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"The staff was helpful, the room was average, but lack of room service was disappointing. There was no routine maid service or room cleaning. " More

By a verified traveler on Mon 09 May 2022

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Hotel Description

3-star guestrooms with free WiFi

In suburbs

You'll be within 3 miles (5 km) of La Cieneguilla Petroglyph Site and 6 miles (10 km) of Meow Wolf with a stay here. International Museum of Collage, Assemblage & Construction and College of Santa Fe are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$144* Per night/room Jul 24 - Jul 25

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Refrigerator & Microwave, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Twin Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Inn at Santa Fe, SureStay Collection by Best Western ratings based on 22 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Inn at Santa Fe, SureStay Collection by Best Western

Everyone (8) Couples (1) Family (11)
2 out of 5
The room had a urine smell/the mattress had urine stains on it. Tried another room same problem. Clerk checked 4 other rooms and they all had stains on the mattress’s, asked if the had other mattress's that I could sleep on and he said no! He would not contact management for any options. Had to switch to another hotel, no compensation offered. We had driven over 12 hrs, had specifically reserved at this hotel due to other family members staying at this hotel. Due to a funeral the next day.

Posted by on Jun 14, 2022

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Comment from Hotel Management

Jun 15, 2022 by GM

We are very sorry you had such an experience with your stay, Christina I will make sure to address these issues directly with the staff and make sure that we handle these type of issues better in the future.

3 out of 5
The staff was helpful, the room was average, but lack of room service was disappointing. There was no routine maid service or room cleaning.

Posted by , from Papillion on May 9, 2022

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Comment from Hotel Management

May 12, 2022 by GM

Thank you Robert, Yes, at this time we are not offering housekeeping service unless requested. We apologize for any inconvenience this may have caused. We thank you for staying and wish you safe travels

5 out of 5
Nice hotel at reasonable rate

Posted by , from GARLAND on Mar 19, 2022

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Comment from Hotel Management

Mar 21, 2022 by GM

Thank you for your wonderful Feedback, Amit! Safe Travels

4 out of 5
Staff was friendly and the property was clean and well kept. Enjoyed the hot breakfast.

Posted by on Feb 1, 2022

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Comment from Hotel Management

Feb 7, 2022 by Danielle Rockwood, General Manager

Thank you for your feedback Linda! We are so happy you enjoyed your stay and we hope you will come back and stay with us again!

4 out of 5

Posted by on Oct 2, 2021

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1 out of 5

Posted by , from Brodhead on Aug 26, 2021

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5 out of 5
The staff we have encountered have all been amazing. Check in was friendly and energetic and offered information about the area around us.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 21, 2021 by Danielle Rockwood, General Manager

Thank you so much for taking the time to leave your feedback. We are so glad to hear you had a great experience. Please think of us for your next trip to Santa Fe. Safe Travels!!

3 out of 5
The food at the cafe was very good so was breakfast. But the property was dirty most of the floors were dirty. The bed was clean, but old. It’s needs some cleaning and an update

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 17, 2020 by Danielle Rockwood

Thank you for your feedback, we will make sure to use your feedback to better our presentation of the property. Safe Travels,

4 out of 5

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 18, 2019 by Danielle Rockwood

Thank you for taking the time to review your stay with us! Please consider us the next time you travel through Santa Fe! Safe Travels!

4 out of 5
Rooms are in dire need of a makeover. Beds and pillows are horrible. The staff is excellent. The property is very clean.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 7, 2019 by Danielle Rockwood

Thank you for staying at the Inn at Santa Fe and thank you for your feedback. We hope you will come stay with us again. Best, Danielle Rockwood General Manager

About the Inn at Santa Fe, SureStay Collection by Best Western

Location 8376 Cerrillos Rd, Santa Fe, NM 87507

Property Features

As a guest of Inn at Santa Fe, SureStay Collection by Best Western, you'll find an outdoor pool, a spa tub, a sauna, and a 24-hour fitness center. There's a snack bar/deli on site. You'll find a business center on site. WiFi is free in public spaces. The business-friendly Inn at Santa Fe, SureStay Collection by Best Western also features a terrace, concierge services, and laundry facilities. Free self parking is available. This 3-star Santa Fe hotel is smoke free.

  • 99 guestrooms or units
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Concierge
  • Terrace
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Inn at Santa Fe, SureStay Collection by Best Western offers 99 air-conditioned accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch flat-screen televisions come with satellite channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

El Cafe - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per stay (maximum USD 25 per stay)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per stay (maximum USD 25 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Inn Santa Fe
  • Santa Fe Inn
  • Inn At Santa Fe Hotel Santa Fe
  • SureStay Collection Best Western Inn Santa Fe
  • SureStay Collection Best Western Inn
  • SureStay Collection Best Western Santa Fe
  • Inn at Santa Fe
  • Inn at Santa Fe SureStay Collection by Best Western
  • SureStay Collection by Best Western Inn at Santa Fe
  • Inn at Santa Fe, SureStay Collection by Best Western Hotel
  • Inn at Santa Fe, SureStay Collection by Best Western Santa Fe

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.