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"The ocean was visible from our room even though i asked for resort overlooking to save $$"

"Upon arrival at the Riu, we quickly realized something was off. Our first room had clearly not been cleaned properly—dirty floors and stains on the bedding were immediately noticeable. To their credit, the staff moved us to another room quickly, but unfortunately that room also wasn’t clean. We were then moved to a third room, which at least had the room type and view we had expected from the start. However, it still was not properly cleaned and even had hair in the shower drain. At that point we elected to just settle in rather than continue moving rooms. The hallways and common areas appear very worn and poorly maintained. Carpet tiles are peeling up, elevator surrounds are coming off the walls, and stains are visible in many places. There was also a strong, unpleasant smell in the hallways throughout our stay that gave the impression there may be a larger moisture or mold issue in the building. We also had ongoing issues with our room keys. They rarely worked properly, often requiring 10 or more swipes or a trip back to the front desk to have them reprogrammed. The staff often seemed frustrated or disengaged. To be fair, it felt like they were dealing with a constant stream of guest complaints, which likely makes their jobs difficult. Overall, the property appears to be struggling with basic housekeeping and maintenance, which made the stay disappointing"

"Traveled to Divi Aruba All Inclusive last week of February 2026 with my spouse. We have made 7or 8 prior visits but none within last 4yrs. Pros: Weather mid 80’s, ocean was clean and calm, staff are generally friendly and attentive to the duties. Garden view room was clean, comfortable and a short distance to beach. Cons: Restaurants on site are lacking and have limited menus with the chef’s take on preparation. Asian, Mexican and Italian restaurant meals contain non traditional ingredients so ask before ordering. The Mediterranean restaurant we passed on but it offered no hummus dish. Buffet is reduced to one resort for dinner so can be crowded but has many options including hummus. The beach is hit or miss on available chairs and palapas for shade. Aruba’s law allows anyone to use a palapa located on the beach, not just paying resort guests. However many of the people also feel free to use the resort restrooms, beach rinse stations, Wi-Fi and garbage receptacles. Lots of bottled beverages consumed on beach also. Disappointed resort security did not try addressing issues but instead stayed completely shaded while also enjoying the wi-fi playing on their phones."

"We had an amazing experience!!!"

"Yes"

"Great location and the staff it’s amazing. Thank you Melissa and Janice . "