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Courtyard by Marriott Rochester Downtown

3.0 star property
3-star hotel near Strong

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Photo gallery for Courtyard by Marriott Rochester Downtown

Property amenity
Lobby
Lobby
Property amenity
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
390 East Avenue, Rochester, NY, 14607
  • Place, Park Avenue
    ‪5 min walk‬
  • Place, Eastman School of Music
    ‪8 min walk‬
  • Place, Strong
    ‪10 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

Individually furnished, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Hearing Accessible

Individually furnished, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed, Hearing Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Hearing Accessible (Roll-in Shower)

Individually furnished, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed, Hearing Accessible (Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Hearing Accessible (Accessible Bathtub)

Individually furnished, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed, Hearing Accessible (Accessible Bathtub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Individually furnished, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible

Individually furnished, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Hearing Accessible

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible (Roll-in Shower)

Individually furnished, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Hearing Accessible (Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Dining Area, Living Room)

Individually furnished, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (Dining Area, Living Room)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Hearing Accessible (Accessible Bathtub)

Individually furnished, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Hearing Accessible (Accessible Bathtub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Hearing Accessible (Dining Area, Living Room)

Individually furnished, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Hearing Accessible (Dining Area, Living Room)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Rochester

Downtown Rochester stay.Within a 10-minute walk of this Downtown Rochester hotel, you'll find Park Avenue and Rochester Museum and Science Center. Rochester Contemporary Art Center and Memorial Art Gallery are also within half a mile (1 km).

What's nearby

  • Park Avenue - 5 min walk - 0.3 miles
  • Rochester Museum and Science Center - 7 min walk - 0.4 miles
  • Eastman School of Music - 8 min walk - 0.5 miles
  • Strong - 10 min walk - 0.6 miles
  • George Eastman Museum - 16 min walk - 0.9 miles

Getting around

  • Rochester Station - 2 min drive
  • Greater Rochester Intl. Airport (ROC) - 9 min drive

Restaurants

  • ‪Spotted Octopus - ‬7 min walk
  • ‪Ugly Duck Coffee - ‬6 min walk
  • ‪Albunn Coffee House - ‬2 min walk
  • ‪Ardor Park Artisanal Pizza - ‬7 min walk
  • ‪Chick’n Out - ‬7 min walk

About this property

Courtyard by Marriott Rochester Downtown

3-star hotel near Strong
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. The business-friendly Courtyard by Marriott Rochester Downtown also features a 24-hour fitness center, coffee/tea in a common area, and laundry facilities. Self parking is free.

This 3-star Rochester hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 2021
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Computer for guest use
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
Courtyard by Marriott Rochester Downtown offers 126 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. 55-inch Smart televisions come with satellite channels and Netflix. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Restaurant
Hampton Inn & Suites Rochester Downtown
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.8 out of 5, Exceptional, 613 reviews
$159 nightly
The price is $181
Apr 12 - Apr 13
Total with taxes and fees
Hampton Inn & Suites Rochester Downtown

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 8 to 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height bed
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 55-inch smart TV with satellite channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 8.00 to 14.00 per person
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Courtyard by Marriott Rochester Downtown Hotel
Courtyard by Marriott Rochester Downtown Rochester
Courtyard by Marriott Rochester Downtown Hotel Rochester

Frequently asked questions

How close is Courtyard by Marriott Rochester Downtown to the airport?

Courtyard by Marriott Rochester Downtown is 5.4 mi (9-min drive) away from the Greater Rochester Intl. Airport (ROC) airport, the closest popular airport to the property.

How much does it cost to stay at Courtyard by Marriott Rochester Downtown?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Courtyard by Marriott Rochester Downtown on Apr 5, 2026 start from $194, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Courtyard by Marriott Rochester Downtown have an airport shuttle?

Airport shuttle services are not available at Courtyard by Marriott Rochester Downtown.

How close is Courtyard by Marriott Rochester Downtown to the beach?

This hotel is 16.4 mi (20-min drive) from Ontario Beach Park.

Does Courtyard by Marriott Rochester Downtown offer free breakfast?

Free breakfast isn’t provided at Courtyard by Marriott Rochester Downtown, but to-go breakfast is offered for a fee of between USD 8.00 and 14.00 per person. It's available on weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a casino at Courtyard by Marriott Rochester Downtown?

No, there is no casino at this hotel.

What time is check-in at Courtyard by Marriott Rochester Downtown?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Courtyard by Marriott Rochester Downtown?

This hotel offers free self parking.

Does Courtyard by Marriott Rochester Downtown have a pool?

Courtyard by Marriott Rochester Downtown does not have a pool.

Does Courtyard by Marriott Rochester Downtown have a restaurant?

Courtyard by Marriott Rochester Downtown is home to Bistro, which features light fare.

Does Courtyard by Marriott Rochester Downtown have a spa?

There are no spa services available at this hotel.

How close is Courtyard by Marriott Rochester Downtown to downtown Rochester?

Courtyard by Marriott Rochester Downtown is 0.8 mi away from Rochester.

Courtyard by Marriott Rochester Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 219 out of 286 reviews
Rating 8 - Good. 45 out of 286 reviews
Rating 6 - Okay. 6 out of 286 reviews
Rating 4 - Poor. 4 out of 286 reviews
Rating 2 - Terrible. 12 out of 286 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Jian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to formally express my dissatisfaction with the housekeeping service during my stay, specifically on Day 2 of my reservation. On that day, housekeeping was not properly completed. Our room was not serviced as expected, and we were left without clean towels. When we contacted the front desk, we were initially given excuses rather than an immediate solution. It was only after further follow-up that towels were finally provided later in the day. This experience was disappointing and did not meet the standard of service we expect from your hotel. Proper housekeeping is a basic expectation, and the delay and lack of proactive service caused unnecessary inconvenience. I hope you will review this matter with your housekeeping and front desk teams to ensure similar situations do not happen in the future. I would also appreciate your response regarding how this issue will be addressed.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2025

8/10 Good

Philip

Stayed 1 night in Dec 2025

8/10 Good

Jessica Anne

Liked: Cleanliness, property conditions & facilities
Beautiful room and courteous staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities
The room was clean and the staff was very friendly
Stayed 5 nights in Nov 2025

10/10 Excellent

Melika

Stayed 1 night in Nov 2025

10/10 Excellent

xiang

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to the strong museum if you are planing to visit there.
Stayed 2 nights in Oct 2025

10/10 Excellent

raiasha

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely comfortable and clean
Stayed 1 night in Aug 2025

8/10 Good

Daphne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was loud noise from the room above me. Loud stomping at night and early morning constantly.
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern & clean hotel, and friendly helpful staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and accommodating
Stayed 1 night in Aug 2025

10/10 Excellent

Hiep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and friendly staffs
Stayed 7 nights in Aug 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property condition was excellent. Lovely hotel in a great location near several restaurants. Safe convenient parking.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
clean, crisp, in the area we needed
Stayed 1 night in Aug 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Erich

Disliked: Cleanliness, amenities, property conditions & facilities
Filthy hotel, grossly misrepresented in its online photos. Walked in the room and immediately went back down to the front desk to get my money back
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael B, richland

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
Stayed 2 nights in Jul 2025

10/10 Excellent

Janell Marie, Nicholasville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to be close to the venue for my uncle’s memorial. This location was so nice, friendly staff, clean and quiet. We felt safe in an unknown area for us, and enjoyed the onsite food for dinner and breakfast. Highly recommend for a comfortable spot.
Stayed 2 nights in Jul 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at this location. I saw previous reviews talking about a green light on the ceiling keeping them awake, I did not find the faint green light to be an issue. Next time I’m in Rochester I would stay here again.
Stayed 1 night in Jul 2025

4/10 Poor

Jamie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk staff was extremely rude and dismissive. I checked in, went to room. Found the fridge to be broken, wasn’t closing properly. I asked to be moved To a new room, because even if they fixed the fridge, it would take hours for it to get cold. I had time sensitive food that needed refrigeration. They told me they were sold out despite rooms to appearing on the app. Maintenance “fixed” the fridge but as predicted, the fridge never got cold. My food worth over $100 was spoiled the next day. Hotel refused to give refund. Terrible experience, awful staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Extra security was reassuring. Facilities were updated and clean.
Stayed 1 night in Jul 2025

10/10 Excellent

Crystal

Stayed 2 nights in Jul 2025