrooms or units
  • 9 levels
  • 6100 sq ft of conference space
  • 567 sq m of conference space
  • Built in 1978
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Rochester Station (2.5 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton offers 155 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.

CHAR Steak and Lounge - This steakhouse specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

Hatties Sushi & Cocktails - Onsite sushi bar. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ape + Canary Spa. Services include facials and body treatments.

The spa is open daily.

  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 40 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Strathallan
  • Strathallan DoubleTree
  • Strathallan DoubleTree Hilton Rochester

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.