2/10 Terrible
Allison
May 5, 2025
Unfortunately, we had a medical emergency for a terminal patient in our family and could not make the trip. Travelocity contacted the hotel to see about a refund or partial refund for us but the hotel said, “sorry, no refund.” We usually travel to Rochester 12 times a year & stay at the Marriot. Unfortunately, the Marriot was sold out so we chose Home2 thru Travelocity. Big mistake! I will never reserve there again! Their customer empathy and service is greatly lacking!
Allison
Stayed 2 nights in May 2025