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The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

4-star property
550 East Ave, Rochester, NY 1-855-201-7819

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3.8 out of 5
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See all 15 Travelocity Reviews

"My wife and I stayed here with three young children and had a great time. We especially felt the staff were super-friendly and helpful, and were very ... " More

By Rochesteralum, from Jersey City, NJ on Mon 14 Oct 2013

Points Of Interest

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Hotel Description

4-star ski hotel near Genesee River's High Falls

Near the slopes

Within a 15-minute walk of this East Avenue hotel, you'll find Rochester Auditorium Theater and Main Street Armory. Genesee River's High Falls and Eastman School of Music are also within 2 miles (3 km).

Full-service spa, dining

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the indoor pool and perks like free valet parking and a free area shuttle.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 155 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. MP3 docks, room service, and Egyptian cotton sheets are also available.

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$171* Per night/room Dec 19 - Dec 20

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Multiple Beds, Balcony

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton ratings based on 15 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

Everyone (1)
4 out of 5

Posted by on Jun 12, 2019

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5 out of 5

Very friendly and helpful staff

My wife and I stayed here with three young children and had a great time. We especially felt the staff were super-friendly and helpful, and were very tolerant of the kids. The restaurant there, Char, was excellent and they made things off the menu for the children. The hotel is clean and comfortable and in a great neighborhood of Rochester.  

Posted by , from Jersey City, NJ on Oct 14, 2013

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4 out of 5

A great weekend getaway with the kids!

Pros: Close restaurants, Free Internet, Quiet
This was a "staycation" for us since we live in the area. We stayed with our 3 kids and went to the Strong Museum of Play, Memorial Art Gallery (1 block away), and Rochester Museum and Science Center (practically across the street). The kids loved the pool, we loved the room service and the close proximity to the museums. We are planning to do it again next year. We got a room with 2 queen beds and a sleeper sofa. They honored our request for early check in and a room with a balcony (it had 2!). The staff was friendly and proud of the hotel's recent complete remodel.

Posted by , from Stanley, NY 14561, USA on Apr 11, 2013

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2 out of 5

Tired Hotel

Cons: not super clean
This is a tired hotel that had its hey day. It needs some tlc badly. I had stayed here 18 years ago and it was da bomb back then. It is shabby and sad now and reminds me of a cheap New York Tourist hotel. Not worth the money. Great location. Bed was comfy. Room was skeezy. Cleanliness in question. I would not stay here again.I think you can get nicer for the same price--but maybenot the great location.

Posted by , from LV on Jul 26, 2011

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5 out of 5

Great location - great property!

Pros: Close restaurants, Free Internet, Quiet
The Strathallen is in an excellent Rochester location, walking distance to some museums and in a nice neighborhood. The restaurant was very good and the staff were tremendously helpful.

Posted by on Apr 12, 2011

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5 out of 5

Great value.

Pros: Free breakfast, Free Internet, Quiet
I have stayed at the Strathallan Hotel on business a few times and vastly prefer the comfort of the Strathallan to alternatives downtown. The rooms are a great value for the price. They are spacious and accommodating particularly for longer stays. The staff has been efficient and pleasant. It is my first choice for accommodations in Rochester.

Posted by , from Delmar, NY on Feb 8, 2011

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4 out of 5

Pristine linens!

The accommodations are not the most modern. The television is an old crt model. But the room was clean. The sheets and bedding were a pristine white. The bed was made to show the mattress and allowed for easy inspection. I felt safe that the room was bed bug free. Overall the hotel has an old fashion charm.

Posted by , from Greensburg,Pa on Feb 8, 2011

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4 out of 5

Would stay there again.

This is not the newest hotel around, but a great value, spacious (real) suites and a wonderful location. A few quirky things like not many hangers but any shortcomings were addressed quickly by the friendly and competent staff. I would definitely stay there again.

Posted by on Nov 20, 2010

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5 out of 5

Great Stay

Great stay! The service was great, very helpful staff. There is so much to do in the location, and you can walk to all of it which was great since we didn't have a car. The staff are all knowledgeable about where to eat in the area or what to do. Room was nice for the price.

Posted by on Nov 25, 2009

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1 out of 5

Ran as fast as I could to another hotel!

Wow! Could the front desk clerk have been ruder? I think not. After waiting 10 minutes to check in initially I had to wait another 15 minutes to try and change my room. I was given a converted conference room with no dead bolt and free access for intruders, that is to the parking lot. As a single female I wouldn't recommend staying there. For the budget traveler who is willing to sleep on a lumpy bed and overlook the stray hairs in the bathroom it is probably fine. I went 1/2 mile down the road to the Hyatt, where I was treated like a human being and loved the comfy room, flat screen TV and soft towels. Did I mention the Hyatt was the same price as the Strathallan. So, I guess sometimes you do get more than you pay for....if you stay at the Hyatt!

Posted by on Sep 20, 2009

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About the The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

Location 550 East Ave, Rochester, NY 14607

Property Features

Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Free self parking and valet parking are available. This 4-star Rochester hotel is smoke free.

  • 1 building
  • 155 guestrooms or units
  • 9 levels
  • 6100 sq ft of conference space
  • 567 sq m of conference space
  • Built in 1978
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Rochester, NY (ROC-Greater Rochester Intl.) (13.2 km / 8.2 mi)
  • Train station: Rochester Station (2.4 km / 1.5 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton offers 155 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.

CHAR Steak and Lounge - This steakhouse specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Rafting nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ape + Canary Spa. Services include facials and body treatments.

The spa is open daily.

  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 40 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Strathallan
  • Strathallan DoubleTree
  • Strathallan DoubleTree Hilton Rochester

You should know

  • The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.